Support Team Update for March 20th

This has been a quick week for support and the agenda was light today. Items discussed were as follows.

Daylight saving time confusion

Today’s meeting was at 1700 UTC which today meant 1 PM EST and 10 AM US Pacific. The meeting time isn’t changing and after March 30th it will be back to it’s regular time in the US.

But next week (March 27th) the meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on will help you find options in your area. will be again at 1 PM EST and 10 AM US Pacific. DST is a pain.

More WordPress BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. testing

WordPress 3.9 Beta 2 is out today. Please continue to test and report issues. If you see an Alpha/Beta sub-forum topic that has a ticket already then please post that ticket URLURL A specific web address of a website or web page on the Internet, such as a website’s URL and resolve the topic.

Issue with moderators deleting some posts in the forums

@Ipstenu brought up this issue in the forums. Sometimes deleting individual posts in the forums (spam for example) doesn’t work and the moderator has to go to the bbPressbbPress Free, open source software built on top of WordPress for easily creating forums on sites. backend and delete it that way. I confirmed that I see the same thing.

There was some discussion that it may be related to the recent all SSLSSL Secure Socket Layer - Encryption from the server to the browser and back. Prevents prying eyes from seeing what you are sending between your browser and the server. switch but that’s just speculation.

The ticket URL raised on this issue is

PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the Plugin Directory or can be cost-based plugin from a third-party screenshots being downloaded instead of displayed

@Clorith brought up that sometimes when you visit a plugin page clicking the screenshots will download the image rather than display it in the browser. @PeterBooker was able to use one of his plugins as an example.

It was believed that this is triggered by images being JPEG or PNG or not being in the /assets/ directory. But that plugin page has the bug for all screenshots regardless of image format. All of the images are located in the /assets/ directory too.

A ticket will have to be raised and not all plugin screenshot pages are experiencing this issue.

The transcript of today’s meetup can be viewed at this link.