Standardized Tags for the Community SupportPress Queue

It’s time we standardized the tags we use to triage the SupportPress queue for WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. and meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. activities — especially since we’re going to have a lot more volunteers helping out soon!

This is my first pass at a list of standard tags that deputies can use to classify emails/inquiries that come in to SupportPress. Deputies/volunteers, please suggest additional tags and/or edits to these tags. I’m sure I’m missing at least one something! 😉

meetup application
WordCamp application
budget review request
site issue
payment request
swag request
general question
venue contract
sponsor question
speaker question
debrief
sensitive (for issues that require confidentiality)
all deputies’ names (in the case of an ongoing conversation between a community member and a certain deputy)

#deputies, #community-management, #volunteers

New Volunteers: Plan

Since we put out the call for more help (and more help with a time commitment, we have had a great response. We’re still responding to people (so if you volunteered but aren’t in this post, don’t worry you’re next!), but would like to start training new folks this week if possible. Here’s where we are at.

Donated by employers:

  • Aditya Kane will now be contributing 40 hours a month or about 10 hours per week as part of his regular job with rtCamp.
  • Jenny Wong will be contributing 8 hours per week courtesy of Human Made.
  • Andy Christian will now be contributing 5 hours per week from Automattic.
  • Drew Jaynes will contribute 2 hrs per week. He’s now contributed part-time to community work from 10up, but will be balancing docs and other stuff to start, so the 2 hours is dedicated to this team specifically.

Committing their personal time:

  • Birgit Pauli-Haack will contribute 2 hours per week.
  • Alexander Gounder will contribute 2 hours per week.
  • Rich Robinkoff will contribute 2-4 hours per week.
  • Peter Nemcok will contribute 2 hours per week.

The training/ramp-up plan:
1. Get everyone set up in supportpress and as authors on this blog.
2. Screencast a typical supportpress triage, and write up instructions on how to tag things, using predefined replies, etc. Have new volunteers review.
3. Instead of trying to span the entire world in time zones with more group training, pair up each new volunteer with an experienced deputy to have them shadow (via screenshare type hangout) for a bit, then reverse and have the deputy shadow them as they take a stab at supportpress triage.
4. Once comfortable with supportpress triage, follow same process with vetting organizer applications.
5. Once comfortable with vetting, train on additional tasks as appropriate (conducting organizer orientation hangouts, sending WC/meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. swag, helping with things like budget reviews, doing site reviews, approving organizers, etc.) depending on interests, greatest area of value, and greatest need.
6. Have the new volunteers (who by now should be fairly seasoned) start training the next crop of volunteers. 🙂

New volunteers listed above: we’ll be setting up your access this week and posting some basic instructions for you to look over, and then one of the current deputies will reach out to set up a time with you to get your training going (Deputies: we’ll go over what to cover before you start with them).

  • Drew Jaynes will be trained by Brandon Dove.
  • Rich Robinkoff will be trained by Kevin Cristiano.
  • Birgit Pauli-Haack will be trained by Andrea Middleton.
  • Alexander Gounder will be trained by Aditya Kane.
  • Andy Christian will be trained by Jen Mylo.
  • Jenny Wong will get a crash course in setting up meetups from Petya at WCEU, and then will be trained by Josepha Haden.
  • Peter Nemcok will be trained by Josepha after WCEU as well.

Also: Existing deputies have been supporting WC organizers and applications but not meetups, so Josepha and I will be training them all on getting people into the meetup program as well.

For people who were interested in volunteering (who commented on a recent post to that effect) but couldn’t make one of the two orientations, we’ll be setting up another round in a week or so. We still want you! 🙂 Just need to add people gradually so we don’t overburden the current deputies with training responsibilities. Thanks for your patience. 🙂

#deputies, #community-management, #volunteers

Designers for Community Stuff

I know, I know, so many posts. I would apologize, but come on, isn’t exciting to see a bunch of stuff starting to happen? 🙂

I should have added in the post about volunteers/paid volunteers that we desperately need design help as well. If you’re a designer who wants to get involved (working on design stuff for the team overall and/or helping local communities that don’t have a strong designer on their event team), let me know! Same deal, a little or a lot, every bit helps.

#community-management, #design, #volunteers

Speaking of new I’d like to build out…

Speaking of new, I’d like to build out a few more volunteer groups around/within this group:

  • a volunteer or group of volunteers who can help with WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. video follow-up; which is to say, someone who can help organizers remember to and prioritized posting video to WordPress.tv
  • a group of volunteers who would be willing to help/support @myroseapple with providing occasional post-production for WordCamp videos

I wonder if @myroseapple would be willing to head up coordination of the post-production group? and I wonder if anyone here is interested in doing the oh-so-gentle nagging job, or if I should recruit from the group of people who have already expressed interest in moderating/volunteering for wp.tv work.

Please share your thoughts! 🙂

#volunteers, #wordpress-tv