Menu

Welcome to the official blog for the WordPress Support team.

Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.

Want to get involved?

Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!

We have a detailed handbook to help contributors learn how to work with the forums and IRC.

Weekly Meetings

As well as discussing support issues here on the blog, we use Slack for group communication.

Our meetings are held fortnightly on Thursday at 17:00 UTC, in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/., with agendas published below.
View upcoming meetings.

Note: No meetings are currently scheduled.

Jan Dembowski 1:03 pm on February 10, 2014

This week’s support IRC meetup agenda

Any items for this week’s support IRC meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area.? So far I’ve

Clorith’s item about support appreciation (read and reply there, I think it’s a cool idea)
Cyberchimp’s theme support FYI
Reminder about wp-forums tone (there’s a vague term, I’ll think of better language before Thursday. I hope.)
Using make/support for more of these conversations.

I’m interested in hearing from other teams: what do you think support should be handling or doing in the forums and IRC?

Chime in the comments if there’s something you’d like considered for discussion.

Jose 2:50 pm on February 10, 2014

Curious as to what you mean by #2?
- Jan Dembowski 4:50 pm on February 10, 2014
  
  I’ll double check (as I get things wrong from time to time) but Cyberchimps has or will be changing their support to a paid model going forward.
  
  Moderators have been directing users to their forum at their request for a while now so it shouldn’t be more than an FYI for the meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area..
  - Jose 4:54 pm on February 10, 2014
    
    Gotcha! I’ll keep that in mind.
    - cyberchimpscode 7:53 pm on February 10, 2014
      
      You can read more about it here – http://cyberchimps.com/forum-topic/responsive-free-support-is-changing/
      
      Basically users using Responsive Free can get basic help, but no CSSCSS CSS is an acronym for cascading style sheets. This is what controls the design or look and feel of a site. customization. In order to get that, they are required to pay for support.
Kenshino 5:26 pm on February 16, 2014

Hi, I want to post a topic for for the upcoming meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area..

Can someone add new post capabilities to my account?

Thanks!