The hashtag and its future in documentation articles

In a previous post, we listed the requirements for the new design for HelpHub. This article is going to discuss one particular requirement, the hashtag at the end of the headlines inside an article.

Basically, we want to remove the # character from the headlines. It may be a radical change but it is necessary for accessibilityAccessibility Accessibility (commonly shortened to a11y) refers to the design of products, devices, services, or environments for people with disabilities. The concept of accessible design ensures both “direct access” (i.e. unassisted) and “indirect access” meaning compatibility with a person’s assistive technology (for example, computer screen readers). ( reasons.

First of all, let’s mention the requirements to remove or replace the hashtag. The function must be:

  1. Clear on purpose
  2. Easy to read with keyboard
  3. Reduce visual noise
  4. Not polluting the link’s list for screen readers

The hashtag is used at the end of a headline in the articles as seen in the image below. In order to define its future, we need to understand its behavior.

Image of a headline including the hashtag

The hashtag is a link; the anchor is the H2 in the example above. It’s the anchor element, but it’s the link behavior, so it is ambiguous.

Technically, anchor refers to the target of an on-page link. This appears to be a link that gives easy access to identify the URLURL A specific web address of a website or web page on the Internet, such as a website’s URL that will give you access to the current location on the document. That’s…actually kind of complicated.

What about accessibility?

The icon of the character used is not as important as communicating the function of the link. Right now, the # has aria-hidden=true label, so it won’t be read at all.

<h2 id="requirements-on-the-server-side" class="toc-heading" tabindex="-1">Requirements on the server side <a href="#requirements-on-the-server-side" class="anchor"><span aria-hidden="true">#</span><span class="screen-reader-text">Requirements on the server side</span></a></h2>

Link to the code page, line 196

It’s backed by screen reader text that duplicates the heading title, but is also nested inside the heading; this means that the heading text will be read  (e.g.) “Recommended setup Recommended setup”.  It’s creating duplicate text nested inside the heading and does not expose any visible text to explain the purpose.

The options

After some research, I have found several options for replacing and/or removing the hashtag.

  • Adding the link to the heading with a character
  • Making the heading a link
  • Replacing the hashtag with a fly-out menu

Adding the link to the heading, as used by GitHub,  where the link is currently the method to expose the link to that section. It can also be linked from the topics table, at the top of the article. We would have to make sure the implementation is accessible to others besides sighted mouse users.

The link element can be added at the beginning of the headline.
The link element can also be inserted at the end of the headline.

Adding the link to the heading is reasonable and the simplest solution to replace the hashtag, as it will simplify the problem: the functionality will be clear and the visual noise would be reduced considerably.

There are arguments against providing links that point to themselves, however, as it can make a confusing interaction. One of the arguments against this method is that it pollutes the link list on a screen reader. The way the hashtag is presented now, already pollutes the screen reader’s link list.

Replacing the hashtag

Replacing the hashtag with a fly-out menu, as explained by the The recommends using the fly-out menu to meet WCAGWCAG WCAG is an acronym for Web Content Accessibility Guidelines. These guidelines are helping make sure the internet is accessible to all people no matter how they would need to access the internet (screen-reader, keyboard only, etc) The fly-out menu removes the need for multiple page loads. The biggest disadvantage is for people with reduced dexterity who can have trouble or it could be almost impossible to operate fly-out menus,which can be prevented with the correct implementation.

Video showing how the fly-out menu operates

The design above would be changed to meet the The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. design style.

Removing the Symbol

Is removing the symbol entirely an option? Another recommendation from is placing the interactive elements in an order that follows sequence. This means adding a table of contents which will link to the interactive element, the headline in this case. Basically, the way it is right now but without the hashtag.

Video showing mouse-click to headline and the URL pointing to that headline


We would like to hear from you. Do you have another solution that could meet all the requirements?

Props to @ryokuhi, @joedolson, @milana_cap, @jillmugge for peer review.

Update 8 March 2022

We are moving the discussion to a meta ticket to discuss options and accessibility.

#accessibility, #docs, #helphub