WordPress Contributor Mentorship Program: Pilot Program Proposal

In February 2023, I proposed a project-wide WordPress mentorship program for WordPress. Positive feedback and support from our community led to the revitalization of the WordPress contributor working group in March 2023, which has since been working on building a mentorship program for our project. Based on feedback from our chats thus far, our group decided to test this idea of project-wide mentorship by running a pilot program. 

I’m excited to announce that the contributor working group has now prepared a first draft for a project-wide mentorship program! Read on to find out more.

What is the Contributor Mentorship Program?

The Contributor Mentorship Program aims to provide cohort-based and 1:1 mentorship to new and aspiring contributors. The program is intended as a pathway to help new contributors find their way into WordPress contributions.

It aims to set new contributors up for success by providing them the necessary guidance, skills, and knowledge around the project and helping them make their first contributions.

In its ideal form, the program will:

  • Help and inspire its participants to make ongoing contributions to the WordPress project
  • Explain the different areas of contribution in the WordPress project to participants
  • Help participants to successfully select their area of participation in the WordPress project
  • Provide necessary guidance and community connections that will help participants be successful with their contributions
  • Help participants find success in their career through successful open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. contributions

A Brief Overview of the Program Plan

The flowchart below offers a high-level pictorial representation of the program flow, which I have tried to explain in brief through this post. A detailed description of the program can also be found in its white paper prepared jointly by the working group.

A flowchart depicting the contribution flow of the proposed mentorship program
  • A call for mentees (participants) goes out and from the pool of applicants, 10 mentees are selected (primarily new contributors). Mentors are handpicked from a pool of experienced contributors and working group members. Selected mentees and mentors answer a pre-event survey to gauge their knowledge, interest in contribution areas, and confidence-levels. Mentors will receive specific guidance on guiding mentees through the program. 
  • We invite all Make/Teams to take active part in this initiative to bring contributors to their respective teams. Interested teams can propose their team members as mentors to the program.
  • A short cohort of new contributors (not more than 10 mentees) and experienced contributors (not less than five mentors) are to be brought together in a dedicated space (potentially a SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. channel in Make/WordPress) to work together for a certain period (about four weeks or one month)
  • During this time, mentees will learn pre-prepared training material (existing contributor courses in Learn WordPress).
  • Each mentee will be assigned a mentor depending on multiple factors such as their locale, time zones, contribution interest, etc. Mentors and mentees will have at least two 1:1 mentoring sessions (over text chat and/or video) throughout the course of the mentorship. 
  • Additionally, the group will have at least three group mentoring sessions on broad contribution topics (over text or video). Each week, mentees will also report their progress in the Slack channel and will have the space to interact with each other too. 
  • Once mentees are done with the broad contributor training courses in Learn WordPress (ideally in the first two weeks of the mentorship program), they work with mentors to identify contributor teams of their choice (if not clear already before joining the program) and go on to make a certain number of contributions (depending on the team they select). They will have completed these contributions by the end of the mentorship program. Optionally, should they wish to, mentees will create a three-month contribution and learning plan with their chosen mentor. 
  • Once all the courses and training sessions are complete, and once mentees have made their initial contributions, they graduate from the program, and the mentorship program wraps up. Mentees will be recognized for their contributions in public on an official WordPress space. 
  • Once the program concludes, Mentees will continue working with the Make/Team(s) of their choice, and will be connected to multiple team members from their chosen team for ongoing guidance as they continue their contributor journey. 
  • Post-wrap-up, mentees can continue to reach out to their cohort and mentors for ongoing guidance and support.

To find out about the proposed mentorship program in detail, please check out its white paper by clicking the button below:

How do we measure the success of this program?

The program will be considered extremely successful if:

  • At least 80% of the participants of the initial cohort graduate from the program (they complete the course, required lessons, make their initial contributions, and create their three-month plan)
  • At least 50% of the participants make ongoing contributions to WordPress as per their contribution plan, three months after completing the mentorship program

Other areas to measure impact:

  • Improved confidence after the mentorship program (measured through surveys)
  • Improved knowledge after the mentorship program (measured through surveys)
  • Feeling of belonging and commitment to WordPress (measured through surveys)

Action Items and Request for Feedback

Request to Make/Teams: The contributor working group invites Make/WordPress Teams to join our pilot program as mentors. If you contribute to a Make/Team and wish to be involved in building this program, please express your interest in the comments.

  • First of all, what do you think about this program in its current form? Please share your feedback in the comments of this post. 
  • You will notice that this post only explains the program in brief. The working group has prepared a white paper that explains the program in detail. Please review it and share your feedback – either as comments in the document or as comments on this blog post.
  • Does this program excite you? Would you like to be a part of building a mentorship program for WordPress? We could use your help – Join the WordPress Contributor Working Group –  participate in one of our mentorship chats, comment on this post expressing your interest, or pingPing The act of sending a very small amount of data to an end point. Ping is used in computer science to illicit a response from a target server to test it’s connection. Ping is also a term used by Slack users to @ someone or send them a direct message (DM). Users might say something along the lines of “Ping me when the meeting starts.” me in Make/WordPress Slack (I‘m @harishanker over there).

Big thanks to all members of the contributor working group in helping draft this proposal!

This post was jointly-written by members of the contributor working group: @adityakane @nao @oglekler @yoga1103 @mikeschroder @st810amaze @onealtr @carl-alberto @tobifjellner @javiercasares @sz786 @meher @courane01 @jeffpaul @sereedmedia @cbringmann @angelasjin @juliarosia @askdesign @nomadskateboarding @harishanker @javiercasares @gounder @unintended8 @webtechpooja @thewebprincess @unintended8 @desrosj @askdesign @webtechpooja @webcommsat @kcristiano @leonnugraha and @evarlese

#5ftf, #five-for-the-future, #proposal #contributor-working-group #wpcontributors #mentorship-program

Proposal: Creating a WordPress Contributor Mentorship Program

In January 2023, I published a blog post requesting feedback from the community on the contributor journey for the WordPress open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. project. There was extensive feedback from contributors around the world who identified gaps in the WordPress contribution flow. Upon analyzing the comments, two major action items stood out as potential solutions to fix these gaps: 

  • To improve the overall onboarding process in the WordPress project
  • To offer more mentorship opportunities in WordPress

WordPress is an open source project that relies heavily on its community of volunteer contributors for its existence. Better onboarding and more mentorship opportunities will go a long way in fostering a vibrant community of committed volunteer contributors. By offering direct support for such contributors, we provide them with a unique learning opportunity that will help them grow as both leaders in the project and professionals in their fields while helping WordPress succeed. 

To achieve this goal, I propose a project-wide WordPress contributor mentorship program that aims to empower new and aspiring contributors by helping them succeed in (and with) the project through mentorship.

This initial concept was born out of past discussions with contributors and feedback from the contributor journey blog post. Mentorship in WordPress is not a radically new idea –  it has been discussed several times in past community summits and was formally proposed a few years back (in the form of an onboarding team). While the idea did not get a lot of traction in the past, feedback from contributors makes me feel that the time is right to launch such a program. I strongly feel that it will help us build the next generation of WordPress leaders we need to take our project forward through the future. This also ties to one of the big-picture goals for WordPress in 2023, which is to “Establish contributor and mentor programs.” 

There are so many moving parts to any mentorship program and several factors that should be considered in order to make it happen. For starters, what will mentorship look like in WordPress? What kind of support do new contributors need? What type of mentorship works best? How can such an idea create a long-term impact? So many questions! Clearly, the idea behind a contributor mentorship program is complex. It should be a cross-team effort and needs the broader support of our global community to make it happen. 

A dedicated working group will be needed for a project-wide WordPress contributor mentorship program. To that end, if this proposal moves forward, I’d love to revive the Contributor Working Group under the Make/Community Team. 

The working group was founded in September 2020 and led by the amazing @amethystanswers. The group, with an original focus on improving the onboarding process, enhancing new contributor experience, and coordinating with Make/Teams, did a lot of good work such as suggesting improved onboarding flows, and organizing online contributor day events, even as the world struggled from the COVID-19 pandemic. I hope to build on the excellent contributions of the group and its members to kick off work on creating a contributor mentorship program for WordPress and finding ways to improve our onboarding flow. 

Request for Feedback

  • What are your thoughts on a Mentorship program for WordPress? 
  • Assuming this proposal gets support from the community, what would we need to make such a mentorship program successful?
  • What are your thoughts on restarting the contributor working group?
  • And finally – would you like to be a part of this working group to help build a mentorship program for WordPress? 

Please share your feedback in the comments by F̶e̶b̶r̶u̶a̶r̶y̶ ̶2̶0̶,̶ ̶2̶0̶2̶3̶ February 27, 2023.

The following folks contributed to or reviewed this post: @angelasjin @cbringmann @tacoverdo @unintended8 @peiraisotta

#5ftf, #five-for-the-future, #proposal

Discussion: Ending the Eternal September

As part of our ongoing discussion around improving the contributor journey, I recently asked a few folks their thoughts on Eternal September in open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL.. More specifically, I wondered:

  1. What makes it difficult for our seasoned contributors to mentor new contributors in the open source project?
  2. What happens for existing contributors when we have an influx of new contributors?
  3. Where are the pain points for existing contributors when we bring in new contributors?

Some Initial Thoughts

There were a lot of interesting responses, but there we a few common threads I heard:

Lack of Clarity

It’s hard for existing contributors don’t know a new contributor is in their onboarding, and therefore also hard to see if they are stuck or what could get them unstuck.

Lack of Skills

The primary work for teams is focused, i.e., marketing, coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress., etc. Welcoming and teaching new contributors is a different skill set from those specific focuses. And ever after accounting for that skills gap, there are unspoken cultural norms to get work looked at and moved forward which takes time and observation to learn, rather than task-oriented training.

Lack of Certainty

No matter whether a new contributor makes a single contribution or returns regularly over the coming months, the time required to make sure they have their bearings is the same. This creates tension among team members/existing contributors—they wonder whether they should prioritize existing work (new contributions) or training/support for new contributors.

What do you think?

I’d like your thoughts on the questions I posed above, but I’d also like you to consider this:

If we believe that speed of feedback on a contribution is key to helping a casual contributor become a regular contributor, then what would a good first contribution experience look like for a mentor?

#5ftf, #discussion, #five-for-the-future

Request for Feedback: How can we Improve the Five for the Future Contributor Journey?

The WordPress project has made great strides this year thanks to its contributors. As WordPress enters an exciting new era of growth in 2023, it is time to examine how Five for the Future can best support the project and the people behind it. 

This post shares research on the contributor journey for individuals and organizations committed to the Five for the Future initiative. Your feedback will be valuable in further refining the contribution experience for pledged contributors. 

Self-sponsored Contributors and Pledging

At this time, individual self-sponsored contributors can edit their wordpress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ profiles to update and share the number of contribution hours per week towards their chosen contributor teams. However, after pledging contribution time towards their respective teams, the onus is on the contributors to follow up on their commitments. Below is a flowchart representing the current contributor journey for self-sponsored contributors in Five for the Future.

A flowchart depicting the contributor journey for individual self-sponsored WordPress contributors in relation to Five for the Future.

As depicted in the flowchart, many contributors pledging their time to Five for the Future tend to drop off. Based on conversations with contributors, I identified some reasons why this may be happening: 

  • Self-sponsored contributors do not get any direction on navigating the project or identifying contributor teams.
  • There is no onboarding for self-sponsored contributors pledging their time to the Make/Teams of their choice. 
  • Making the first contribution can require a lot of coaching and guidance, which is currently not available to self-sponsored contributors.
  • Pledged contributors frequently do not get any additional guidance or support on making ongoing contributions to the project. 
  • There is a lack of clarity on what constitutes a Five for the Future contribution.

When a contributor making a recurring time commitment to a big project like WordPress lacks guidance on how they can honor their commitment, their contributions could stagnate. In other words, at this time, the journey of a pledged contributor is not very much different from a non-pledged contributor.

Companies and Pledging

Companies have a more nuanced relationship with Five for the Future. They are listed on the Five for the Future website with dedicated profiles, which include lists of the Make/Teams they contribute to, linked contributors, and the total number of hours pledged. However, like individual contributors, once a company commits time and resources to Five for the Future, they frequently also lack direction or guidance on contributing. 

You will find below a flowchart representation of the current contributor journey for companies. As you can see below, in an ideal world, when a company pledges to Five for the Future, they should go on to make ongoing contributions to WordPress and build a mutually successful relationship. At this time, companies have to figure out the nuances of contributions themselves and put in extra effort to provide ongoing contributions to the project. If they are unable to get that support, their contributions could stagnate.  

A flowchart depicting the contributor journey for companies pledged to WordPress through Five for the Future.

Companies and organizations that have grown alongside WordPress or that already have experienced contributors may be able to navigate through the process more efficiently. However, many companies in the program (especially newer companies) could have a tough time figuring out WordPress contributions. Some of the issues faced by Five for the Future companies include: 

  • Lack of guidance on the next steps after pledging (Ex: How can a company start contributing to a Make/Team – example, Make/CoreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. or Make/AccessibilityAccessibility Accessibility (commonly shortened to a11y) refers to the design of products, devices, services, or environments for people with disabilities. The concept of accessible design ensures both “direct access” (i.e. unassisted) and “indirect access” meaning compatibility with a person’s assistive technology (for example, computer screen readers). (https://en.wikipedia.org/wiki/Accessibility))
  • Missing direction for companies navigating their Five for the Future contributions (Ex: How does a company build a Five for the Future strategy? How do they effectively make contributions as a company? Are contributions aligned with company goals and WordPress project goals?)
  • Significantly less ongoing support for their contributor journey.
  • Little or no awareness of how companies can benefit from Five for the Future 

These issues could potentially lead to some companies reducing the quantum of contributions or even dropping off the program. 

How Can We Improve the Five for the Future Contributor Journey?

As @chanthaboune mentions in Episode 35 of the WordPress Podcast, Five for the Future intends to foster “generous collaboration toward the long term health and stability of our project for the future.” While the program has made great strides since its formal launch in 2019, starting the journey to the next iteration of Five for the Future will make that vision a reality. With improved onboarding and better cross-team communication between companies and contributors, that reality will also enjoy an unmatched contributor experience that benefits both the WordPress project and contributors alike. 

  • What do you think about the existing contributor journey? What are our successes and pain points?
  • How can we improve the contributor journey for Five for the Future contributors and sponsoring companies?
  • What more can Five for the Future do to help its contributors?
  • How can Five for the Future contributors best support Make/WordPress Teams? 

Please share with us in the comments on this post! Your feedback will go a long way in shaping the contributor experience of our favorite open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. project. 

Additionally, if you are an existing WordPress or Five for the Future contributor or work closely with Make/WordPress Team, @angelasjin and I would love to chat with you. Please express your interest in the comments of this post, pingPing The act of sending a very small amount of data to an end point. Ping is used in computer science to illicit a response from a target server to test it’s connection. Ping is also a term used by Slack users to @ someone or send them a direct message (DM). Users might say something along the lines of “Ping me when the meeting starts.” @angelasjin or myself (@harishanker) in the Make/WordPress SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/., or simply drop a mail to getinvolved@wordpress.org so that we can schedule a conversation based on your availability.

#five-for-the-future #5ftF #discussion

This post was jointly written with @angelasjin.

Updates on the Five for the Future program, and proposed improvements

Thanks to some great input from contributors and partnership with team reps, the MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. team has added automated recognition for a number of non-code contributions!

For example, WordPress.org profiles will now show contributor activity such as:

  • Translating and reviewing strings on translate.wordpress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/
  • Publishing lesson plans, workshops, and courses on Learn WordPress
  • Publishing handbook pages
  • Mentoring a WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more.
  • Manual props received in the #props channel in Making WordPress

All new updates, and upcoming plans for automated recognition of contributor activity are tracked in GitHub. If there are other activities you think we could auto-magically record, please share in the comments below!

Trialing inactive pledge notifications

Capturing all this great contribution activity also means inactive pledges are more easily identified. There are a number of reasons that a pledge might be inactive: it’s not a great time for that company or individual to contribute, it’s an aspirational pledge and they don’t know how to contribute just yet, or perhaps they aren’t interested in contributing anymore. It could also be that what they are contributing isn’t being recognized yet! 

Whatever the reason, knowing which pledges are active is helpful information for Make Teams working on big projects that need contributors. Knowing which pledges are inactive also gives us an opportunity to reach out to see what support those pledges might need, and a chance to connect. The notification process intends to help Make Teams and contributors with these areas. 

This is not to remove or erase contributions – in fact, pledges that don’t get any response after a grace period will simply be deactivated, and can be reactivated at any time. All contributions will continue to be displayed on .org profiles, regardless of if the pledge is active or not.

For all teams

To start, the Meta team is exploring sending an email to any contributor who hasn’t logged in for three (3) months. This email will check in, see if the contributor needs some help in connecting with a team, and ask that they log in within the next 30 days. If the contributor does not, their pledge will be deactivated. 

Testing a future notification system

To test a notification process that will best support the future of Make Teams and contributors, the Meta team has been exploring options with the Training and Polyglots teams. These teams will trial a more comprehensive, automated notification system for pledges. 

For starters, this notification system will notify pledges to those teams without any recent contribution activity. Similarly, they will be offered support and given a grace period before the pledge is deactivated. This proposed schedule and notification system is currently being discussed in issue #205.

The Training and Polyglots teams have offered to help by giving feedback on these notification systems. Based on feedback received, the Meta team will make iterations before rolling this notification system out to other Make Teams. 

How you can help shape 5ftF

If your team would like to participate in email notifications, please voice your interest in the comments below! The Meta team will connect with you to help you get set up.

Another way is to help identify other contributions to recognize. A lot of time and effort is given to the WordPress open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. project every day. As Josepha recently said on WP Briefing, “Building our culture of generosity helps us to better recognize and celebrate each other for all of our contributions… if we see more and more of the same type of contributions being celebrated, then we can also work toward automating those as well.” If you see those contributions, say it! The Meta team can look into automating recognition of that contribution, to start. 

Last but not least, share your thoughts on the suggested notification system. What’s missing? What would you change to better support active and inactive contributors? 

#five-for-the-future

Request for feedback: Recording Five for the Future contributions

Have you kept up on the latest updates to the Five for the Future (5ftF) program? In addition to addressing spam and dormant pledges, @josepha has proposed a definition for 5ftF pledges and contributions. Most notably:

Participation in Five for the Future means consistent effort by an individual or a company via a Make WordPress team to directly support the WordPress open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. project and the project’s current big ideas, rather than the sole benefit of a company or individual.

Another important iteration to the 5ftF program is identifying and recording contributions made; this will help Make Teams follow activity and progress (dashboards, anyone?!) and support all WordPress contributors to recognize all the great work achieved.

Upcoming improvements for the 5ftF program are tracked in GitHub. There are a number of suggested contributions to record that apply across Make Teams, such as props, HelpScout activity, or attending a Make Team meeting. There are also suggestions for Team-specific contributions to record, thanks to input from the Training, Documentation, and Community teams.

Of course, there is much, much more activity to celebrate. This is where I would like your input. Based on the definition we now have of 5ftF contributions, what other activity, specific to a Make Team or across multiple teams, should be recognized and recorded? Share your thoughts in the comments below.

#5ftf, #five-for-the-future

Defining Five for the Future Pledges & Contributions

After reading through some of this post’s comments, I think it might be useful to re-articulate the hopes behind the discussion.

The end goal is to find ways to automate contribution props, so that no one has to either spend huge amounts of time before their contributions are noted or find ways to contribute to the most time intensive props opportunities, major releases and major WordCamps. The end goal is to distribute props more equitably and more consistently by taking out the subjectivity of human review, not to make individual contributions somehow less valuable.

The first step for automation is, of course, documenting what you have and what you mean, hence my use of the word “define.” ~Josepha

In recent months, the Five for the Future (5ftF) program has improved to make it more reliable and useful when it comes to tracking impact and success. An example of this is the work being done to reduce the number of spam and dormant Five for the Future pledges and give more credit to non-code contributions.

To support such efforts, it’s also important to build a shared understanding for how the Five for the Future program works.

The WordPress project thrives because of the generous contributions in time and resources from people and companies across the globe. A portion of contributions are made in the form of Five for the Future pledges from individuals and organizations. They commit to giving back to the WordPress project by contributing a goal of at least five-percent of their time (or resources) consistently via the Make WordPress teams. By joining together in giving, we make WordPress stronger.

Participation in Five for the Future means consistent effort by an individual or a company via a Make WordPress team to directly support the WordPress open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. project and the project’s current big ideas, rather than the sole benefit of a company or individual. Simply put, Five for the Future exists to collaboratively invest in the health of the WordPress project, ensuring its long-term sustainability and success.

What makes a contribution a 5ftF contribution?

Some contributions are easy to sort through and agree on; we see them happening, props are given with them already, and we understand how they help make WordPress better. Contributions of code to CoreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. or the apps, translations through Polyglots, forum management with Support, organizing WordPress-centric events, and many other main focuses of Make WordPress teams. 

But other contributions are in a grey area. For those, it’s important to look at not only whether they move WordPress forward, but also whether it helps the community of contributors work in a sustainable way and whether the contributions can be done consistently over time.

Some examples of grey area contributions that do fit the 5ftF definition include: maintaining WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/, WordCamp.org, or Rosetta networks; adding or editing official WordPress documentation, training, or communications; speaking at WordPress Meetups and WordCamps; and maintaining or moderating official repos (plugins, themes, photos, WPTV, et al).

Examples of grey area contributions that do not fit the 5ftF definition  include: creating WordPress websites, creating WordPress themes, plugins, or blocks (including those that are listed in WordPress.org), and providing support solely to third-party WordPress themes or plugins. These activities are critical to extending the reach and utility of the WordPress project, but they are not considered part of making Five for the Future commitments. 

There are many important efforts and lots of incredible work performed outside of WordPress.org and Make Teams. While these are indispensable activities that further the WordPress ecosystem, Five for the Future is about ensuring that the WordPress project continues to be a fertile foundation for WordPress extenders and users.

What do you think of this definition? Share your feedback in the comments below. 

#5ftf, #discussion, #five-for-the-future

Proposal to remove spam/dormant Five for the Future pledges

Last fall Andrea wrote about several challenges with the Five for the Future website that are preventing it from fulfilling its intended purpose. I’d like to start working on the first challenge of addressing spam or dormant pledges.

The Challenge

Many of the pledges have no recent activity on their profiles, or none at all; many only have personal activity (maintaining a pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party in the directory, asking for help in the support forums, etc); and many don’t participate in the Making WP SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/., where contributors primarily coordinate.

That inaccuracy weakens the value of sincere and active pledges. It also makes it difficult and impractical for team representatives to use the pledge lists to recruit contributors for projects. The lists for Core and Community have over 1,300 and 1,400 people respectively, many of whom seemingly have not contributed, are unlikely to contribute, and/or are inconvenient to contact.

Proposal

To help surface active pledges, I’m proposing that we email all pledged 5ftF companies to request that they review, update, and confirm pledged contributors, teams, and hours. If they do not confirm within a reasonable period of time, their pledge would be removed.

Longer term, 5ftF could better identify and credit both code and non-code contributions. That would also help to keep pledges up to date.

To do this, we could automatically detect contribution based on Profile activity, and automatically remove pledges from folks who haven’t contributed in the past 6 months. In order to do that accurately, though, we’ll have to start crediting more non-code contributions, which often aren’t reflected on Profiles.

To track those, each team could request an activity that’s important to them, such as writing documentation; making changes to a Figma mockup; moderating a WPTV video; etc. We could also add a few things that cover all teams, like attending a Slack meeting, and giving/receiving props in the #props channel on Slack.

Once those are added to Profiles, then we could add an automated task to the 5ftF site which would examine all pledges every day. For those who haven’t contributed in 6 months, we’d un-publish their pledge, and send them a polite email to let them know. If removing them was a mistake, or they’d like to start contributing again, they can contact their team repTeam Rep A Team Rep is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts.. Teams reps will be able to re-publish their pledge.

Feedback

What do you think of this proposed next step? Are there problems that aren’t addressed, ways to improve it, or is there a better idea altogether? Please reply before March 31st.

+make.wordpress.org/updates/

#five-for-the-future

Suggested iterations for the Five for the Future program and tool

The Five for the Future site and tools launched at the end of 2019, and then the pandemic hit. It’s been difficult to make time to iterate on the program, but eventually the window of opportunity for changes will open, and I wanted to collect my suggestions here, in case they will be helpful in the future.

The program has a few major challenges that have kept it from reaching its full potential. Here’s my take on those problems, and how they might be resolved:

Spam or dormant pledges

The program runs on the honor system, and it wasn’t clear how much of a risk that would be, at launch. Two years later, there have certainly been more “spam” pledges than anyone would want, and surprisingly (to me) few reports of fake or spam pledges. What that tells me = either people don’t go surfing around in the pledge lists, checking for accuracy, the Report feature is too hard to find (unlikely), or people don’t really care whether pledges are accurate or not.

I do think that a substantial number of false/fake/spam pledges are a problem, because they depreciate the value of the sincere/active/real pledges. If we never intend to clean up the rolls, then we should probably consider shutting down the program or putting more disclaimers on the site. 🙂

I don’t think it’s time to get that drastic, though. Here’s what I think could work, to increase the signal to noise ratio in pledges, in no particular order:

  • Share the list of pledges with leaders on each contributor team, asking them to mark the contributors they’ve never worked with or seen participate on the team.
  • Send the “absent” contributors a friendly email, letting them know that we’re cleaning spam pledges from the site, and asking them to confirm that their pledge is not-spam. Share the names of those who confirm not-spam back to contributor teams and encourage them to reach out to that list with opportunities to help work on things.
  • (This will depend on each team being able to provide a list of ways to contribute. Worse comes to worst, I suppose we can send pledgers to each team’s handbook page that talks about how they can help.)
  • For those who do not confirm within a reasonable time period, remove their pledges from the site, and email them with a friendly message that we have been removing apparent spam pledges. Let them know how they can re-pledge if they simply missed our previous message asking for confirmation. It would be interesting to know if people who only come back once we’ve removed their pledge, actually become active or not. I’m not sure what will happen there.
  • Institute a biannual 5ftF spam-check, following the above process. Maybe that’s too often — maybe only once every year?

Disconnect between contributor teams and pledged contributors

For whatever reason, the outreach that I imagined would happen, between contributor teams looking for help and the list of pledged contributors that was added to every sidebarSidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a horizontal rectangle below or above the content area, footer, header, or any where in the theme. on the Make network…. never really came to pass. I’m not sure if that’s because contributor teams don’t feel comfortable pinging someone out of the blue and asking for help (it’s very likely that I have less shame than most, in my recruitment work), or if that *has* been happening, but just hasn’t been productive.

I was talking to Courtney Engle Robertson about this a little, this week, and she mentioned the idea of a tagging system on Make blog posts, that could automagically alert pledged contributors of posts that included opportunities to help out. I think we’d need to add some opt-in steps there, for privacy reasons of course, but I think this idea has merit.

When contributors re-confirm their pledges, they could be asked to click a box on their Profile page if they want to be emailed posts from Make blogs with a #5ftF tag or something, and maybe even specify which blogs they’d like to hear from in that way.

Another idea in this vein = inviting people to mark what kind of work they’re interested in doing for WordPress, when they make their pledge. I’m envisioning options like:

  • administrative (answer emails in a queue, take meeting notes, etc)
  • feedback (review and comment on blog posts,
  • testing (CoreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. testing, contributor tool beta testing, pre-beta testing for new features, etc)
  • writing (write new or update old documentation, revise contributor team handbooks)
  • and the like.

Then contributor teams could get a regular report that (for example) 24 people have pledged 2 hours per week to their team, and 10 of them are willing to write or edit documentation. This could aid in the outreach/recruitment that contributor teams do, when they need to find people to work on a new or dormant project.

Train the pledgers, train the recruiters/onboarders

Another thought I had, about how we don’t seem to see a strong connection between pledged contributors and the teams they’re pledged to, is that not everyone knows how to effectively recruit people to contribute — even if they’re “qualified leads” (which is what I’d consider pledged contributors).

And not all people making pledges, necessarily know how to *find* the pages that tell them how to get involved.

So I think a two-pronged approach could help here. We write some docs or a training on how to recruit (and onboard?) contributors, and then we alter the email that pledged contributors get when they pledge, to include links to the onboarding docs for the teams they indicated. That’s work, y’all! But I think it would have a positive effect even beyond this program.

Discuss!

What do you think of these ideas? What ideas do YOU have for making the Five for the Future program more reliable and useful? Share your ideas/feedback and discuss in the comments, below!

#five-for-the-future