Support Team meetup summary for May 14th

Discussed at today’s meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on will help you find options in your area. were these items:

Mission Statement and Expectations

Consensus was reached on a phrase we’d like to represent our mission statement and the expectations of support here.

The forums are 100% manned by volunteers, including moderators and administrators. No one is paid solely to provide free support. Every single person on the forums, moderator, pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the Plugin Directory or can be cost-based plugin from a third-party/theme developer, or otherwise, is giving up their own time to do this because they care about users and their experience. Please be respectful of their time and they will be respectful of yours.

We invite you to ask any WordPress-related questions, and please note that some questions take longer to answer, or require more specialized experience, than others. If you are interested in helping us offer support, please review our handbook and start by answering a few questions.

We intend to put this . . . somewhere. It should be visible to those who are looking for it, and used as a predef on threads where expectations of support get out of hand.

As we haven’t actually decided on where we’re putting it yet, so please feel free to continue to discuss this either in the comments below or in #forums on Slack.

Learnup Ideas

As mentioned above, some support requests “require more specialized experience.” It would be great to spread that knowledge around with some learnups (via SlackSlack Slack is a Collaborative Group Chat Platform The WordPress community has its own Slack Channel at or Google Hangouts), then spend the day attacking those questions in the forums.

Perhaps there’s something you want to learn, or perhaps there’s a particular type of support request where you feel like you’re the only one answering it? If you have an idea for a support learnup, please post it in the comments below.

View yesterday’s meetup transcript in the Slack archives. (A Slack account is required)