Support Expectations for Meta Plugins in the Repository

For plugins that we release into the The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. repository (like CampTix and Tagregator), what should our support policy be?

Since we have a lot of things we want to accomplish, and a limited set of resources, my opinion is that we should provide product support, but not user support. i.e., we should fix bugs and security vulnerabilities, but not help people who are having trouble using the pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the Plugin Directory or can be cost-based plugin from a third-party, or who want to customize it to fit their specific needs.

The would ensure that the quality remains high, but would avoid us getting bogged down with doing other people’s work for them.

We could manage expectations by having something like this in plugin description:

Support Expectations:

We created this plugin to scratch our own itch, and are happy to offer the code to the community in the spirit of open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL.. We are only able to provide limited support, however. If you find a legitimate bug or security vulnerability∗, please let us know; we take those seriously and will fix them.

On the other hand, if you’re just having trouble using the plugin, or making it fit your specific needs, then you’ll need to solve the problem yourself, hire a developer, or get help from the community.

∗ If you do find a security issue, please disclose it to us privately by sending an e-mail to, so that we can release a fix for it before you publish your findings.

What are everyone’s thoughts on that?

#plugin-directory, #plugin-support