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lessbloat 9:39 pm on July 10, 2012
Tags: discovery-cycle-2 ( 3 ), user-testing ( 19 )

Round 3 of the WP as a…

Round 3 of the “WP as a CMS” cycle is ready for your viewing enjoyment. 🙂 Previous user tests for this discovery cycle can be found here and here.

This one’s audio is a bit fuzzy at times. I changed up a few of the tasks to be a bit more clear on what I was wanting this guy to do. Have a look, and please highlight anything you spot (that could be fixed) in the comments.

Experiencing technical difficulties with the video – Sorry – I’ll get it posted as soon as I get that sorted…

#discovery-cycle-2, #user-testing

lessbloat 11:42 pm on July 10, 2012
Sorry, for whatever reason I can’t get the video to stream from anywhere… 🙁

Here’s the file: http://wpusertesting.com/videos/CMS-user-3.mp4

Here are my notes:
- 1:41 – He was confused as to where to find the “Front page display” setting
- 3:00 – He found it and made the change – “Obviously what I had to do what go to ‘reading’, that made no sense at all to me”
- 3:33 – “It’s a nice looking page – I’l admit, I like it – It’s just confusing getting to that point”
- 4:00 – He was asked to disable comments on his site. First he went to “Edit Page”, and didn’t see anything. Next he went to “Comments” (which seems to make logical sense).
- 5:38 – He couldn’t find his way back to settings, so he logged out, and logged back in – “This is the only way I can think to go back to settings”
- 6:03 – Finally found settings menu in left nav
- 6:10 – He browsed through each setting one by one on the “general settings” page
- 6:16 – Clicked “discussion” link in main left nav
- 6:54 – He assumed that his change to setting was changed without having to hit the “Save Changes” button (which granted I didn’t specifically instruct him to do, and is below the fold).
- 7:08 – Had no idea where he might find the widgets – “Tools maybe… plugins… Media…) – just hunted and pecked through the left nav
- 8:50 – Found widgets (by clicking on a link in the “Right Now” section of the dashboard ;-)) – but is having trouble figuring out how to expand the widgets in the right side “Main SidebarSidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a horizontal rectangle below or above the content area, footer, header, or any where in the theme.” section.
- 9:42 – As he’s deleting the widgets one by one – “It seems like there should be a global way to delete all of these at the same time”
- 12:00 – He went back to settings when I asked him to remove the headerHeader The header of your site is typically the first thing people will experience. The masthead or header art located across the top of your page is part of the look and feel of your website. It can influence a visitor’s opinion about your content and you/ your organization’s brand. It may also look different on different screen sizes. image
Observations
- More and more, I’m seeing these users think their settings are saved without actually hitting the save button. Should we test putting a save button at the top of the page as well?
- Users need a home-base – a place they can go when they aren’t finding what they are looking for, and count on being able to find it.
- When widgets have been dragged to a sidebar, the only way to see the widgetWidget A WordPress Widget is a small block that performs a specific function. You can add these widgets in sidebars also known as widget-ready areas on your web page. WordPress widgets were originally created to provide a simple and easy-to-use way of giving design and structure control of the WordPress theme to the user. details is to click the tiny arrow on the right side of the widget (You should probably be able to expand the widget by clicking anywhere)

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