Support Team meetup summary for February 12th

At today’s meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. the following items were discussed.

Ideas for the NUX working group

The NUX Working Group was discussed and Drew Jaynes (@drewapicture) joined in. At a later date (not a nag!) Drew will post on the make/flow blog and some of those ideas can be shared there.

A sub meeting in the #forum channel will also be scheduled next week to gather ideas from the support team. Everyone is encouraged to also participate in the Tuesday 1900 UTC NUX meetup in the SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. #coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress.-flow channel.

Support LearnUps

Tim raised the idea of doing support learnups and suggested these topics.

• A very quick hot to tag
• How to manage the forum spam queue
• How to and when to apply the moderation tag and when blocking is the only recourse
• Sock Puppetry 101

These are good topics and sometime before the next meetup perhaps a pilot trial will be tried. @tnash was made the point person for this. 😉

I had already sent some moderators an email explaining how to determine if an account is a sock puppet or not. Everyone agreed that it should go into the moderator section of the handbook. I’ll sanitize the names and IP addresses and get that done.

Read the transcript of today’s meetup (Slack account required to view).