Request for Comment: Questions & Ideas for our Upcoming User Survey

Now with DevHub and HelpHub migrationMigration Moving the code, database and media files for a website site from one server to another. Most typically done when changing hosting companies. in full swing, we are ready to survey WordPress users about the usefulness of our documentation. 

In preparation, we’d like to collect topic suggestions from WordPress documentation team members and people who pay attention to the Make / WordPress blogs. Ideally, the questions can be reused yearly to gather information that will help inform our team’s work in the future. 

The goal of this specific survey is to learn “How complete is our documentation and how can we improve our user docs?”

Example: Where were you able to find End User documentation on The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization.

  • Yes, after searching and looking at a few pages. 
  • Yes, right away via the Support pages
  • No, I couldn’t find them and gave up 
  • No, I read about the BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. editor on someone else’s blog
  • Didn’t know there was documentation

In this example, we want to learn how hard it is for those taking the survey to find the documentation for the block editor, the big change to how end users work with WordPress.

This survey, of course, is not just about the block editor, but all documentation.

Please add your comments by February 12th, and we will be able to prepare the survey in time for launch at WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Asia, February 21st. 

We also need volunteers for the team to create the survey. Please leave your name in the comments if you would be available to work on the survey between now and Feb 19th, 2020.