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lessbloat 9:39 pm on July 10, 2012 Permalink
Tags: discovery-cycle-2 ( 3 ), user-testing ( 12 )   

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  lessbloat 11:42 pm on July 10, 2012 Permalink

  Sorry, for whatever reason I can’t get the video to stream from anywhere…

  Here’s the file: http://wpusertesting.com/videos/CMS-user-3.mp4

  Here are my notes:

  • 1:41 – He was confused as to where to find the “Front page display” setting
  • 3:00 – He found it and made the change – “Obviously what I had to do what go to ‘reading’, that made no sense at all to me”
  • 3:33 – “It’s a nice looking page – I’l admit, I like it – It’s just confusing getting to that point”
  • 4:00 – He was asked to disable comments on his site. First he went to “Edit Page”, and didn’t see anything. Next he went to “Comments” (which seems to make logical sense).
  • 5:38 – He couldn’t find his way back to settings, so he logged out, and logged back in – “This is the only way I can think to go back to settings”
  • 6:03 – Finally found settings menu in left nav
  • 6:10 – He browsed through each setting one by one on the “general settings” page
  • 6:16 – Clicked “discussion” link in main left nav
  • 6:54 – He assumed that his change to setting was changed without having to hit the “Save Changes” button (which granted I didn’t specifically instruct him to do, and is below the fold).
  • 7:08 – Had no idea where he might find the widgets – “Tools maybe… plugins… Media…) – just hunted and pecked through the left nav
  • 8:50 – Found widgets (by clicking on a link in the “Right Now” section of the dashboard ) – but is having trouble figuring out how to expand the widgets in the right side “Main Sidebar” section.
  • 9:42 – As he’s deleting the widgets one by one – “It seems like there should be a global way to delete all of these at the same time”
  • 12:00 – He went back to settings when I asked him to remove the header image

  Observations

  • More and more, I’m seeing these users think their settings are saved without actually hitting the save button. Should we test putting a save button at the top of the page as well?
  • Users need a home-base – a place they can go when they aren’t finding what they are looking for, and count on being able to find it.
  • When widgets have been dragged to a sidebar, the only way to see the widget details is to click the tiny arrow on the right side of the widget (You should probably be able to expand the widget by clicking anywhere)