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Updates to the Community Team Contributor Roles and Journey
Based on feedback, @devinmaeztri and I have updated and simplified the previous information into this one post. The goals of these changes are:
change the role names so they are more universally translatable
simplify the number of applications needed to contribute
simplify the overall contributor journey
clarify the tasks and expectations for the various contributor roles
create support for our mentorsEvent SupporterEvent Supporter (formerly Mentor) is someone who has already organised a WordCamp and has time to meet with their assigned mentee every 2 weeks, they talk over where they should be in their timeline, help them to identify their issues, and also identify solutions for their issues. so they can be more successful
create a Help Path to help the work flow more smoothly
specify the DeputyProgram SupporterCommunity Program Supporters (formerly Deputies) are a team of people worldwide who review WordCamp and Meetup applications, interview lead organizers, and keep things moving at WordCamp Central. Find more about program supporters in our Program Supporter Handbook./Community Admin tasks so their contribution is more evident and the necessary tasks are getting done
To accomplish these goals, we suggest the following changes.
Name Changes
WordCampWordCampWordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more.MentorEvent SupporterEvent Supporter (formerly Mentor) is someone who has already organised a WordCamp and has time to meet with their assigned mentee every 2 weeks, they talk over where they should be in their timeline, help them to identify their issues, and also identify solutions for their issues./DoActiondo_actiondo_action hackathons are community-organised events that are focussed on using WordPress to give deserving charitable organisations their own online presence. Learn more on doaction.org. Mentor/MeetupMeetupMeetup groups are locally-organized groups that get together for face-to-face events on a regular basis (commonly once a month). Learn more about Meetups in our Meetup Organizer Handbook. Mentor become Event Mentor. Community DeputyProgram SupporterCommunity Program Supporters (formerly Deputies) are a team of people worldwide who review WordCamp and Meetup applications, interview lead organizers, and keep things moving at WordCamp Central. Find more about program supporters in our Program Supporter Handbook. becomes Community Admin. Super DeputyProgram ManagerProgram Managers (formerly Super Deputies) are Program Supporters who can perform extra tasks on WordCamp.org like creating new sites and publishing WordCamps to the schedule. becomes Community Advisor.
Updated Role Descriptions
Community Team Member: participate in the Make/Community SlackSlackSlack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. channel or attend WordPress events Event Organizer: organize local events that promote WordPress and Open SourceOpen SourceOpen Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. Event Mentor: help guide and unstick event organizers Community Admin: support mentors and help with the technical side of event organizing Community Advisor: guide all other contributing roles with a particular focus on what’s best for our community now and in the future
Contributor Journey Visuals
This is the current contributor chart. The arrows show the various paths you can take to get from one role to another. As you can see, each area requires the contributor to submit an application to change roles.
The chart below is based on the recommended updates. It allows community team members who want to contribute beyond organizing events to submit one application and be filtered into the supporting role that fits them best or appeals to them most.
It also allows flexibility, so individuals who are ready can move directly into a Community Admin role without being required to first be a mentor.
How We Work
The Community Team is committed to working as publicly as possible for transparency and the education of all. Questions should be asked as publicly as the content allows so that we can learn and grow together. Delicate situations will be managed with caution and respect by more than two people so important information does not become lost while keeping the necessary people informed.
Demonstrate exemplary behavior that aligns with the WordPress community standards, it’s values, and both code of conducts, including no previous incidents or conflicts with the Community Team
Successfully finish the required training courses
Exhibit collaborative, community-minded communication skills
Be organized and reliable
Be able to meet with event organizers and other community members when necessary on Slack, Google Meet, and/or Zoom, your choice
Additional requirements specific to becoming a Community Admin
Consistently supports WordPress communities and organizers with strong understanding of the global program
Participates regularly in Community Team discussions and decision making
Successfully complete ALL organizer-related courses
3 references from event organizers or current Community Admins
Additional requirements specific to becoming a Community Advisor (in process)
Consistent participation beyond the basic requirements
Ability to be consistently available
3 references from fellow Community Admins or current Community Advisors
Tasks by Role
ROLE
TASKS
Event Mentors
Monthly – Check in with your event organizers – How’s the budget? – How’s the timeline? – Are they facing any blockers? – Do they have any issues within the organizing team? – Use the Help Path to answer questions for your event organizers – Attend each monthly Community Team meetings, async is fine – Report about your event’s progress in the monthly Community Team meeting – Report about your event’s progress on the monthly Make/Community Post
Yearly – Check in with your assigned meetup organizers – determine the meetupsMeetupMeetup groups are locally-organized groups that get together for face-to-face events on a regular basis (commonly once a month). Learn more about Meetups in our Meetup Organizer Handbook. status – by video, if possible – Assist in finding new meetup organizers as needed – Update the Meetup spreadsheet with the status of your meetups – Report Meetup updates to your Community Admin so Admins can maintain the event trackers
Note: WordCamps will only be mentored by lead organizers who have successfully led a WordCamp.
Community Admins
Monthly – Vet at least 1 event application – Give at least 1 event orientation – Keep the Event Trackers up-to-date based on mentor feedback – Triage HelpScoutAttend each monthly Community Team meetings, async is fine – Help fellow Admins in decision making in #community-Admin – Answer questions in #community-event and #community-team when possible – Update documentation as needed
Quarterly – Perform 1 Budget Review – Send 3 swag shipments – Triage HelpScout – Check in with your assigned Event mentors
Mentor events, as they choose and qualify. If mentoring an event remember to: – Report about the progress of events you are mentoring on the monthly Community Team meeting – Report about the progress of events you are mentoring on the monthly Make/Community Post
Community Advisors
As possible – Perform budget reviews – Perform the tasks of Community Admin and Event Mentors
Continually – Support Community Admin and Event Mentors – Discuss and advise on difficult topics and incidents that impact the community – Create precedent for the global community – Choose solutions that build a long-term, stable community – Final review of Incident Response issues, when needed