Discussion: continuity of Community Office Hours

Office hours are usually quite quiet, people ask their questions when it’s convenient for them and deputies forgot to open or close those (regardless of the bot we have to remind us). There is almost always deputy to answer questions or if there isn’t, the question will be caught up later when some deputy sees it.

So, I’d like to question if community hours are really needed and propose their retirement. In exchange there are few things we could do to encourage people to ask questions freely.

During the last community team meetings, few good ideas were conducted from the discussion:

  • replace the office hours sidebarSidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a horizontal rectangle below or above the content area, footer, header, or any where in the theme. and welcome box text with something more general about #community-events channel and encouraging to ask questions at all times
  • having a random empathy bot that reminds #community-team that we should post something encouraging to #community-events if the channel has been quiet for some time

Some concerns were also raised:

  • some people are waiting for the office hours before asking their questions
  • we don’t want to loose a human touch so having a bot in #community-events opening/closing office hours, sending random reminder messages or auto-replying is not an option
  • we need to be very clear that people can ask their questions any time, but know that they may not get an immediate answer

Please share your thoughts about retiring office hours or ideas on how to evolve those! Comments will close 10.4., please leave your comment before that.

#discussion, #office-hours