Support Internship Update: Week 6

I’ve now answered just over a hundred support topics on the forums. This may not seem a lot to some of the more experienced mods, who seem to be able to answer a hundred in an hour, but we’ve all got to start somewhere and I’m happy with the problems that I’ve helped to solve and with the feedback I’ve received from users.

In addition to this, helping out with support has helped me to increase my knowledge of WordPress, hone my own skills, and of course, has made me really appreciate the WordPress community as a whole. There’s such diversity in people’s disciplines, backgrounds, and skills, I feel that there is something that I could learn from everyone.

A major thing that I will take with me from this internship is that contributing to CoreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. isn’t the only important thing you can do to give back to the community. Support really does play a big part in making WordPress what it is.

One of the first people I met at WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. UK last week wasn’t a developer, but a complete beginner to WordPress. She attended Mike Little’s “WordPress for Beginners” talk and went to the Happiness Bar, at the end of the weekend she said she’d gained “the WordPress bug.”

WordPress has always been built with the user in mind, and it’s arguably this that has given it its edge over other open-source CMS solutions in the market. Support plays an important role in helping to maintain this user-focus and in attracting new people to the community. I’m glad to be a part of it. 🙂

I’ll be watching the live stream at WCSF this weekend and will be attending the Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of There are many teams that people can participate in, each with a different focus. on Sunday via IRC. Hope all of you who are lucky enough to attend in person have fun, and I look forward to seeing what comes out of the Contributor Day.