Communication Tagging

****NOTE: Andrea wrote a post about tags and beat me to the publish button by one minute. I’m publishing this anyway because it addresses more than one thing and has shorter tag suggestions. People can comment on either post and we’ll collate responses.****

One of the things we need to do prior to getting the new deputiesDeputy Community Deputies are a team of people all over the world who review WordCamp and Meetup applications, interview lead organizers, and generally keep things moving at WordCamp Central. Find more about deputies in our Community Deputy Handbook. rolled into the day to day work is to agree on a better system of triage. Using tags to identify what’s needed on a supportpress ticket is analogous to using tags on coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. tickets to indicate what’s needed.

Consider a core tracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. ticket. It has:

  • a component like “widgets”
  • a priority like “normal” or “high” (how important is this compared to other things we have to do)
  • a severity like “normal” or “high” (are things broken/at a standstill until this is dealt with, or is just something we should do)
  • a milestone (this release? a future release? we haven’t decided yet?)
  • an assigned person that will take responsibility
  • keywords that indicate what needs to happen next, like “needs-patch,” needs-testing,” or “2nd opinion”

I propose that in supportpress, we start tagging with components, priority, assigned person, and keywords instead of the current methed of tagging with people’s names. As we distribute tasks this will make it easier for people to find the tickets they need to address.

Component: Tags that would make sense here are probably the part that we need to think about the most, but to start, I’d suggest payment, swag, application, budget, sponsors, speakers, venue, and insurance to start.

Priority/Severity: I suggest we only have one tag around this, urgent, intended to call up things that have an extremely time-sensitive nature (based on shipping times, payment deadline, WC happening that weekend, etc).

Keywords: What needs to happen. needs-review, needs-vetting, vetted, etc. This area is where the most work needs to be done to identify the states of an issue.

Suggestions for more or different tags welcome.

#applications, #community-management, #process, #supportpress, #tagging

Standardized Tags for the Community SupportPress Queue

It’s time we standardized the tags we use to triage the SupportPress queue for WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. and meetupMeetup Meetup groups are locally-organized groups that get together for face-to-face events on a regular basis (commonly once a month). Learn more about Meetups in our Meetup Organizer Handbook. activities — especially since we’re going to have a lot more volunteers helping out soon!

This is my first pass at a list of standard tags that deputiesDeputy Community Deputies are a team of people all over the world who review WordCamp and Meetup applications, interview lead organizers, and generally keep things moving at WordCamp Central. Find more about deputies in our Community Deputy Handbook. can use to classify emails/inquiries that come in to SupportPress. Deputies/volunteers, please suggest additional tags and/or edits to these tags. I’m sure I’m missing at least one something! 😉

meetup application
WordCamp application
budget review request
site issue
payment request
swag request
general question
venue contract
sponsor question
speaker question
debrief
sensitive (for issues that require confidentiality)
all deputies’ names (in the case of an ongoing conversation between a community member and a certain deputyDeputy Community Deputies are a team of people all over the world who review WordCamp and Meetup applications, interview lead organizers, and generally keep things moving at WordCamp Central. Find more about deputies in our Community Deputy Handbook.)

#deputies, #community-management, #volunteers

Wednesday #daily updates

Wednesday #daily-updates