Title: This morning I ran another user through the… Author: Dave Martin (lessbloat) Published: November 12, 2012 --- [ ](https://profiles.wordpress.org/lessbloat/) [Dave Martin (lessbloat)](https://profiles.wordpress.org/lessbloat/) 8:53 pm _on_ November 12, 2012   # This morning I ran another user through the… This morning I ran another user through the [same media scenarios](https://make.wordpress.org/ui/2012/10/16/i-ran-a-user-through-a-couple-of/) that I had tested previously. You can [download the video here](http://wpusertesting.com/videos/DC3-3.mp4) (warning, it’s 27 min long – 69MB). My observations: **Step 1: Login** No problems. **Step 2: Publish already uploaded image** 2:44-5:19 – I copied over the instructions from the last test, as such didn’t specifically tell him to go to the media library – so he had issues finding the “two cows” picture I had mentioned. **Step 3: Preview post** No problems. **Step 4: Publish 2 images to a single post** 8:14-10:00 – Found his way to the “media library” instead of using “QuickPress” as instructed. 10:20 – Got back on track. 10:48 – He was unsure as to whether he should click “Create a new gallery” or “Batch insert” 11:15 – After he clicked the“ Batch insert” button, he was unsure what he should do next – “Now am I waiting for this to be done?” 11:42-14:40 – Tried multiple times previewing his post in QuickPress before publishing it (and lost his work each time). 14:50 – Finally figured it out. **Step 5: Download additional images** No problems **Step 6: Upload new images & publish gallery** 19:50-22:10 – When asked to upload multiple images, he uploaded one at a time, and after adding one, couldn’t figure out how to add the other image. 22:14 – Let’s try it again. He again has issues figuring out what to do after adding one image.“ I don’t think I could have added them both at the same time, I don’t know” 22:48– He repeatedly tries to click “Upload Files” after already uploading one image, but it does nothing. 23:10 – Again forgets to hit “Publish” before trying to preview his image 🙁 23:37 – Starts over again. And get’s it after attempting to upload both images at the same time. 24:55 – He added a description to both images from the “upload” screen, and immediately clicked the “Create a new gallery” button – his second description did not save. 25:25 – Again forgot to click publish, before trying to preview, but quickly recognized his error, and was able to salvage it by clicking the back button. **Summary** * Some uncertainty as to whether he should click “Create a new gallery” or “Batch insert” * Some uncertainty after he clicked “Batch insert”, as to what he should do next. * Tried half a dozen times to preview his post (by clicking the “View my site” link in the welcome area) before clicking “Publish” (in QuickPress). Can we add a “Are you sure you want to leave this page” warning? * He didn’t realize that he could upload multiple images. Is there something we could add (description, or illustration) indicating that this can be done? * When he wanted to upload multiple images, he did so one at a time, and got stuck after adding the first one (not being able to go back and add another). * Adding a description, and then immediately clicking “Create a new gallery” results in the description not being saved. * There were enough things that popped up in this one, that I’m going to run another user through this evening. ### Share this: * [ Threads ](https://make.wordpress.org/design/2012/11/12/this-morning-i-ran-another-user-through-the/?share=threads) * [ Mastodon ](https://make.wordpress.org/design/2012/11/12/this-morning-i-ran-another-user-through-the/?share=mastodon) * [ Bluesky ](https://make.wordpress.org/design/2012/11/12/this-morning-i-ran-another-user-through-the/?share=bluesky) * [ Facebook ](https://make.wordpress.org/design/2012/11/12/this-morning-i-ran-another-user-through-the/?share=facebook) * [ X ](https://make.wordpress.org/design/2012/11/12/this-morning-i-ran-another-user-through-the/?share=x) * [ Reddit ](https://make.wordpress.org/design/2012/11/12/this-morning-i-ran-another-user-through-the/?share=reddit) * [ Email ](https://make.wordpress.org/design/2012/11/12/this-morning-i-ran-another-user-through-the/?subject=%5BShared%20Post%5D%20This%20morning%20I%20ran%20another%20user%20through%20the...&body=https%3A%2F%2Fmake.wordpress.org%2Fdesign%2F2012%2F11%2F12%2Fthis-morning-i-ran-another-user-through-the%2F&share=email) 1. ![](https://secure.gravatar.com/avatar/1a7df76f4f6519a5618c32428b277a5c7a89798394965b67e50528ca57c1b5a8? s=32&d=mm&r=g) 2. [Andrew Nacin](https://profiles.wordpress.org/nacin/) 12:23 am _on_ November 13, 2012 3. I know you’ve found it tempting, but we need to stop factoring QuickPress into the testing equation. It introduces far too many variables and results in us testing the wrong thing — we care about the main post editor, not the rarely used, sub- optimal workflow. And, we already know it’s a far-from-perfect feature, so feedback on it isn’t too helpful. Can you hide it via Screen Options on your testing install so users don’t accidentally discover it? 4. * ![](https://secure.gravatar.com/avatar/df4e84176d328d48e01ba995e523b1f219143d215f68c9f323e2b2bb78062720? s=32&d=mm&r=g) * [lessbloat](https://profiles.wordpress.org/lessbloat/) 1:19 am _on_ November 13, 2012 * Sure thing. I’ll start a new test in the morning. 5. ![](https://secure.gravatar.com/avatar/813f34a1a74baa1628c9876cb3e385bec2e3df5772b724aa97b7cc87bace6607? s=32&d=mm&r=g) 6. [Michael Adams (mdawaffe)](https://profiles.wordpress.org/mdawaffe/) 7:11 am _on_ November 13, 2012 7. I also got very confused about how to insert photos (using the main post editor). 8. [http://cl.ly/image/0q1S1V0k1i1O/Insert%20Multiple%20Images%20-%20Now%20What.png](http://cl.ly/image/0q1S1V0k1i1O/Insert%20Multiple%20Images%20-%20Now%20What.png) 9. * Gallery v. Batch? * No primary action? 10. Thoughts: 11. * Collapse “Create new Gallery” and “Batch Insert” into one (primary) button:“ Next →”. Right now, I see largely the same UIUI UI is an acronym for User Interface- the layout of the page the user interacts with. Think ‘how are they doing that’ and less about what they are doing. no matter which of the two current buttons I click. * On that “Next” screen, do one of: a. Two buttons: “Insert as Gallery”, “Insert as Individual Images” one of which( Gallery?) would be primary b. One button: “Insert” and have a checkbox (or radios?) in the Gallery Settings for “Insert as Individual Images”. Comments are closed. # Post navigation [← Ran another user through to specifically test @mattwiebe’s…](https://make.wordpress.org/design/2012/11/06/ran-another-user-through-to-specifically-test-mattwiebes/) [I put another new user through the media… →](https://make.wordpress.org/design/2012/11/13/i-put-another-new-user-through-the-media/)