Heads up! Today weโre changing the PayPal account thatโs connected to CampTix from the account owned by the WordPress Foundation The WordPress Foundation is a charitable organization founded by Matt Mullenweg to further the mission of the WordPress open source project: to democratize publishing through Open Source, GPL software. Find more on wordpressfoundation.org. to an account owned by the Foundationโs subsidiary, WordPress Community Support WordPress Community Support PBC is a Public Benefit Corporation, created specifically to be the financial and legal support for WordCamps, WordPress Meetup groups, and any additional โofficialโ events organized within the WordPress Community Events program., PBC.
Since we have already talked to PayPal about making this switch, they know to expect high volume on this new account, and we donโt anticipate any issues with payment processing for WordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what theyโve learned throughout the year and share the joy. Learn more. tickets. If you notice issues with ticket purchasing, please notify us in wordpress.slack.com in the #meta-wordcamp channel, and weโll investigate.
This change will, unfortunately, break self-serve refunds for folks who have purchased tickets in the past 2 months. Weโre going to handle those refunds manually. This will be inconvenient, but we think the hassle is worth the benefit of creating a clean financial break with the Foundation for ticket revenue.
As of today, if you are contacted by an attendee requesting a refund for a ticket purchased between 1/1/2016 and 3/1/2016, please email support@wordcamp.org with the following info:
Purchaserโs name:
Purchaserโs email address:
PayPal Transaction ID for the ticket purchase:
Date of the ticket purchase:
Date of the event:
As long as the ticket purchase happened between between 1/1/2016 and 3/1/2016 and the refund request came in before the event, we will refund the ticket within a week of receiving the email to support@wordcamp.org. Weโll probably do refunds in batches on a weekly basis, Iโm guessing on Fridays. ๐
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