User testing reflections
I think we’ve established that the current location of the help tab is not easily discoverable. Moving it to the admin bar didn’t have particularly positive results either. Changing the color dramatically enough that it no longer matched the rest of the admin made it more visible (but I don’t think that’s the end solution). So, I think we can agree that we have identified that the location of the current help tab is an issue — people aren’t finding it naturally and are resorting to other means of support when they need it.
Now we need to start coming up with solutions to the problem. Ways to make the admin help more discoverable. Last round of testing we threw two ideas into the mix with different results. As suggested by @trishasalas we’re going to try a new tool (Verify) to test out these mockups and get feedback from humans to help guide our decisions for what would work best.
@trishasalas will work on getting the Verify stuff set up.
Everyone else, now is your chance to either throw out an idea or a mockup or both. Anything that doesn’t have a mockup won’t be considered, but if you want to take someone else’s idea and mock that up (bc not everyone is a designer), feel free.
Some previously suggested ideas include:
- Using a GetSatisfaction/Basecamp-style button on the side, e.g. : https://i.imgur.com/8KvJpYz.png
- I’d also like to see what comes up after this is clicked…
- Modify the existing help tab to make it bigger, different color (but still matching the color scheme of MP6), etc
- Add help to the sidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a horizontal rectangle below or above the content area, footer, header, or any where in the theme.
- Where to put it? Top? Bottom? Middle? Submenus?
- Help links scattered throughout (with an icon/image/text) which link directly to the help tab (I believe this was the idea in 21273 — which would make it similar to what Codestyling Localization does — but the last patch is several versions out of date and I didn’t have time to fiddle with it to get it to work — would still like to see this mocked up and compared to other options)
There are obviously more, but these are a few ideas that have come up a couple times. And within these, there are different ways each thing could be approached. Go nuts. We’ll talk about the mockups at the next meeting.
Also, as you’re mocking stuff up, don’t forget about this screenshot archive I (with some contributions from @trishasalas) set up of how different platforms/systems handle help for ideas and/or reference: https://drive.google.com/folderview?id=0B3-2b7pMjiwXeEhpbzBNelFlUGc&usp=sharing
Please post your mockups in the comments for this post for discussion.
If you have any brilliant ideas that haven’t been covered, please add them as comments to this post. Then we can discuss each one and I can add them to the list.
See you all next week! 🙂