This quarter, @peiraisotta and I will be focusing on two things:
- Updating the new Supporter onboarding process to complement the role shifts.
- Improving the resources that allow Program Supporters to perform group orientations, vetting, and HelpScout cleanup.
Focus for this Quarter
Updating the Supporter onboarding will empower new Supporters to begin working on a task immediately with no blockers.
Improving the training information and resources will better equip Program Supporters to undertake these three tasks to start:
- Group orientations
- Vetting
- HelpScout cleanup
We’ll also reorganize the Supporters and Managers Handbook (formerly Deputy Community Program Supporters (formerly Deputies) are a team of people worldwide who review WordCamp and Meetup applications, interview lead organizers, and keep things moving at WordCamp Central. Find more about program supporters in our Program Supporter Handbook.) so information related to these three tasks is easier to find, and test some processes to maintain the consistency with which these tasks are being performed.
A New Approach to Flagship Coverage
Additionally, we will try out a new process for covering tasks during flagship events. We will be looking for at least four (4) Program Supporters to volunteer to manage vetting and HelpScout clean up during WCUS WordCamp US. The US flagship WordCamp event..
- Two (2) individuals to help with HelpScout clean up.
- Two (2) to manage vetting.
If you’re not attending WordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. US or the Community Summit and can take on these tasks during that time, please contact us — Cate or Isotta — directly.
Your Feedback is Always Vital
Finally, if you are a Program Supporter Community Program Supporters (formerly Deputies) are a team of people worldwide who review WordCamp and Meetup applications, interview lead organizers, and keep things moving at WordCamp Central. Find more about program supporters in our Program Supporter Handbook., please take this short survey. Your feedback is vital and provides a more complete view of who is currently contributing in this role and insight into what to focus on for the future. Please have your answers in by 4 August.
And as always, leave any thoughts, concerns, or questions in the comments below.
#community-team, #q3, #updates