Ask me anything about: The site building study!

As you may remember, back in December a small group of curious-minded people embarked on a research study with the aim to learn more about how end users think about site building.

Since the results have been out for a little while now, @jarahsames and I are going to be hosting a walkthrough of the results as well as a Q&A session, live on video! Join us at 19:00 UTC, Monday, 18 March to learn more and ask all your burning questions.

The session will cover:

  • The goals and aims of the study
  • How the research was planned and performed
  • Findings and insights
  • How you can get involved with future research efforts
  • Answers to all your burning questions!

The session will be recorded and shared here, so if you can’t make it live, you can always catch up later. It should take around an hour, depending on how many questions there are. If you can’t make the session or would like to pre-share your question(s), please drop them in the comments below, and Sarah and I will be sure to answer them during the Q&A portion.

The Zoom link for the session is here, and will also be shared to #research just prior to the session. See you Monday!

#gutenberg, #research

Open invitation: Become a WordPress researcher!

User research is key to ensuring that software meets users’ needs. With user research efforts ramping up across the project, now is a great time to get involved!

You don’t need to be a designer (or a developer, or a tester!) to become a researcher. All you need is a curious mind and a desire to help improve products for users.

Upcoming studies

With the site building study wrapped up, the next research efforts will be focussing on usability testing of new features. Coming up this month:

Get involved!

Anyone can become a researcher! You can start as a silent observer. This is the easiest way to get involved. You join the call as a silent, invisible participant to see how it works, and you can share your observations with us in Slack after the session.

If you’re ready for the next step, you can help by taking notes or even running a session. You can also help by contributing your observations after the fact, watching video recordings, or compiling results. There are guides and support available for all of these tasks, as well as lots of friendly faces in the #research channel in Slack to answer any questions you may have.

If you’d like to be involved in one of the research studies listed above, please comment here or ping myself, @sarahmonster in Slack, and I’ll get you set up and ready to go.

#gutenberg, #research

Learning about site builders (Site building study #4)

These are the results of a user research study investigating mental models related to building and customising a website. Results are split across five posts:

Background | Segments: Bloggers · Small Businesses · Site Builders | Conclusions

The research group sorted participants into three segments, based on their current understanding of how people use WordPress. These segments are based on a handful of data points and warrant further study to confirm the categories. For now, these segments allow researchers to group WordPress’ extensive userbase into behavioural categories and learn characteristics specific to each group.

For this study, we focussed on three segments: bloggers, small businesses, and site builders (people who build sites for others). Today we’re going to learn more about site builders.

Site builders are people who make sites for others. Site builders often start as bloggers or small businesses. Having taught themselves to build websites, they are now progressively leveraging their skills to earn additional income. They tend to work for friends, acquaintances, or people in their professional networks and often barter or don’t charge much for the websites they build.

Let’s learn more about site builders!

#gutenberg, #research

Learning about small businesses (Site building study #3)

These are the results of a user research study investigating mental models related to building and customising a website. Results are split across five posts:

Background | Segments: Bloggers · Small Businesses · Site Builders | Conclusions

The research group sorted participants into three segments, based on their current understanding of how people use WordPress. These segments are based on a handful of data points and warrant further study to confirm the categories. For now, these segments allow researchers to group WordPress’ extensive userbase into behavioural categories and learn characteristics specific to each group.

For this study, we focussed on three segments: bloggers, small businesses, and site builders (people who build sites for others). Let’s learn about small businesses next.

Small businesses are the most varied group since businesses range widely depending on their nature. This is a difficult group to generalise about and researchers observed a diverse range of experiences.

Let’s learn more about small businesses!

#gutenberg, #research

Learning about bloggers (Site building study #2)

These are the results of a user research study investigating mental models related to building and customising a website. Results are split across five posts:

Background | Segments: Bloggers · Small Businesses · Site Builders | Conclusions

The research group grouped participants into three segments, based on their current understanding of how people use WordPress. These segments are based on a handful of data points and warrant further study to confirm the categories. For now, these segments allow researchers to group WordPress’ extensive userbase into behavioural categories and learn characteristics specific to each group.

For this study, we focussed on three segments: bloggers, small businesses, and site builders (people who build sites for others). Let’s learn about bloggers first. (Hat-tip to @jarahsames who studied this segment!)

Bloggers wear many different hats: they are the writers, admins, and IT for their websites.

Learn more about bloggers

#gutenberg, #research

Background (Site building study #1)

These are the results of a user research study investigating mental models related to building and customising a website. Results are split across five posts:

Background | Segments: Bloggers · Small Businesses · Site Builders | Conclusions

Results have been compiled from the sitebuilding research conducted at the end of December, and a report is ready. Make a cup of tea, it’s a long one! 🍵

Huge thanks to @jarahsames, @alexislloyd, @bengrace, @benrearick, @bph, @cathibosco, @chrisvanpatten, @designsimply, @evawong, @johngough, @joshuawold, @karmatosed, @lilibet, @lonelyvegan, @mapk, @melchoyce, @mkaz, @msdesign21, @nao, @paaljoachim, @pento, @thedezzie, @tmmbecker, @tobiasziegler, @xarisgn, and Melissa Vander Wilt for helping to make this happen. Research like this takes a village, and it was fantastic to have so many people jumping in to lead sessions, take notes, share insights, and sift through all the data. Thank you for all your hard work! 🌟

If you have any questions about these results or would like to conduct your own research, please drop into the #research channel in Slack and say hello.

With that said, let’s dive into the full report! There’s a lot of information to digest, so this will be split into five sections (see discussion), to be shared here over this week and next.

Background information

#gutenberg, #research

Discussion: where do we publish and store research results?

The research group has a report ready to share as part of the sitebuilding research. Since it’s quite long, the group would like to choose the best place to publish it.

This report should be stored with other research results in the future, since these are likely to build upon and enhance one another. It’s best if these resources are easy to find and access. They should be something that everyone contributing to WordPress can refer back to in coming months and years.

This was discussed in Slack, but let’s open the conversation to more people.

Where should this type of content live?

  1. In a series of posts on make/design
  2. On a static page on make/design, announced with a post on make/design
  3. In a static Google document linked to make/design post
  4. Somewhere else?

This research is ready to publish, so please share your preference by leaving a comment on this post no later than Thursday, 31 January 2019. Thank you!

#gutenberg, #research

Sitebuilding research: what’s next?

Happy new year, everyone! In December, a team of intrepid designers, developers, and WordPress people banded together to learn more about WordPress’ end users. In total, the team chatted with seventeen different people over seven days. Huge thank-yous to everyone who joined in—you’re all 🌟s!

Now it’s time to sift through the data and pull out some insights. This will happen over the next two weeks. Here’s the current plan:

Timeline

Deliverables

  • Key takeways (no more than ten)
  • Recommendations (to inform product decisions)
  • A mental model of sitebuilding for each identified segment
  • A customer journey for each identified segment

These artefacts will be used to guide the product direction of Gutenberg Phase 2—and possibly beyond!

Want to get involved?

Many hands make for light work, and many brains make for more insights and less bias. You don’t need to be a designer, and no prior research experience is necessary. Pop into the #research channel in Slack, ping @tinkerbelly or @jarahsames, or comment here if you’d like to join in on any of the stages.

#gutenberg, #research, #site-building

How to participate in user research

With user interviews for the sitebuilding study kicking off soon, lots of preparation is underway. (As a reminder, you can view the research plan here.) Here’s an update on where things stand right now, and how you can help.

Sessions are being scheduled with approximately twenty users during between 12 December and 21 December. The interviews will be conducted remotely via Zoom. They will be an hour long and will follow this script (subject to change as we iterate on it).

Each session will be lead by a moderator, who’ll be responsible for guiding the interview and asking the questions. A notetaker will be responsible for taking notes and recording their impressions. There may also be some observers on the call, who’ll just be listening in. Once the interview is finished, the moderator, notetaker, and any observers will convene (either on Zoom or in Slack) for a brief debrief session to discuss insights and things learnt.

User research is an art, not a science, so it’s great to have lots of different people represented in these sessions and analysing the results. This means we can get more insights. If you’re new to user research and would like to participate, @jarahsames and I would like to help you!

First of all, we’ve put together some guides for each of the roles:

Feel free to leave comments if you’ve any questions on these documents, or ask in the #research channel in Slack!

On top of this, @jarahsames and I will be hosting a dry run of the interview script as well as answering all your burning questions so that you can see how everything will work on Tuesday, December 11 at 17:00 UTC. If you’re interesting in joining in with the research efforts next week, we’d love to see you there! If you can’t make it, you can leave any questions you may have here, or pop them in Slack #research. We’ll also record the session and post it here.

And as a reminder, you can sign up to register your interest in participating in these sessions by filling in this form, or pinging in the #research channel.

#gutenberg #research

Exploring sitebuilding via user research

As phase 2 of Gutenberg begins to gear up, it’s time to do some exploratory research in order to better understand the 30% of the web who may not be active in the WordPress community. This foundational research is intended to get a better understanding of how people use site- and page-builders currently, what their mental models of a website look like, and what pain points exist in the experience. Results will be used to inform the boundaries of the overall product direction.

Working with @karmatosed and @alexislloyd, @jarahsames and myself have been working on a research plan to explore attitudes toward sitebuilding. In short, we’ll be talking to people about their experience building websites, and we’d love for everyone in the community who’s interested to join us!

Absolutely anyone can be involved—you don’t need to be a researcher, or a designer, or a UX person. You don’t need to have any experience talking to people, all you need is the willingness to listen and learn! Participating in user research is a great way of gaining empathy for your end users and evolving a more user-centric way of approaching product decisions.

There are lots of different ways to participate: you can help us with the planning and writing of the script. You can sit in on a session as a silent observer. You can take notes. You can run a session yourself. Or you can help analyse the results once it’s all over. Sarah and Sarah will provide you with guides for each task and will be there to help you throughout the process if you have any questions. 

The interview sessions will be run the week of 10 December. These sessions will be shared in the #research Slack channel for anyone who’d like to participate.

A report of the results will be published here by 9 January, and updates on progress will be posted here weekly so you can follow along. Updates will also be shared every week during the regular design meeting every Wednesday at 19:00 UTC.

Interested in joining in? Register your interest here!

#gutenberg, #research