Title: I put another new user through the media… Author: Dave Martin (lessbloat) Published: November 13, 2012 --- [ ](https://profiles.wordpress.org/lessbloat/) [Dave Martin (lessbloat)](https://profiles.wordpress.org/lessbloat/) 3:34 pm _on_ November 13, 2012   # I put another new user through the media… I put another new user through the media scenarios. This time I pushed her through the regular “add post” flow instead of using QuickPress. You can [download the video here](http://wpusertesting.com/videos/DC3-5.mp4). I’m not going to summarize this one. This lady was unable to complete a single step. It’s frightening to watch, but I’d encourage you to do so anyway. The sad truth is that this is what some of our users go through (what percentage – I don’t know) when trying to use WordPress for the first time. While this test won’t be particularly helpful in testing media, it is eye opening, so I thought I’d post it anyway. I’ll re-word some of my instructions, and try another new user this afternoon. ### Share this: * [ Threads ](https://make.wordpress.org/design/2012/11/13/i-put-another-new-user-through-the-media/?share=threads) * [ Mastodon ](https://make.wordpress.org/design/2012/11/13/i-put-another-new-user-through-the-media/?share=mastodon) * [ Bluesky ](https://make.wordpress.org/design/2012/11/13/i-put-another-new-user-through-the-media/?share=bluesky) * [ Facebook ](https://make.wordpress.org/design/2012/11/13/i-put-another-new-user-through-the-media/?share=facebook) * [ X ](https://make.wordpress.org/design/2012/11/13/i-put-another-new-user-through-the-media/?share=x) * [ Reddit ](https://make.wordpress.org/design/2012/11/13/i-put-another-new-user-through-the-media/?share=reddit) * [ Email ](https://make.wordpress.org/design/2012/11/13/i-put-another-new-user-through-the-media/?subject=%5BShared%20Post%5D%20I%20put%20another%20new%20user%20through%20the%20media...&body=https%3A%2F%2Fmake.wordpress.org%2Fdesign%2F2012%2F11%2F13%2Fi-put-another-new-user-through-the-media%2F&share=email) 1. ![](https://secure.gravatar.com/avatar/4f684f4cc972282de186d82860316d741081e106110096762e4b2588b3d5920a? s=32&d=mm&r=g) 2. [GrahamArmfield](https://profiles.wordpress.org/grahamarmfield/) 3:58 pm _on_ November 13, 2012 3. Wow, that is so revealing. Perhaps this underlines that some people don’t automatically understand the concepts of what’s going on and how WordPress works as a site maintenance tool from the ground up. 4. You know that I’m interested in accessibilityAccessibility Accessibility (commonly shortened to a11y) refers to the design of products, devices, services, or environments for people with disabilities. The concept of accessible design ensures both “direct access” (i.e. unassisted) and “indirect access” meaning compatibility with a person’s assistive technology (for example, computer screen readers). (https://en.wikipedia. org/wiki/Accessibility) issues and acknowledge that there’s been a lot of work done to improve the situation for 3.5. It would be really interesting if you could run some user tests with people who use AT – such as screen readers and voice recognition software. 5. Thanks Graham 6. ![](https://secure.gravatar.com/avatar/5e52265402626dacf1e982ee9b7c2f0c7cbfc58f6fe8620d44cbb842cd83ddc6? s=32&d=mm&r=g) 7. [esmi](https://profiles.wordpress.org/esmi/) 4:06 pm _on_ November 13, 2012 8. Can I ask what AT software she was using and what her level of expertise with that software was? 9. * ![](https://secure.gravatar.com/avatar/4f684f4cc972282de186d82860316d741081e106110096762e4b2588b3d5920a? s=32&d=mm&r=g) * [GrahamArmfield](https://profiles.wordpress.org/grahamarmfield/) 4:09 pm _on_ November 13, 2012 * Esmi, I don’t think that the woman in the video posted by lessbloat was using AT, she was just having problems with the tasks. My point was that it would a useful excercise to run some user tests with AT users. * Graham 10. ![](https://secure.gravatar.com/avatar/0c00bc6bb79905cd73ec1cb0f22bf813f7f34f46ee670d018b30b5569b2924dd? s=32&d=mm&r=g) 11. [karmatosed](https://profiles.wordpress.org/karmatosed/) 10:33 pm _on_ November 13, 2012 12. Wow that really showed up some presumptions in the UIUI UI is an acronym for User Interface - the layout of the page the user interacts with. Think ‘how are they doing that’ and less about what they are doing.. 13. I’m not sure some of the test questions weren’t also the problem, that’s always a really tricky part of user tests though. 14. I found it interesting where her train of thought was going during this. She was certainly trying to find the solution with a lot of ‘maybes’ and ‘I’m way ahead’– the determination and searching on pages was also telling. 15. Maybe it’s something that needs exploring looking at the precidence / menu placing of elements. Media also maybe doesn’t really say ‘what it does on the tin’ for all users. Just thinking around the test video in these thoughts. 16. I notice she goes back to the dashboard a few times. That’s a successful ‘hub’ for her, as she returns there and even reads through things. I think at that point though she’s got herself a bit confused so agree the test derails a bit. 17. ![](https://secure.gravatar.com/avatar/d9c008fd64a3526ac866412147cc49d22214d763db1bd86e817995d3aa9f1823? s=32&d=mm&r=g) 18. [F J Kaiser](https://profiles.wordpress.org/f-j-kaiser/) 10:56 am _on_ November 14, 2012 19. I wonder what happens what a user says to the scenario shown in this [1] tracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.[https://core.trac.wordpress.org/](https://core.trac.wordpress.org/). ticket. Would be kool to see what patch is really needed. 20. [1] [https://core.trac.wordpress.org/ticket/21563](https://core.trac.wordpress.org/ticket/21563) Comments are closed. # Post navigation [← This morning I ran another user through the…](https://make.wordpress.org/design/2012/11/12/this-morning-i-ran-another-user-through-the/) [Here’s one more user through the media scenarios… →](https://make.wordpress.org/design/2012/11/13/heres-one-more-user-through-the-media-scenarios/)