Support Team Update for July 31st

Items discussed at this week’s #wordpress-sfd support:

WordPress 4.0 betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. 2 ongoing testing

The beta is progressing nicely and no showstoppers have been reported in the forums or via IRC.

Closing topics too early

Some topics get closed such as offering to pay, abusive conversations or when authors support their “pro” version in the forums. Topics that attract spam get shutdown as well. But unless a topic is getting spammy or risks getting spammy then topics ought not be be closed too quickly.

For example if someone seeks support for a commercial product then that poster should be directed at that vendor’s support site. But the topic can be left open because the discussion may be about something outside of that product such as navigation menus, CSSCSS CSS is an acronym for cascading style sheets. This is what controls the design or look and feel of a site., etc. Those answers can be informative and help the poster without getting into commercial product support.

Business support in IRC

I’m probably going to explain this poorly. Sometimes someone will pop into the IRC channel and look for the quick answer to a specific problem. This will get a reply but the person will post repeatedly fishing for the quick and easy answer they want.

When someone behaves that way other than replying and/or ignoring them then there’s not much to be done. That behavior maybe annoying but not necessarily cross the line into abusive.

Section 3 of the Troubleshooting Handbook needs love and attention

If you visit the Troubleshooting Handbook and visit section 3 then you may find just placeholders.

That section really needs attention and any assistance will be greatly appreciated. The other sections contain technical portions but that section needs verbiage on how to provide support as in tone (always fun when writing a reply), what to look for and how to handle upset posters.

The transcript for this meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on will help you find options in your area. can be read at this link.