As part of the 2025 commitments we shared in this post, we’re taking a closer look at how we support the people who support our events and our team.
Over the next few weeks, a group of Community Team members will be reaching out individually to everyone listed as an active Event Supporter or Program Supporter. The goal is to better understand everyone’s current level of involvement and make sure we’re all set up for success.
Some of our supporters are highly active on Slack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. or mentoring events, while others may be on a break, have shifted focus, or might not be sure how to get involved. This check-in process will help us:
- Confirm who is actively contributing and in what capacity
- Complete the offboarding for members who have stepped away recently, or identify inactive supporters and complete the offboarding process with them if needed
- Ensure everyone has the right access and permissions to do their tasks
- Identify blockers, interests, or areas for growth
We’ll start with a private message on Slack, and if there’s no reply within a week, we’ll follow up by email. In both cases, we’ll be sharing a short survey link to make it easier to collect and review everyone’s input in one place.
The survey includes a few simple questions:
- What tasks are you currently doing in the Community Team?
- How many hours are you able to contribute on average each week?
- Do you have availability to mentor Event Supporter (formerly Mentor) is someone who has already organised a WordCamp and has time to meet with their assigned mentee every 2 weeks, they talk over where they should be in their timeline, help them to identify their issues, and also identify solutions for their issues. events?
- Would you be interested in receiving training for different tasks or refreshers sessions for supporters?
- If yes, what topics would be most helpful for you?
We hope this process will give us a clearer picture of our strengths, help us improve how we collaborate, and make it easier to support each other moving forward.
If you’re a Supporter and want to proactively share your answers, ideas, or blockers, you’re welcome to complete the survey once it’s shared, or reach out directly in the #community-team Slack channel. We’re listening.
Thank you @adityakane @nukaga @_dorsvenabili and @harmonyromo for reviewing this post!
#community-management, #community-team
