Switching PayPal accounts for CampTix registration on March 1

Heads up! On March 1, we’re going to change the PayPal account that’s connected to CampTix from the account owned by the WordPress Foundation to an account owned by the Foundation’s subsidiary, WordPress Community Support, PBC.

Since we have already talked to PayPal about making this switch, they know to expect high volume on this new account, and we don’t anticipate any issues with payment processing for WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. tickets. If you notice issues with ticket purchasing, please notify us in wordpress.slack.com in the #meta-wordcamp channel, and we’ll investigate.

This change will, unfortunately, break self-serve refunds for folks who have purchased tickets in the past 2 months. We’re going to handle those refunds manually. This will be inconvenient, but we think the hassle is worth the benefit of creating a clean financial break with the Foundation for ticket revenue.

Self-serve refunds, if a WordCamp has them turned on, will still be functional through February 29.

After March 1, 2016, if you are contacted by an attendee requesting a refund for a ticket purchased between 1/1/2016 and 3/1/2016, please email support@wordcamp.org with the following info:

Purchaser’s name:
Purchaser’s email address:
PayPal Transaction ID for the ticket purchase:
Date of the ticket purchase:
Date of the event:

As long as the ticket purchase happened between between 1/1/2016 and 3/1/2016 and the refund request came in before the event, we will refund the ticket within a week of receiving the email to support@wordcamp.org. We’ll probably do refunds in batches on a weekly basis.

Again, this change won’t happen for another couple of weeks, but we wanted to let you know about it with some advance notice. 🙂 Got a question? Ask in the comments!

#community-management, #events-2, #wordcamps