New look, new site, new HelpHub

The docs team have been working hard on creating the end-user documentation or HelpHub. It took a very long time, 8 years to be exact since the project kicked-off, and we reached the goal. Follow the journey from these posts Kicking off HelpHub and New design for HelpHub in

Introduction to the new Documentation site

The look changed to be in harmony with the rest of the The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. template. The new features were created with the goal to facilitate search for end-users. Some of these features are:

  • a simplified sitemap divided into 4 categories and each categoryCategory The 'category' taxonomy lets you group posts / content together that share a common bond. Categories are pre-defined and broad ranging. has several subcategories,
  • better definition between end-user and developers documentation, meaning that several articles will be moved into in the next few weeks,
  • change to the menu item to documentation instead of support,
  • a new menu, breadcrumbs and other features

The four categories

The goal of the end-user documentation is to provide information to non-developers or new users so they try resolving their issue by themselves instead of going directly to the Forums.

To improve search, the team worked on reclassifying the articles into 4 main categories:

  • WordPress overview, where users can find general information about WordPress, versions, FAQs and resources.
  • Technical guides to help with installation, maintenance, and security.
  • Support guides to get familiar with the software and its features.
  • Customization where users can find instructions on how to use the BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. Editor and default themes.
Image showing the documentation landing page with its four categories and subcategories.

End-user and developers documentation

When moving the articles from the Codex, there was a separation between developer-focused and end-user-focused documentation. Yet, developer articles were still available within in end-user documentation.

To help make the distinction better, all developer jargon has been removed from end-user documentation and moved to

Documentation instead of support

The menu item was support, the docs team has been looking into changing the menu item into documentation. Documentation is better description than support.


Breadcrumbs and a submenu

Users can use the breadcrumbs to return to a specific page, category or subcategory without navigating all the way to the landing page.

A new submenu was added for fastest linking to developers documentation, the forums and the docs team make blog.

Sticky table of content for articles

The new TOC in the articles is a sticky item with one link to take the user back to the top.

Video showing how the sticky TOC works within an article.

Props to @milana_cap@kenshino, and @atachibana for their direction on this project.

Props to @javiarce, @joen and @beafialho for their design guidance, help and commitment on the last stage.

Props to @ryelle for her amazing coding work.