Discussion: continuity of Community Office Hours

Office hours are usually quite quiet, people ask their questions when it’s convenient for them and deputies forgot to open or close those (regardless of the bot we have to remind us). There is almost always deputy to answer questions or if there isn’t, the question will be caught up later when some deputy sees it.

So, I’d like to question if community hours are really needed and propose their retirement. In exchange there are few things we could do to encourage people to ask questions freely.

During the last community team meetings, few good ideas were conducted from the discussion:

  • replace the office hours sidebarSidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a horizontal rectangle below or above the content area, footer, header, or any where in the theme. and welcome box text with something more general about #community-events channel and encouraging to ask questions at all times
  • having a random empathy bot that reminds #community-team that we should post something encouraging to #community-events if the channel has been quiet for some time

Some concerns were also raised:

  • some people are waiting for the office hours before asking their questions
  • we don’t want to loose a human touch so having a bot in #community-events opening/closing office hours, sending random reminder messages or auto-replying is not an option
  • we need to be very clear that people can ask their questions any time, but know that they may not get an immediate answer

Please share your thoughts about retiring office hours or ideas on how to evolve those! Comments will close 10.4., please leave your comment before that.

#discussion, #office-hours

A note about running Office Hours

We run multiple sessions of Office Hours every week at the times mentioned in the sidebarSidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a horizontal rectangle below or above the content area, footer, header, or any where in the theme. of this P2P2 P2 or O2 is the term people use to refer to the Make WordPress blog. It can be found at https://make.wordpress.org/.. Office Hours are dedicated times when Community Team deputies are available to answer any questions from the community. We do them in the #community-events channel on Slack and they are a valuable tool for connecting with and assisting community organisers all over the world.

The great thing about Office Hours is that any deputy can run them – you don’t need to be especially blessed or uniquely qualified (other than being a deputy who has gone through the deputy training of course). So…

If you are a deputy who is online at the time that Office Hours is scheduled to start, but no one else has started it yet, then please start it yourself.

All you need to do is announce in #community-events that you are starting Office Hours. You can also pingPing The act of sending a very small amount of data to an end point. Ping is used in computer science to illicit a response from a target server to test it’s connection. Ping is also a term used by Slack users to @ someone or send them a direct message (DM). Users might say something along the lines of “Ping me when the meeting starts.” in #community-team to see which other deputies are online to help you out. If you know you won’t be online to close the hour-long session, then just ask another deputy to do that for you.

Note that, while Office Hours is a time for community organisers to ask questions, you don’t have to personally know all the answers. It’s up to all deputies to answer as they can, but if you don’t know a specific answer then you are totally welcome to say that you’ll find out and follow up with the individual when you can. You can also ping someone who is likely to know the answer and they will respond when they are able to do so.

A huge thanks to all deputies who take part in Office Hours already! Even if no one asks any questions in some of the sessions, never under-estimate the value of this time for the community and how much of an impact you’re having by being involved in it.

#deputies #office-hours

WordPress.tv – Moderator issues thread for week 39

Moderators, if you have any questions or issues with the videos your are moderating, feel free to leave a comment here in this thread, or drop in on IRC (#wordpress-getinvolved on Freenode) tomorrow from UTC 15:00 – 17:00 for our Moderator office hours. Thanks!

Convert to your time zone

#issues-thread, #office-hours, #wordpress-tv

WordPress.tv – Moderator issues thread for week 38

Another busy week of WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. videos coming into the queue at WordPress.tv, and those videos NEED YOU, so if you have a question about any of the videos you are moderating, please drop a line here in the comments.

Office hours tomorrow

Aside from comments on this thread, if you want to talk shop or have question that is better for chat, please drop in on IRC (#wordpress-getinvolved on Freenode) tomorrow from UTC 15:00 – 17:00.

Convert to your time zone

#issues-thread, #office-hours, #wordpress-tv

WordPress.tv – Moderator issues thread for week 37

Howdy WPTV Mods!

WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. season is in full tilt, and the queue is ready for your modding pleasure, so if you have a question about any of the videos you are approving, please say so here in the comments.

Office hours tomorrow

Aside from comments on this thread, if you want to talk shop or have question that is better for chat, please drop in on IRC (#wordpress-getinvolved on Freenode) tomorrow from UTC 15:00 – 17:00.

Convert to your time zone

#issues-thread, #office-hours, #wordpress-tv

WordPress.tv – Moderator issues thread for week 35

Howdy WPTV Mods, and welcome to another week of awesome videos!

Need a second opinion, having an issue with a video you are modding, or have something you want to discuss about wordpress.tv? Please say so here in the comments.

Office hours this Wednesday

We have our weekly office hours this Wednesday on IRC (#wordpress-getinvolved on Freenode) from UTC 15:00 – 17:00. Feel free to stop by with any of your questions!

Convert to your time zone

#office-hours, #wordpress-tv

WordPress.tv – Moderator issues thread for week 34

Howdy WPTV Mods, and welcome to another week of awesome videos!

Need a second opinion, having an issue with a video you are modding, or have something you want to discuss about wordpress.tv? Please say so here in the comments.

Office hours this Wednesday

We have our weekly office hours this Wednesday on IRC (#wordpress-getinvolved on Freenode) from UTC 15:00 – 17:00. Feel free to stop by with any of your questions!

Convert to your time zone.

Approving Subtitles

You may notice that there are more subtitles being submtted for approval on WPTV, and will be in need of moderation. If you see one, please grab it and moderate by following the steps here:

#issues-thread, #office-hours, #wordpress-tv

WordPress.tv Moderator Office Hours

Are you a wordpress.tv moderator looking to get help with the videos you are working on? Maybe interested in becoming a mod and want to know a little about what we do? If so feel free to stop by for our weekly office hours in IRC (Freenode) at #wordpress-getinvolved on Wednesdays from 14:00-20:00 GMT

#office-hours, #wordpress-tv

Office Hours: Stop by tomorrow if you have the time!

Howdy ModSquad, given how many new mods we have now, plus all the new things we are working on, I thought it’d be a good idea to have some office hours on IRC if you have any have any questions, need feedback, or want to talk shop. 🙂

Details: #wordpress-getinvolved in IRC (Freenode) Friday at 9:00 Pacific or 18:00 if you are in Germany.

What are office hours?

This is not exactly the same as our moderator hangouts, so there is no agenda, and it’s optional for you to stop by. But I will be around in IRC and if you feel like stopping by and saying hi, it’d be great to see you. 🙂

#irc, #office-hours, #wordpress-tv

Slight programming change for US-based mods

Are you a moderator and living in the United States? Did you just have to change your clocks ahead one hour for Daylight Saving Time? Well then you will want to be aware of the fact that we will be meeting one hour later in IRC for our office hours.

Here’s when we meet: http://www.timeanddate.com/worldclock/fixedtime.html?msg=%23wordcamp+Office+Hours&iso=20150313T16&p1=1440&ah=2

Also, we are removing one hour from the end of the meeting as well, because 3 hours is just too long for me. We will now go from 16:00-18:00 UTC (used to be 16:00-19:00) so please adjust your watches! 🙂

EDIT: WidgetWidget A WordPress Widget is a small block that performs a specific function. You can add these widgets in sidebars also known as widget-ready areas on your web page. WordPress widgets were originally created to provide a simple and easy-to-use way of giving design and structure control of the WordPress theme to the user. at the right is updated to reflect the new hours.

#office-hours, #wordpress-tv