In reviewing the first 6 user tests, one thing really stands out to me (it’s a glaring problem in each of the tests). Can you guess what it is?

It might not be what you’d expect…

Itโ€™s actually the effort required to simply locate whatever section youโ€™re trying to find (to get stuff done) – ask a new user to do ANYTHING, and they have to hunt and peck around the admin UI for 2 minutes before they can even get started (and they have to do this for every single task!). Over 60% of the users time was spent just trying to find the area they needed to get to. That sucks!

In my mind, this is a massive problem. Iโ€™d say hands down, itโ€™s our biggest usability stumbling block at the moment, and I’d like to see if we can figure out a way to fix it…