Triaging open issues on Trac for Make Teams

Bug scrubs play a vital role in maintaining the WordPress project, their goal is to provide a structured and focused approach to addressing reported issues. They help streamline the ticket management process and ensure that tickets are appropriately prioritized and resolved in a timely manner.

In preparation for celebrating WP and 20 years, all the Make teams were triaging their tracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub. tickets. The Support team has triaged about 80 tickets in the last 8 bug scrubs, mostly MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. Trac tickets with the Support Form component. The support team has had several bug scrubs since and would like to continue working on this effectively.

We have been hosting the sessions in EMEA and APAC-friendly time zones but we would like to also accommodate other time zones. By involving more people in hosting bug scrubs at different times, we will be able to engage a broader range of participants and increase the overall effectiveness of the bug-triaging process. This collaborative effort should lead to better ticket management and faster resolution of issues, benefiting both the support team and the WordPress community as a whole.

As part of this effort and adding to the existing Leading Bug Scrubs Handbook page, we have created the following easy-to-follow bug scrubbing guide for anyone who would like to host one of these sessions. All the other Make teams are welcome to copy the guide and use it as a template for their own scrubs if needed.

Support Ticket Triage Guide , , ,

Cross-posting to teams that may want to use this guide as a template