With user interviews for the sitebuilding study kicking off soon, lots of preparation is underway. (As a reminder, you can view the research plan here.) Here’s an update on where things stand right now, and how you can help.
Sessions are being scheduled with approximately twenty users during between 12 December and 21 December. The interviews will be conducted remotely via Zoom. They will be an hour long and will follow this script (subject to change as we iterate on it).
Each session will be lead by a moderator, who’ll be responsible for guiding the interview and asking the questions. A notetaker will be responsible for taking notes and recording their impressions. There may also be some observers on the call, who’ll just be listening in. Once the interview is finished, the moderator, notetaker, and any observers will convene (either on Zoom or in Slack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.) for a brief debrief session to discuss insights and things learnt.
User research is an art, not a science, so it’s great to have lots of different people represented in these sessions and analysing the results. This means we can get more insights. If you’re new to user research and would like to participate, @jarahsames and I would like to help you!
First of all, we’ve put together some guides for each of the roles:
Feel free to leave comments if you’ve any questions on these documents, or ask in the #research channel in Slack!
On top of this, @jarahsames and I will be hosting a dry run of the interview script as well as answering all your burning questions so that you can see how everything will work on Tuesday, December 11 at 17:00 UTC. If you’re interesting in joining in with the research efforts next week, we’d love to see you there! If you can’t make it, you can leave any questions you may have here, or pop them in Slack #research. We’ll also record the session and post it here.
And as a reminder, you can sign up to register your interest in participating in these sessions by filling in this form, or pinging in the #research channel.