CampTix Sent Ticket & Receipt is confusing attendees

Hi all

I have a couple of observations about CampTix that I’d like to share with the team.

This is the first year we have used CampTix for WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Sydney and we have received quite a lot of queries from attendees asking 1) can we send them a proper invoice? and 2) where is my ticket?

1) There are no tax or currency on this receipt and the title of the email is “Your ticket to WordCamp Sydney 2016”. It’s not very intuitive that this is an invoice and not very helpful for claiming tax back as a business expense. It looks more like a payment notification. Perhaps the design could be tweaked to make it look more like an invoice.

There is also no way to regenerate this email if say the email gets intercepted by spam filters and the recipient never gets it. We tell them to login to their PayPal account and print the transaction but I’m sure it would be super easy to add a button to resend receipt/invoice.

2) where is my ticket?
The email’s title is “Your Ticket to WordCamp Sydney 2016”, however the body of the email looks more like a notification of purchase rather than a ticket.

We’ve had about 60 people saying that their ticket was not emailed, only to figure out that they didn’t realise that email was their ticket.

It could be due to the fact we’ve use eventbrite in the past which emails attendees something that looks like a conference ticket that they can print out and bring with them (name, event title, date, ticket type etc).

I’m sure the CampTix email could be designed better to make it look like an actual ticket.