Title: Sponsor Onboarding Author: Celi Garoe Published: July 27, 2026 Last modified: August 3, 2026 --- # Sponsor Onboarding ## In this article * [STEP 1 – When they submit the form:](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#step-1-when-they-submit-the-form) - [OPTION 1.1 + 1.2](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-1-1-1-2) - [OPTION 2](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-2) - [OPTION 3.1 + 3.2](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-3-1-3-2) - [OPTION 4](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-4) - [OPTION 5](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-5) * [STEP 2 – Follow up](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#step-2-follow-up) - [Option 1.1, 1.2 & 2](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-1-1-1-2-2) - [Option 3 & 4: Include tools or services](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-3-4-include-tools-or-services) - [Option 5: Other](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-5-other) - [For all options](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#for-all-options) [↑ Back to top](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#wp--skip-link--target) ## 󠀁[STEP 1 – When they submit the form:](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#step-1-when-they-submit-the-form)󠁿 ### 󠀁[OPTION 1.1 + 1.2](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-1-1-1-2)󠁿 When they select the options: **1.1 ‘Sponsor a mentorEvent Supporter Event Supporter (formerly Mentor) is someone who has already organised a WordCamp and has time to meet with their assigned mentee every 2 weeks, they talk over where they should be in their timeline, help them to identify their issues, and also identify solutions for their issues. or multiple mentorsEvent Supporter Event Supporter (formerly Mentor) is someone who has already organised a WordCamp and has time to meet with their assigned mentee every 2 weeks, they talk over where they should be in their timeline, help them to identify their issues, and also identify solutions for their issues.’ + Internal** or **1.2 ‘Sponsor a mentor or multiple mentors’ + external + we have already decide our candidate** Then automations [“Sponsors 1.1 – Only mentor internal”](https://airtable.com/appIzQKfwTn5dyPVp/wfldwV0aAb5MrCtVC/wtrnhNPeLY1HHUocO) or [“Sponsors 1.2 – Only mentor external decided”](https://airtable.com/appIzQKfwTn5dyPVp/wflzOgDSDw2ZPIbiG) sends them email (without copy to education@wordpressfoundation.org): — Subject: Thank you for sponsoring mentors for WordPress Credits program Body:Hi! Thank you very much for your generous support and for choosing to sponsor one or more mentors in the WordPress Credits Program. We truly appreciate your commitment to empowering the next generation of WordPress contributors. To move forward, please ask your sponsored mentor(s) to complete our [Call for Mentors Form](https://make.wordpress.org/community/handbook/education/credits/about-wordpress-credits/call-for-mentors/) as soon as possible so we can begin their onboarding process. For convenience, here’s the [direct link to the form](https://airtable.com/appIzQKfwTn5dyPVp/shrFUiCzMP8zwrouL) as well. When filling out the form, we kindly ask that they indicate your company’s name as their sponsor, so we can correctly link their application. Once the form has been submitted, mentors will receive a confirmation email followed by additional instructions within a few days. Their next step will be to complete a short, easy Mentor Course designed to help them get familiar with the program and its processes. If you have any questions or need assistance at any stage, please don’t hesitate to reach out. Thanks again for your support of the WordPress Credits Program. We’re excited to welcome your mentors onboard! Warm regards, The WordPress Credits Team — ### 󠀁[OPTION 2](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-2)󠁿 When they select the option: **2. ‘Sponsor a mentor or multiple mentors’ + external + no, we are opened to suggestions** The automation [“Sponsors 2 – Only mentor external open”](https://airtable.com/appIzQKfwTn5dyPVp/wflf58WhraOgLx5Qq) sends them this email (with copy to education@wordpressfoundation.org): — Subject: Thank you for sponsoring mentors for WordPress Credits program Body: Hi! Thank you very much for your generous support and for choosing to sponsor one or more mentors in the WordPress Credits Program. We truly appreciate your commitment to empowering the next generation of WordPress contributors. Since you mentioned you’re open to suggestions for external mentors, please review our current pool of mentors in need of sponsorship in [this list](https://airtable.com/appIzQKfwTn5dyPVp/shry3JI1xswUre52g). Once you have identified a mentor or mentors you are interested in sponsoring and reached an agreement with them, please ask them to contact us and let us know about the sponsorship. If you have any questions, please don’t hesitate to reach out. Thanks again for your support of the WordPress Credits Program. We’re excited to collaborate with you! Warm regards, The WordPress Credits Team — ### 󠀁[OPTION 3.1 + 3.2](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-3-1-3-2)󠁿 When they select the options: **3.1 ‘ Sponsor mentors + tools or services’ + Internal** or **3.2 ‘ Sponsor mentors + tools or services’ + external + we have already decide our candidate** The automations [“Sponsors 3.1 – Tool + mentor internal”](https://airtable.com/appIzQKfwTn5dyPVp/wfle3tVmru9Ygex2Y) or [“Sponsors 3.2 – Tools + mentor external decided”](https://airtable.com/appIzQKfwTn5dyPVp/wflmgPQVAQN2Frocc) send them this email (with copy to education@wordpressfoundation.org): — Subject: Thank you for sponsoring mentors and tools for WordPress Credits program Body:Hi! Thank you very much for your generous support and for choosing to sponsor one or more mentors in the WordPress Credits Program. We truly appreciate your commitment to empowering the next generation of WordPress contributors, and for also offering tools or services to support the program. To move forward, please ask your sponsored mentor(s) to complete our [Call for Mentors Form](https://make.wordpress.org/community/handbook/education/credits/about-wordpress-credits/call-for-mentors/) as soon as possible so we can begin their onboarding process. For convenience, here’s the [direct link to the form](https://airtable.com/appIzQKfwTn5dyPVp/shrFUiCzMP8zwrouL) as well. When filling out the form, we kindly ask that they indicate your company’s name as their sponsor, so we can correctly link their application. Once the form has been submitted, mentors will receive a confirmation email followed by additional instructions within a few days. Their next step will be to complete a short, easy Mentor Course designed to help them get familiar with the program and its processes. We’ve also noted your offer of tools or services for students and will review it shortly. Once your sponsored mentors are onboard and active, we’ll provide students with access to your offer throughout the program course. If you have any questions or need assistance at any stage, please don’t hesitate to reach out. Thanks again for your generous support of the WordPress Credits Program. We’re excited to welcome your mentors and explore how your additional contributions can enhance the experience for our students! Warm regards, The WordPress Credits Team — ### 󠀁[OPTION 4](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-4)󠁿 When they select the option: **4 ‘ Sponsor mentors + tools or services’ + external + no, we are opened to suggestions** The automation [“Sponsors 4 – Tool + mentor external open”](https://airtable.com/appIzQKfwTn5dyPVp/wflbUmVt2dOMV5S8t) sends them this email (with copy to education@wordpressfoundation.org): — Subject: Thank you for sponsoring mentors and tools for the WordPress Credits Program Body:Hi! Thank you very much for your generous support and for choosing to sponsor one or more mentors in the WordPress Credits Program. We truly appreciate your commitment to empowering the next generation of WordPress contributors, and for also offering tools or services to support the program. Since you mentioned you’re open to suggestions for external mentors, please review our current pool of mentors in need of sponsorship in [this list](https://airtable.com/appIzQKfwTn5dyPVp/shry3JI1xswUre52g). Once you have identified a mentor or mentors you are interested in sponsoring and reached an agreement with them, please ask them to contact us and let us know about the sponsorship. We’ve also noted your offer of tools or services for students and will review it shortly. Once your sponsored mentors are onboard and active, we’ll provide students with access to your offer throughout the program course. If you have any questions or would like to share any preferences about the mentor’s profile, please don’t hesitate to reach out. Thanks again for your generous support of the WordPress Credits Program. We’re excited to collaborate with you and explore how your additional contributions can enhance the experience for our students! Warm regards, The WordPress Credits Team — ### 󠀁[OPTION 5](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-5)󠁿 When they select the option: **5 ‘Other’** The automation [“Sponsors 5 – Other”](https://airtable.com/appIzQKfwTn5dyPVp/wflkUcuOvmtjg55Gu) sends them this email (with copy to education@wordpressfoundation.org): — Subject: Thank you for your sponsorship proposal for the WordPress Credits Program Body:Hi! Thank you very much for reaching out and for your interest in supporting the WordPress Credits Program. We truly appreciate your willingness to contribute and share new ideas to help empower the next generation of WordPress contributors. We’ve received your sponsorship proposal and will review it carefully to understand how it could best fit within the program. Our team will contact you soon to discuss the details and explore the next steps together. If you have any additional information or materials you’d like to share in the meantime, please feel free to reply to this email. Thanks again for your support and for helping strengthen the WordPress community through the WordPress Credits Program. Warm regards, The WordPress Credits Team — ## 󠀁[STEP 2 – Follow up](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#step-2-follow-up)󠁿 ### 󠀁[Option 1.1, 1.2 & 2](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-1-1-1-2-2)󠁿 They don’t need email follow up. ### 󠀁[Option 3 & 4: Include tools or services](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-3-4-include-tools-or-services)󠁿 * Check that the offer is legit: * It is **useful** for our students * It is a **free** service to students that otherwise would be paid. * In case of doubts, check with the admin team or just inform them if the decision is clear. If it is legit, reply to them with the positive answer and update the following ** only after the mentors has become active**: * The offer description table of the last lesson of the onboarding module ([create your website](https://learn.wordpress.org/lesson/create-your-personal-website/)). * The offer description table of the [course main page](https://learn.wordpress.org/course/wordpress-credits/) and [handbook main page](https://make.wordpress.org/community/handbook/education/credits/). * The logo in the sponsors area of the [course main page](https://learn.wordpress.org/course/wordpress-credits/), [handbook main page](https://make.wordpress.org/community/handbook/education/credits/), and the [official website](https://wordpress.org/education/credits/) (for now this should be asked to Isotta Peira, Francesco Di Candia, Maciej Pilarski or Celi Garoe). If it is not legit, reply explaining the negative answer regarding the tools, giving them the chance to improve their offer if they wish and follow their reply back. The first time you reply to these options, please save the reply as a template for future use in Helpscout. ### 󠀁[Option 5: Other](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#option-5-other)󠁿 * Inform the admin team * Reply accordingly after the decision is taken. The first time you reply to this option, please save the reply as a template for future use in Helpscout. ### 󠀁[For all options](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/sponsor-onboarding/?output_format=md#for-all-options)󠁿 * Once every month (or more), check the sponsorship of active Mentors in [this table](https://airtable.com/appIzQKfwTn5dyPVp/tblJmEYgBWYxVuzUw/viwm4YxC7PNUSOXOc?blocks=hide) and add their logo to the sponsors area of the [course main page](https://learn.wordpress.org/course/wordpress-credits/), [handbook main page](https://make.wordpress.org/community/handbook/education/credits/), and [the official website](https://wordpress.org/education/credits/) (for now this should be asked to Isotta Peira every Thursday or sooner in the week). * If a sponsored mentor is not active anymore and their logo is still present ( without other mentors being sponsorship by the same company), please remove the logo from the sponsors area of the [course main page](https://learn.wordpress.org/course/wordpress-credits/), [handbook main page](https://make.wordpress.org/community/handbook/education/credits/), and the [official website](https://wordpress.org/education/credits/) (for now this should be asked to Isotta Peira, Francesco Di Candia, Maciej Pilarski or Celi Garoe). First published July 27, 2026 Last updated August 3, 2026 [ Previous: Sponsor Management](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/sponsors/) [ Next: Students Management](https://make.wordpress.org/community/handbook/education/credits/program-manager-guide/students-management/)