Support Team Update for November 13th

Items discussed at the the Support meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on will help you find options in your area.:

Contacting people off forum

This is a recurring item: pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the Plugin Directory or can be cost-based plugin from a third-party and theme authors providing their contact details in their own sub-forum for support is acceptable. Almost everyone else? Not so much. Give this a read as to why and I have on my to-do list to insert that text into the support/handbook.


Another recurring item: authors occasionally take reviews a little too seriously. That’s understandable to a degree because they’ve given the community a gift of their code, time and support. But these are not Online Book Store Retailer reviews. It’s feedback, pure and simple. No one should be basing their business models on that review section.

Sometimes reviews are awful and if you see a review that’s off base then consider replying if you want to. But unless the reviewer is spamming then it’s best to leave the review in place.

And By The Great GNU, do not suggest that the plugins team get a review escalation. If a plugin author does not like a review then they should either ignore it or reply like an adult. “Bad” reviews will not be taken down.

New moderator questions

We’ve some new moderators! When someone has a question the best place to ask or escalate remains the #forum slackSlack Slack is a Collaborative Group Chat Platform The WordPress community has its own Slack Channel at channel. Which happens; I’m just placing this here as it was an agenda item. We’ve all been using Slack really well and the notification system works when you are pinged.

T-Shirt ideas?

Caveat: This part is a discussion and The T-Shirt May Be A Lie. For a lot of reasons a t-shirt may not happen for the support team.

But I really want one! And I think @jcastaneda has a good idea about it and I like the text. Head over to make/support and chime in on ideas for a support team t-shirt.

Slack #forum channel is a public space that is recorded

It’s really great that we have the #forum channel and can talk openly. But please remember that it is a public and logged. The logs are available and please maintain awareness that the channel should remain family friendly. That someone you are discussing may someday read that text you’ve written so let’s keep it professional.

The transcript of this meeting can be read at this Slack archive URL.