Getting Help

Speaking of help, we all need it from time to time. The Community Team encourages questions and hopes that you will embrace them from the community members as well. As a team, we run into many unique challenges and cultural situations that require discussion, and are excited to learn alongside you.

There are four primary ways that you can get help.

The Handbooks are our primary source of helpful information. They’re currently being updated to make them even more useful. Try looking for the answers you need there. If you don’t find the answer you need and it’s something you think should be there, let us know. We can work with you to get it updated.

The Making Community Slack Channel can be a quick path to an answer. The team is global, which means someone is generally available to help out. Asking questions in public helps us all to learn and grow, as well as see what questions are being asked.

If the first two resources don’t have the answers you need or if the topic is more sensitive, email Those managing the email box will get back to you as soon as possible.

Private Conversations should be used sparingly. There are times when they are exactly the right thing to do, but please try to prioritize public conversations as much as possible. A good practice if you think the situation might be best served with a private conversation is to start privately and then see what can be continued publicly. This can help protect sensitive information while also contributing to our goal of transparency.

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