Decided to run another user through this afternoon…

Decided to run another user through this afternoon:

Here’s the video, and my notes:

Step two notes – Log in

No problems.

Step two notes – Explain what you see

No problems.

Step Three notes – Preview your blog

No problems.

Step Four notes – Change your background color

3:22 – She tried typing “blue” into the hex text field – didn’t work.
3:26 – No issues figuring out the color selector. Yay!

Step Five notes – Change your site title

No problems.

Step Six notes – Add your first post

No problems.

Step Seven notes – Preview your new post

No problems.

Step Eight notes – Publish an image

7:55 – Our first successful test of the new media flow. Double yay!

Recap

Smashing success. Came in at 8:32 for all tasks. Quickest time yet I do believe…

#discovery-cycle-1, #user-testing

Ran another user through Discovery Cycle 1 this…

Ran another user through Discovery Cycle 1 this morning.

Here’s the video, and my notes:

Step two notes – Log in

No problems.

Step two notes – Explain what you see

No problems.

Step Three notes – Preview your blog

No problems.

Step Four notes – Change your background color

  • 3:36 – He had to play around a bit, but he figured out how to change the color to blue fairly quickly
  • 3:52 – He clicked the “default” button resetting the work he had done to choose a color.

Step Five notes – Change your site title

No problems.

Step Six notes – Add your first post

No problems.

Step Seven notes – Preview your new post

No problems.

Step Eight notes – Publish an image

  • 7:20 – Cool, he clicks into new media workflow. But unfortunately he’s looking to paste a URL, which isn’t currently in the new media workflow just yet.
  • 9:05 – He discovers the “Upload/insert” link, and has no trouble adding the URL.

Recap

  • Overall, I’m super happy with this test. He completed everything in 10 min which is a great time (compared to where we started off at the beginning of the 3.5 cycle).
  • Happy to see the first user try the new media flow, even if it didn’t work out for him. We’ll continue to to test new users as that section fills out.
  • 7:30 – When he entered a URL into the media uploader, it appeared to succeed for a brief second, you saw a file upload happening briefly and then it disappeared (just a heads up @koopersmith).
  • Do we need to do anything about the “default” button in the color picker? Would be a shame if someone took a bunch of time to find just the right color, then lost it with a click.

#discovery-cycle-1, #user-testing

I sent two additional users through discovery cycle…

I sent two additional users through discovery cycle 1 on Friday afternoon. The four initial tests can be found here.

User #5 through these scenarios

Here’s the video, and my notes:

Step two notes – Log in

No problems.

Step two notes – Explain what you see

No problems.

Step Three notes – Preview your blog

Found it after a bit of trial and error

Step Four notes – Change your background color

5:20 – Yay! She was able to use the color picker.

Step Five notes – Change your site title

5:55 – No problems.

Step Six notes – Add your first post

6:42 – No problems. Used the “+ new” menu

Step Seven notes – Preview your new post

No problems.

Step Eight notes – Publish an image

9:40 – No problems – Another instance of a user literally copying and pasting the image into the visual editor.

Recap

Quickest user test so far. By far. Yay!!!!

User #6 through these scenarios

Here’s the video, and my notes:

Step two notes – Log in

  • Takes 2 times to log in, but no problems.
  • She see’s the big IE is out of date notice.
  • 2:20 – “It’s a little distracting”, referring to dashboard in general.

Step two notes – Explain what you see

No problems.

Step Three notes – Preview your blog

No problems. Clicked link in welcome screen.

Step Four notes – Change your background color

  • 3:30 – hunting and pecking through left nav
  • 5:00 – tries using color picker (which semi-works in IE7/8?), she selects a color from the right hue slider, but it doesn’t update the color. 🙁
  • 5:50 – comes back a second time, and only see’s hex text box – user gives up.

Step Five notes – Change your site title

  • 6:30 – User ends up in Appearance -> header (this is about the 3rd user out of 6 that have tried it here). Note: we need to add a link on this page.
  • 7:40 – Still trying to find it in appearance -> header
  • 8:24 – Finds it in settings -> general

Step Six notes – Add your first post

9:30 – IE7/8? woes adding title in “Add new post”

Step Seven notes – Preview your new post

No problems.

Step Eight notes – Publish an image

No problems.

Recap

  • So we’ve still got problems with the color picker. I think it’s slightly unfair to judge this too critically since the user is using IE7, or 8?
  • I’m going to work up a quick patch to add a link to edit the users site title from the appearance -> header page.

#discovery-cycle-1, #user-testing

Now that we’ve got a couple of rough…

Now that we’ve got a couple of rough patches (welcome screen, color picker, “view” my site) it’s time go back and test a few users in our first discovery cycle with these patches applied, and see if we’ve made any progress.

Here’s the video, and here are my notes:

Step two notes – Log in

No problems.

Step two notes – Explain what you see

No problems.

Step Three notes – Preview your blog

  • 4:00 – She’s looking for a link
  • 4:14 – “Oh here it is” – She clicks “Visit my blog” in toolbar (Win for “view” my site patch).

Step Four notes – Change your background color

  • 5:45 – When asked to change the background color, she immediately (instinctively) clicked the big blue “customize my site” button (woot!).
  • 5:55 – she easily found the BG color option in the customizer.
  • 6:00 – Oh noooes, she found a bug in Iris (so painful to watch…)! clicking the right column of Iris does’t change the color in the text-field (After a bit of testing, it looks like if you click the right column first, before clicking the left gradient box, nothing happens. If you click, if you click the left box first, then the right column, it works as expected.) cc// @mattwiebe
  • 8:07 – “Each time I view my blog it gives me a slightly different picture”.
  • 9:10 – still trying to figure out why BG color isn’t changing – “I’m so confused”
  • 10:30 – Moved on without being able to figure out how to change BG color. 🙁

Step Five notes – Change your site title

  • 10:50 – Looking in Appearance -> Header for a place to change her site title (which really makes sense, we need to add a link there).
  • 11:10 – didn’t find it in Appearance -> Header, no she’s checking all up and down the left nav
  • 12:20 – Found it in the customizer
  • 12:30 – What the? She couldn’t add spaces? That is weird. There is a bug in one of the patches? cc// koopersmith can you spot any reason why this would be happening in one of the patches listed above?
  • 13:20 – “I’m very confused – I don’t know how I would insert spaces”
  • 14:22 – gave up without being able to add spaces…

Step Six notes – Add your first post

No problems.

Step Seven notes – Preview your new post

No problems.

Step Eight notes – Publish an image

She found how to upload the image – not going to worry about anything after that for now, since media manager is being revamped. We’ll do plenty of user testing on the new media manager once it’s complete.

Recap

  • Bug in Iris prevented her from changing her background color
  • Can we please NOT have rotating header images in twenty twelve? None of the users we’ve tested have really comprehended what’s going on there.
  • We really should add a link on “Appearance -> Header” to “Settings -> General” to change their site title or tagline.
  • There was a bug in the customizer when she tried to update her site title which wouldn’t allow her to add spaces.

I’d like to get the color picker bug fixed before I run another user through these changes, but overall, I’d say these patches have already really improved things for first-time users. Thoughts?

#discovery-cycle-1, #user-testing

It’s summary time Recap We’ve run 3 users…

It’s summary time.

Recap

We’ve run 3 users through the same set of scenarios (via usertesting.com). You can review the results here, here, and here.

Disclaimer

Now… What exactly are we trying to accomplish with all of this?

It’s important to note that we have to think about these discoveries in the context of the typical WP user. But to be honest, I’m not entirely sure I know what the “typical WP user” looks like (but I hope to dig into that over the next couple of months ;-)). Sure, I have assumptions, as I’m sure you do, but my assumptions aren’t backed by any sort of data.

The important thing to keep in mind here is that these 3 people were paid to perform a list of tasks. While we can benefit from watching their interactions (and looking for patterns of complexity/confusion), we need to recognize that the flow they follow is prescribed, and likely different in some ways from an actual user.

Overview of discoveries

Here’s an unfiltered list of observations across all of the tests:

Background

  • Had trouble figuring out how the color selector worked (x3)

Dashboard

  • Unsure what “QuickPress” was
  • Unsure where “1 post”, “1 page” came from under “Right Now”
  • Had lots of trouble finding a link to view their site

Media Upload

  • User clicked “Select files” when they actually had a URL to paste (and should have used the “From URL” tab). (x3)

Post Add New

  • Lost all changes when she clicked a link taking her away from the new post page (after already making some changes)
  • Didn’t notice “Insert into post” button when adding an image in the media modal
  • Clicked “Preview” button, but didn’t realize a new tab had opened (causing confusion)
  • Doesn’t appear to be a clear path for users that just wish to post a photo

Settings

  • Had trouble knowing where to go to change her site title (x3)

Toolbar

  • User didn’t notice links in toolbar (x2)
  • User never noticed “+ new” dropdown (x2)
  • The blog dropdown menu is completely different when in the admin vs. on site (should it be?)

Twenty Eleven

  • Confusion over why the header image was changing (x2)

Next steps

This is where I need your insight/input.

1) First, is there anything that you noticed that’s not on this list?
2) Next, which of these do you think we should attempt to address (are there any quick wins that would benefit all WP users)?
3) If you had to prioritize your list, what would you tackle first?

I’ll hold off for a day before I post my thoughts. Don’t be shy! 😉 I’d love to hear what you think.

#discovery-cycle-1, #user-testing

Round 3 of this Discovery Cycle is…

Round 3 of this “Discovery Cycle” is ready to preview. Check out round one & round two, if you’ve not already.

Here’s the video for this round.

Continue reading

#discovery-cycle-1, #user-testing

I’m back with results from round 2 of…

I’m back with results from round 2 of our “Discovery Cycle“. This lady was certainly a bit more savvy. If you haven’t seen round one, you might want to check that out first. I left the detailed user instructions out of the summary this time, since they’re the same for both users.

Here’s the video, if you’d like to follow along.

Continue reading

#discovery-cycle-1, #user-testing

Hey everyone, my name is Dave Martin.

I thought I’d introduce myself, as I hope to start spending some time contributing to core.

I’ve been designer at Automattic for close to 2 years (working on Akismet, VideoPress, and CodePoet). Before Automattic, I was the lead UI designer at Campaign Monitor for 2 years. I look forward to meeting you.

I’m just getting my feet wet, and quite honestly haven’t a clue where to get started ;-), so I thought I’d set up a quick user test (I’m a big fan of user testing). I set up a temporary WP install, and ran a user from usertesting.com through a couple scenarios.

You can download the video here if you’re interested.

Here are my notes (sorry, they’re kind of long):

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#discovery-cycle-1, #user-testing