In the past months, we’ve asked to the Program Supporters and Managers of the Global Community TeamGlobal Community Team A group of community organizers and contributors who collaborate on local events about WordPress — monthly WordPress meetups and/or annual conferences called WordCamps. how they feel about their contribution to the team. By raising awareness among the team about the challenges that we are currently facing, we hoped to identify possible solutions to increase satisfaction, engagement and contribution.

Goal of the Analysis

Identify recurrent challenges that prevent Program Supporters and Managers from proactively performing team’s tasks to empower contributors and improve team members’ experience.

The Process

• The survey was directed only to the Program Supporters and Managers
• The questions focused on the most recurrent tasks performed by the Community Team: HelpScout triage, event application vetting, and event orientation
• We received 30 responses
• We asked ourselves close and open-ended questions
• @peiraisotta collected and analyzed the responses
• To analyze the open-ended questions, I experimented using Chat GPT first to find most recurrent trends, and then double checking myself

The findings

• Time availability is the biggest challenge
• A poor onboarding experience translates into lack of confidence and challenges to proactive contribution
• Most of the team would benefit from working in smaller task-oriented groups
• Many team members want to improve their leadership and project management skills

Possible Solutions

• → Define a more structured and complete onboarding process
• → Create working groups/task-oriented teams with veteran and new supporters
• → Implement a clear task assignment & tracking system
• → Increase the number of internal trainings & create new learning opportunities

Next Steps

• I asked the Program ManagerProgram Manager Program Managers (formerly Super Deputies) are Program Supporters who can perform extra tasks on WordCamp.org like creating new sites and publishing WordCamps to the schedule. to have a sync meeting before mid-October, so we can discuss and decide together actions and improvements to propose to the team for 2024.

Presentation

We’d love to give everyone the chance to go through the presentation whenever they prefer, so here below you can find a 5 minute video to follow along.

If the video presentation doesn’t suit you, below is the pdf file:

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The Google Slide format is available and downloadable at this link.

Please feel free to share any feedback or thoughts related to this analysis in the comments to this post. I want to thank the whole Community Team and each one of its contributors for the passion and caring of their contributions: this has a huge and positive impact on our community.

A special thank you to @mysweetcate for her patience and support while I was working on this analysis.

#community-engagement, #survey