Support Team Update for March 27th

Items discussed on today’s #wordpress-sfd support meetup.

More WordPress 3.9 beta testing

Until 3.9 is released this will be a recurring item. The 3.9 blockers were mentioned and with TinyMCE being upgraded there may be a rash of TinyMCE plugin issues right after the release. @ipstenu brought up a trac ticket and there was some discussion about the alpha/beta forum.

HTTPS issues for forum moderators

If you’re a moderator and you use the https URL then the administration short-cuts such as deleting a spam post work fine.

But if you flip between http and https then you may have problems. @keesiemeijer has a pair of scripts that not only address that but make it very easy for moderators to navigate the forums.

If you are a moderator then consider installing these. It’s made my forum workflow so much easier.

http://keesiemeijer.github.io/WordPress-moderator-tools/topic-redirect
http://keesiemeijer.github.io/WordPress-moderator-tools/

Many thanks to @keesiemeijer for sharing that. You can also use HTTPS Everywhere too and once the forums enforce SSL for everything then this problem will go away.

Help first, moderate second

There was some discussion about moderating in the forums. The goal in the WordPress support forums is to help users and not be a stickler for the rules. As a result of that conversation a post for discussion was put up in make/support.

Please give that post a read and chime in. It’s not really to make more rules as much as it is for Dos and Don’ts.

Blue Welcome Box

This weekend I’ll give some thought to the verbiage for a Blue Welcome Box on the make/support forums. See the make/docs site for a very good example. I think it could be useful for new visitors, I like the idea of consistent branding and want to welcome more people to participate.

There’s also a real likelyhood of my copying the make/docs welcome box almost word for word… I’ll try to mix it up.

Next week’s #wordpress-sfd meeting will be at the regular time

DST will kick in and the meetup will be 1600 UTC or 12 noon EST and 9 AM US Pacific time.

Edit: Correction, The next meeting is noon EDT (Eastern Daylight Time).

You can see the transcript of today’s meetup via this link.