Switching PayPal accounts for CampTix

Heads up! Today we’re changing the PayPal account that’s connected to CampTix from the account owned by the WordPress FoundationWordPress Foundation The WordPress Foundation is a charitable organization founded by Matt Mullenweg to further the mission of the WordPress open source project: to democratize publishing through Open Source, GPL software. Find more on wordpressfoundation.org. to an account owned by the Foundation’s subsidiary, WordPress Community SupportWordPress Community Support WordPress Community Support PBC is a Public Benefit Corporation, created specifically to be the financial and legal support for WordCamps, WordPress Meetup groups, and any additional “official” events organized within the WordPress Community Events program., PBC.

Since we have already talked to PayPal about making this switch, they know to expect high volume on this new account, and we don’t anticipate any issues with payment processing for WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. tickets. If you notice issues with ticket purchasing, please notify us in wordpress.slack.com in the #meta-wordcamp channel, and we’ll investigate.

This change will, unfortunately, break self-serve refunds for folks who have purchased tickets in the past 2 months. We’re going to handle those refunds manually. This will be inconvenient, but we think the hassle is worth the benefit of creating a clean financial break with the Foundation for ticket revenue.

As of today, if you are contacted by an attendee requesting a refund for a ticket purchased between 1/1/2016 and 3/1/2016, please email support@wordcamp.org with the following info:

Purchaser’s name:
Purchaser’s email address:
PayPal Transaction ID for the ticket purchase:
Date of the ticket purchase:
Date of the event:

As long as the ticket purchase happened between between 1/1/2016 and 3/1/2016 and the refund request came in before the event, we will refund the ticket within a week of receiving the email to support@wordcamp.org. We’ll probably do refunds in batches on a weekly basis, I’m guessing on Fridays. 🙂

Got a question? Ask in the comments!

#camptix, #paypal, #wordcamp, #wordcamps