What to do with commercial plugin/theme topics?

On the wp-forums mailing list this morning, there spawned a good conversation about how commercial pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party/theme support threads should be handled in the forums.

There were several good questions raised including:

• Should there be a better way to segregate commercial plugin/theme support topics?
• How can we better organize said topics into one place? Should we?

The conversation spawned from this thread and how these situations should be handled. Jan summed it up pretty well with:

I was going to reply along the lines of “Please be nice to the plugin
author, they are providing support for free and on their own time” when I
realized wlbryan was their customer.

Given that we routinely tell people that commercial code is not supported
here, why is WOWsliders.com using the forums like this? Is that really
permitted or even a good idea?

As @jane pointed out, make:support might be a more apt venue for the conversation, so here we go.

#commercial-support, #plugins, #themes