WordPress.org UX Research

Over the years, with a lot of resources being put into coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress., the WordPress.org network of sites has been interated upon without much structural or art direction. As we take on efforts of documenting and creating more polished and art directed design foundations for the WordPress project as a whole, the .org sites need to get some love as well.

The first step is understanding what can be improved, what the real pain points are. So I conducted a survey a few months ago to better understand how contributors and other community members interact with WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ sites. The survey was sent to a select group of people – project leads, team reps, highly active community members, etc. The sampling was small (32 participants) and so the survey had a lot of open-ended questions, allowing the participants to write their thoughts freely, revealing the biggest pain-points. The survey was divided into sections for better understanding of the usage of the several parts of the website.

This survey will help us get a better idea of the direction we need to go on a long-term plan to make improvements to WordPress.org, building a more solid and thought-out foundation so the community can grow and thrive for years to come.

The survey was anonymous (which I personally found important in order to encourage more honest feedback), so I’m including here some of the most constructive feedback provided.

This is quite a large post, with the survey results and relevant comments – 15 sections with a total of 55 questions. So brace yourself and continue at your own risk 😛

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#design, #research, #ux