Email is better than DM

This is just a quick note to say that, when you are needing to contact someone on the Community Team in order to sort out some details for your meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on will help you find options in your area./WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. (or for anything else that you don’t want to post about publicly in the #community-events channel) please don’t DM someone on the team unless you are happy to wait for a while for a response, or if you know the person is online and will definitely answer you.

A much better way to ask questions and find help is to email – that goes into the central inbox for the whole team, so there is more than one person who can answer you. Also, there is no easily searchable record of DM conversations, so no one else will be able to refer to the things you discussed (which is more important than you might think at the time).

I’m mentioning this now because I was away last week at the Community Summit and now that I’m back online I have DMs from 13 different people who have been waiting for almost a week for a response. If those questions were sent to, then they would have received answers already, instead of waiting until now 🙂