Community Team Engagement Program Supporter Survey 2023

In the past months, we’ve asked to the Program Supporters and Managers of the Global Community TeamGlobal Community Team A group of community organizers and contributors who collaborate on local events about WordPress — monthly WordPress meetups and/or annual conferences called WordCamps. how they feel about their contribution to the team. By raising awareness among the team about the challenges that we are currently facing, we hoped to identify possible solutions to increase satisfaction, engagement and contribution.

Goal of the Analysis

Identify recurrent challenges that prevent Program Supporters and Managers from proactively performing team’s tasks to empower contributors and improve team members’ experience.

The Process

  • The survey was directed only to the Program Supporters and Managers
  • The questions focused on the most recurrent tasks performed by the Community Team: HelpScout triage, event application vetting, and event orientation
  • We received 30 responses
  • We asked ourselves close and open-ended questions
  • @peiraisotta collected and analyzed the responses
  • To analyze the open-ended questions, I experimented using Chat GPT first to find most recurrent trends, and then double checking myself

The findings

  • Time availability is the biggest challenge
  • A poor onboarding experience translates into lack of confidence and challenges to proactive contribution
  • Most of the team would benefit from working in smaller task-oriented groups
  • Many team members want to improve their leadership and project management skills

Possible Solutions

  • Define a more structured and complete onboarding process
  • → Create working groups/task-oriented teams with veteran and new supporters
  • → Implement a clear task assignment & tracking system
  • → Increase the number of internal trainings & create new learning opportunities

Next Steps

  • I asked the Program ManagerProgram Manager Program Managers (formerly Super Deputies) are Program Supporters who can perform extra tasks on like creating new sites and publishing WordCamps to the schedule. to have a sync meeting before mid-October, so we can discuss and decide together actions and improvements to propose to the team for 2024.


We’d love to give everyone the chance to go through the presentation whenever they prefer, so here below you can find a 5 minute video to follow along.

Community Team Engagement Program SupporterProgram Supporter Community Program Supporters (formerly Deputies) are a team of people worldwide who review WordCamp and Meetup applications, interview lead organizers, and keep things moving at WordCamp Central. Find more about program supporters in our Program Supporter Handbook. Survey 2023 – Video Presentation

If the video presentation doesn’t suit you, below is the pdf file:

The Google Slide format is available and downloadable at this link.

Please feel free to share any feedback or thoughts related to this analysis in the comments to this post. I want to thank the whole Community Team and each one of its contributors for the passion and caring of their contributions: this has a huge and positive impact on our community.

A special thank you to @mysweetcate for her patience and support while I was working on this analysis.

#community-engagement, #survey

World Wide Web Day is Coming and WP Briefing Wants You!

World Wide Web Day is August 1, 2022. For those who don’t know, this is a global celebration dedicated to web browsing and the inventor behind it, Tim Berners-Lee.

The world wide web revolutionized connection and information sharing, making the world smaller and larger simultaneously. The WordPress mission and community also make the world smaller and larger at the same time!

Because of this, the team at the WP Briefing is seeking to observe WWW Day 2022 with a dedicated podcast episode featuring voices from contributors around the world sharing their experiences with the WordPress community.

To do so they are holding an open call for contribution or nomination!

The WP Briefing podcast is looking for 6-8 contributors of

  • diverse backgrounds
  • experiences with WordPress
  • geographies

to participate in a brief interview via Zoom, Squadcast, or similar web-based platform on their experiences with WordPress.

The interviews will use audio only (not video) and will be featured on the podcast. The theme will be Celebrating World Wide Web Day– WordPress Around the World. What impact has WordPress had in your world? Interviews will take place between July 21-26 (excluding weekend days) and will last 15-30 minutes.

Haven’t heard of the WP Briefing podcast?

This podcast is your chance to explore WordPress with Josepha Haden Chomphosy, the project’s executive director, and guests. Learn about where WordPress is going, how we plan to get there, and how you can get involved. Join today and help democratize publishing!

If you’d like to participate or nominate a contributor for participation, reply to this GitHub card or via SlackSlack Slack is a Collaborative Group Chat Platform The WordPress community has its own Slack Channel at DM (@Santana.Inniss) on the Making WordPress Slack.

The call for contributions will CLOSE on July 15, 2022 by end of day UTC+1. Selections will be made July 18-19.

Initial article by @santanainniss. Edited and formatted by @mysweetcate

#community-engagement, #podcast, #wp-briefing