In reviewing the first 6 user tests, one thing really stands out to me (it’s a glaring problem in each of the tests). Can you guess what it is?

It might not be what you’d expect…

It’s actually the effort required to simply locate whatever section you’re trying to find (to get stuff done) – ask a new user to do ANYTHING, and they have to hunt and peck around the admin UI for 2 minutes before they can even get started (and they have to do this for every single task!). Over 60% of the users time was spent just trying to find the area they needed to get to. That sucks!

In my mind, this is a massive problem. I’d say hands down, it’s our biggest usability stumbling block at the moment, and I’d like to see if we can figure out a way to fix it…