Meta ticket triage sessions for support

For 2021, the MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. team is going to have “Focus weeks” when they concentrate their efforts on tickets from specific areas. Now in February, they’re spending a bit extra time on Documentation.

For March 2021, they want to address ticket in the “Forums” domain. In order to shape the wishlist the Support team will run three ticket triage sessions in the SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. channel “forums”. One of these sessions will specifically discuss tickets that may be especially important for various local forums (RosettaRosetta The code name of the theme for the local WordPress sites (eg. bg.wordpress.org is a “Rosetta” site). All locale specific WordPress sites are referred to as “Rosetta sites.” The name was inspired from the ancient Rosetta Stone, which contained more or less the same text in three different languages. forums).

The planned triage sessions are as follows:

• Tuesday February 9th at 18:00 UTC (generic ticket triage) (February 9th at 18:00 UTC)
• Friday February 12th at 18:00 UTC (generic ticket triage) (February 12th at 18:00 UTC)
• Tuesday February 16th at 20:00 UTC (triage session specializing in tickets that may be important for Rosetta forums) (February 16th at 20:00 UTC)

If you have something to say but can’t participate in the triage sessions, please add comments to relevant tickets and/or comment under this post.

Currently open tickets:

• Open tickets for component “Support forums”: https://meta.trac.wordpress.org/query?status=accepted&status=assigned&status=new&status=reopened&status=reviewing&component=Support+Forums&groupdesc=1&group=priority&col=id&col=summary&col=status&col=owner&col=type&col=priority&col=milestone&order=priority
• Open ticket for component “International forums”: https://meta.trac.wordpress.org/query?status=accepted&status=assigned&status=new&status=reopened&status=reviewing&component=International+Forums&groupdesc=1&group=priority&col=id&col=summary&col=status&col=owner&col=type&col=priority&col=milestone&order=priority

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