Support Team meetup summary for October 1st

Items discussed at yesterday’s Support Team meetup.

Reminder: Slack is public and logged

Please remember that the Slack sessions are logged and public. Very public. It’s easy to forget that and make a comment about someone who will see it immediately or later when they look at the logs.

If there’s something that needs to be dealt with privately then that’s where it should happen. I’m sure we all have experienced when a flippant off hand comment came back later and made things complicated. And while the DMs in Slack are intended to be private and not released, be aware that Slack is like any other social service that you do not personally manage.

A little caution can go a long way. 😀

Community Summit agenda for the support team

As we get close to December this will keep coming up. This is the list so far.

  • bbPress 2.x for the support forums. It’s a complicated matter and we still don’t have a way to clone people and/or have a Tardis to help those people cross their own time line. Please consider pinging @clorith or @justingreerbbi if you’d like to help in vetting plugins for that migration.
  • HelpHub participation. There is a recurring HelpHub meeting, please participate. There’s a lot to cover and HelpHub would be a great support tool.

Profile Badges

While the possibility of automating them may exist someday, for now badges are manually assigned to accounts. After bbPress 2.x is rolled out (there’s no ETA on that) then badges may become automated.

Read the meetup transcript in the Slack archives. (A Slack account is required)