Theme Review Update for September 30, 2014

Currently

  • 205 new tickets are waiting for review.
    • 95 tickets are older than 2 weeks
    • 128 tickets are older than 1 week
    • 174 tickets are older than 3 days
  • 89 tickets are assigned to 64 reviewers.
    • 82 tickets are older than 2 weeks
    • 85 tickets are older than 1 week
    • 89 tickets are older than 3 days
  • 19 are approved but are waiting to be made live.

In the past 7 days

  • 118 tickets were opened
  • 86 tickets were closed:
    • 50 tickets were made live.
      • 8 new Themes were made live.
      • 42 Theme updates were made live.
      • 15 more were approved but are waiting to be made live.
    • 32 tickets were not-approved.
    • 4 tickets were closed-newer-version-uploaded.

#themes, #trt

Support Team Update for September 25th

Items discussed at today’s #wordpress-sfd meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area.:

IRC moderation still pending

It’s been a busy week for some and there hasn’t been a reply yet about giving Clorith the ability to moderate the #wordpress IRC channel. Once that’s done then the blue welcome box for make/support will get a link for sending visitors directly to that channel.

At this point it’s just an idea. But having a quick link to send users into IRC (with some tips on how to act, expectations, etc.) would be a great alternative for people to get support for WordPress.

Agenda for Contributor Team Meetup

Next month is WCSF followed by Contributor Team Meetups and before that I’d like to get an agenda established. The idea is to not only represent those who are going to be there in person but also those who are not able to attend.

At the moment there’s no fixed agenda but I’m hoping to get an outline of one before WCSF.

The transcript of today’s meetup can be read at this link.

#support

Plugins team update, September 25, 2014

PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party repository stats for the week:

Plugins requested : 177
Plugins rejected : 24
Plugins closed : 15
Plugins approved : 103

83 items currently in the queue, 70 without a reply and 5 older than one week.

4677 commits to the repo (992282-996959).

19 open tickets in SupportPress, 4 with no activity in the past seven days.

#plugins

Theme Review Update for September 22, 2014

Currently

  • 175 new tickets are waiting for review.
    • 97 tickets are older than 2 weeks
    • 135 tickets are older than 1 week
    • 155 tickets are older than 3 days
  • 82 tickets are assigned to 45 reviewers.
    • 77 tickets are older than 2 weeks
    • 78 tickets are older than 1 week
    • 79 tickets are older than 3 days
  • 9 are approved but are waiting to be made live.

In the past 7 days

  • 110 tickets were opened
  • 113 tickets were closed:
    • 92 tickets were made live.
      • 11 new Themes were made live.
      • 81 Theme updates were made live.
      • 9 more were approved but are waiting to be made live.
    • 20 tickets were not-approved.
    • 1 tickets were closed-newer-version-uploaded.

#themes, #trt

Plugins team update for September 18, 2014

Repository stats for the week:

Plugins requested : 207
Plugins rejected : 24
Plugins closed : 14
Plugins approved : 228

33 requests in the queue, 3 without a reply and 6 older than a week.

6098 commits to the repo (986855-992953). Who will get the millionth changeset? Probably not me.

11 open support tickets, 5 older than a week.

#plugins

Support Team Update for September 18th

Items discussed at today’s #wordpress-sfd meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area.:

IRC moderation issues

While discussing placing a link on WordPress pages for IRC support, the topic came up about off-hour IRC moderation.

Sometimes a person will go out of bounds in IRC and need moderation. When that happens someone (usually Clorith) shoots an email to the wp-forums list. Given the time differences it could be many hours before anyone gets the message and by that time it’s really too late.

After some discussion Mika (@Ipstenu) sent Matt an email requesting that Clorith get IRC super-powers to deal with those issues.

Troubleshooting Handbook

MacManX has made some edits and additions to the Troubleshooting Handbook section 3. It’s cooked and ready to go so the Blue Welcome Box will be modified to point people there.

The original support handbook isn’t going away but that’s geared more towards moderators. Some of that information will get put into the Troubleshooting Handbook as links.

Contributor Team Meetups

This is a cool item because in person WordPress team meetings don’t happen often. See this post for more details about Community Days from October 27th to the 29th. Part of that will be Contributor Team Meetups and that’s a great opportunity to collaborate in person.

Please give thought to what the agenda should be for that meeting. “Fix all the things” is already on the list. 😉 This event is separate from WCSF Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. which will be Sunday October 26th (I couldn’t find the link).

The transcript of today’s meetup can be read at this link.

#support

Docs Team Update: September 11, 2014

The following is the status of our current projects:

1. DevHub:

All DevHub-related issues with the parser have been identified.

The workflow has been implemented for editing parsed content in the code reference. Parsed content has been moved to metadata to allow the post editor to be used for curated content.

The content migrationMigration Moving the code, database and media files for a website site from one server to another. Most typically done when changing hosting companies. workflow from the Codex was discussed. A style guide for the content will need to be written. Redirects will need to be put into place for all content that has been moved.

(9/9/2014 chat summary)

2. Handbooks:

The Seattle Documentation Sprint was very productive. The PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party Developer Handbook made considerable progress – several pages were completed, reviewed, and are now marked at 100% for content. There are still 6 sections that need to be completed. The Theme Developer Handbook also made progress during the sprint.

If you would like to help out with the handbooks (writing content, editing, proofing, testing), please contact @samuelsidler, @blobaugh, or @sewmyheadon.

(9/10/2014 chat log)

3. Docs at WCSF:

The team discussed what project should be the focus of the 2-day team meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. after WCSF during the 9/11/2014 team office hours. We reviewed the projects listed in @siobhan‘s post. Completing the developer handbooks is the project far enough along that the team could finish them during the meetup. @samuelsidler will work up a plan with both handbook editors for completing the content this week.

(9/11/2014 chat log)

#docs

Theme Review Update for September 15, 2014

Currently

  • 173 new tickets are waiting for review.
    • 86 tickets are older than 2 weeks
    • 119 tickets are older than 1 week
    • 148 tickets are older than 3 days
  • 83 tickets are assigned to 37 reviewers.
    • 74 tickets are older than 2 weeks
    • 75 tickets are older than 1 week
    • 79 tickets are older than 3 days
  • 13 are approved but are waiting to be made live.

In the past 7 days

  • 137 tickets were opened
  • 174 tickets were closed:
    • 159 tickets were made live.
      • 81 new Themes were made live.
      • 78 Theme updates were made live.
      • 12 more were approved but are waiting to be made live.
    • 14 tickets were not-approved.
    • 1 tickets were closed-newer-version-uploaded.

Last week’s topic was mentoring, this week will be guidelines as mentioned on our meeting notes.

#themes, #trt

Support Team Update for September 11th

Items discussed at today’s meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area..

WordPress 4.0 was released (hadn’t you heard?)

We had some discussion about if any show stoppers showed up for the new release (it didn’t) and it’s been good. There was discussion about WPML, navigation menus and some hosts not installing the PHPPHP PHP (recursive acronym for PHP: Hypertext Preprocessor) is a widely-used open source general-purpose scripting language that is especially suited for web development and can be embedded into HTML. http://php.net/manual/en/intro-whatis.php. hash module.

That last one got some interesting astonished replies. The WordPress 4.0 Master List was slightly updated as a result of this conversation.

Reviews and when/if to get involved

Reviews are an opportunity for users to chime in on what they liked or didn’t, what they feel needs improvement and what new features they may want. Those reviews can be productive.

However sometimes the reviews can be less than useful or really negative. Commercial disputes are my usual example of that, especially when it involves name calling. When that happens it’s fine to moderate that review or the reviewer.

I don’t mean reviews of a service or a pro version that the user got to by starting with the .ORG pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party or theme. When the plugin or theme author upsells in a way that’s permitted then they are inviting those reviews. How they respond to their customers can be very informative to other users. But when someone is leaving a review in the forums for just the “pro” version then that may not be alright.

It’s tricky and there’s no hard rule but reviews are just like any other post in the forums.

For examples of how to leave productive reviews give these two links a read.

How to Leave a Good Bad Review


http://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/

Troubleshooting Handbook section 3 still needs some love and attention

I don’t really have much to say about that. It does and if you wish to contribute please do. 😉

Link to fire off IRC for support via the Codex

This is a fun idea: put a link in the Codex or even make/support that will fire off a web IRC client and drop the person in the #wordpress channel for support. I like the idea but I think the client part may be a problem. You can read about the idea and comment at Clorith’s post in make/support.

The transcript of today’s meetup can be read at this link.

#support

Theme Review Update for September 8, 2014

Currently:

  • 177 new tickets are waiting for review.
    • 98 tickets are older than 2 weeks
    • 124 tickets are older than 1 week
    • 145 tickets are older than 3 days
  • 66 tickets are assigned to 35 reviewers.
    • 57 tickets are older than 2 weeks
    • 59 tickets are older than 1 week
    • 59 tickets are older than 3 days
  • 78 are approved but are waiting to be made live.

In the past 7 days

  • 137 tickets were opened
  • 119 tickets were closed:
    • 106 tickets were made live.
      • 8 new Themes were made live.
      • 98 Theme updates were made live.
      • 11 more were approved but are waiting to be made live.
    • 12 tickets were not-approved.
    • 1 tickets were closed-newer-version-uploaded.

In our most recent IRC meeting  we brought up the idea of theme review mentors. It was received very well by several and look forward to this initiative.

We all welcomed a new admin @karmatosed ( Tammie ) as Chip has chosen to take a sabbatical from admin duties; we all support his decision and wish him a happy return. On the other side of the fence Srikanth ( @tskk ) and I will have the ability to push theme reviews live. The decision was made shortly after our meeting. ( I didn’t want to pingPing The act of sending a very small amount of data to an end point. Ping is used in computer science to illicit a response from a target server to test it’s connection. Ping is also a term used by Slack users to @ someone or send them a direct message (DM). Users might say something along the lines of “Ping me when the meeting starts.” Otto because it was the week of 4.0 release. ) No new role being created just adding an ability – setting a theme live.

#themes, #trt