Announcement: Incident Response Training

One of the Community Team’s goals for 2021 included creation of an incident response training course. I am pleased to share that this training now has a first draft, which has been reviewed by @andreamiddleton, @hlashbrooke, @kcristiano, @sippis, @bph, @nao, and @adityakane, all deputiesDeputy Community Deputies are a team of people all over the world who review WordCamp and Meetup applications, interview lead organizers, and generally keep things moving at WordCamp Central. Find more about deputies in our Community Deputy Handbook. with experience taking reports and responding to incidents. Course assessments and exercises received an extra review from @arasae. Thank you all very much for getting this course to where it is today!

I’m personally very excited about this training. Historically, WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. organizers and deputies are asked to take incident reports if something happens at their events, and a handful of community deputiesDeputy Community Deputies are a team of people all over the world who review WordCamp and Meetup applications, interview lead organizers, and generally keep things moving at WordCamp Central. Find more about deputies in our Community Deputy Handbook. have actively worked on responding to incident reports in the past. Because of the confidentiality and nature of this work, it is often difficult and invisible. It hasn’t always been clear what to do when something happens, although a recent Tuesday Training on Codes of Conduct and Reporting does an excellent job of summarizing the work.  

With this training, the Community Team makes the complex process of taking and responding to incident reports more transparent in the WordPress space, and will be able to effectively train contributors in responding to reports. This training will eventually be available to everyone, and will be of particular interest to event organizers, team representatives, and anyone interested in making WordPress a safer community. At the moment, the course covers the following four modules: 

  1. Introduction to the Incident Response Team
  2. Overview of Process and Expectations of the Incident Response Team
  3. Taking Incident Reports
  4. Responding to Incident Reports

Call for Volunteers

The training is not yet ready for public release, but feedback is needed! At this time, I would like to invite volunteers to participate in a pre-release version of incident response training, to both learn the content and offer feedback and suggestions for improvement. 

If you are interested in participating, helpful background experience includes participation as a community team deputyDeputy Community Deputies are a team of people all over the world who review WordCamp and Meetup applications, interview lead organizers, and generally keep things moving at WordCamp Central. Find more about deputies in our Community Deputy Handbook. or mentorMentor Someone who has already organised a WordCamp and has time to meet with their assigned mentee every 2 weeks, they talk over where they should be in their timeline, help them to identify their issues, and also identify solutions for their issues., or as a WordCamp organizer. I welcome other Making WordPress team reps to participate, if this is of interest. 

Volunteers for this alpha release of the training will be asked to do the following:

  • Complete two surveys to assess before and after levels of knowledge/familiarity with incident response processes
  • Complete an estimated 6 hours of reading material and quizzes
  • Offer feedback to improve or clarify course content 

At the moment, the training is in Learn WordPress as a text only course, but the final version will include recorded content. In total, I am estimating that volunteers for this round will be asked for no more than 12 hours over the next month. 

To keep this round of feedback manageable, it may be necessary to cap how many volunteers participate, prioritizing those with relevant experience and availability. However, the final course will be made publicly available, and edits can always be made in the future. If you are interested in participating, or have any questions, please comment below by Monday, July 26, 2021. You can also reach out to me in the Making WordPress Slack (@angelasjin), or email at support@wordcamp.org.