Agenda for the January 27 Support Meeting

The weekly support meeting will be held on Thursday, January 26, 2022, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 5.9

This week’s big topic!

The “master list” topic is https://wordpress.org/support/topic/read-this-first-wordpress-5-9/

The “known issues” post is https://wordpress.org/support/topic/read-this-first-wordpress-5-9/#post-15286500

As topics come up that might go on the known list, let’s wordsmith them in #forums and then post. And remember to cross-off those that are solved (when point releases occur).

Feedback for the Training folks: Courtney has asked if we see common topics that should/could be address by the #training team with content on LearnWP.

Similarly, we shoud work on a list to feed back to the #core team for their one-week review of the release.

WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Europe (WCEU)

@josearcos is looking for volunteers from the Support Team for the Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. Support Table. If you’re going to WCEU, why not volunteer?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, ort just to let us know you’re doing ok!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@sterndata) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

June 21st Support Team Meeting Summary

General announcements

Our international support admins (not moderators) are now able to move topics between pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party/theme support forums. This does not mean we can (or should) move reviews though, and is limited to administrators as we do not see it as a frequent need.

If you’ve ever had that feeling of wanting to lead a WordPress release, now might be the time! The coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. team is looking for volunteers who are interested in helping lead upcoming minor releases, so please join the #core channel if this sounds interesting. You may also reach out to @jeffpaul in a direct message if you aren’t certain and wish to start the process privately.

WordPress 4.9.6

No new issues to report this week either.

To reduce the summary noise, moving forward we’ll only cover the latest WordPress version if there are new issues to report, or if there’s no issues but it’s a short time after a new release of WordPress.

Checking in with international liaisons

We had members from the Swedish, Russian, Italian, Hindi, Greek, Brazilian, Pakistani and German communities during this weeks meeting, a fantastic presence! Things seem to be going well, and hopefully we’re reaching more support related volunteers as time goes on.

Open floor

HelpHub migrations are going well, the underlying code has been merged, and the content it self is scheduled to be migrated in some time this week. Once this is done relevant Codex articles will be redirected, and we will make an announcement about its availability.

Once HelpHub lands, we’ll provide handbook articles its use, and how rosetta sites can take advantage of it as well.

Attendance

@abdullahramzan, @amboutwe, @bcworkz, @bethannon1, @clorith, @cristianozanca, @felipeelia, @fierevere, @firoz2456, @geoffreyshilling, @hardeepasrani, @joyously, @lakenh, @macmanx, @mariovalney, @mikbaloch, @mikbaloch, @presstigers, @sterndata, @t-p, @tobifjellner, @wido, @xkon and @zodiac1978 attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

Contributor tips
Never be afraid to ask for help, no matter the reason, you will always find help in the WordPress community.

Hi make support — could some of you…

Hi make/support — could some of you join us today for a pre-launch meeting in #wordpress-dev? April 15, 2014, 18:00 UTC Would like to discuss launch and support strategies, etc.

#core

Support appreciation

After the last WordSesh, I’ve been working out this idea in my head, and I would love some feedback on it (and maybe we could work it into Thursdays IRC meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. if applicable).

During the interview with @photomatt a question was raised about recognition for the people who help support WordPress, and it’s one I’ve seen a few times now and then in various regards to WordPress, be it translators, or whatnot. He said for community leaders to step forward and get in touch about it, I’ve been considering this for some time, and it would obviously require coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. and everyone to be in agreement.

Now, polyglots usually gets a mention in the about.php and thus a bit of recognition, but this isn’t viable for the ones doing support, be it on the forums or IRC (although it often shows a bit better on the forums as your post remains, while IRC moves ever forward so to speak).

Of course, there is a huge ecosystem behind WordPress and what makes it such a huge success from a community aspect, and I don’ think singling out a set of users would be fair to the ones that help out all they can, but don’t have the same availability as others either, thus I wish to propose the following;

A future release, in dedication of the supporting users of the community. I’m certain we can find a relevant jazz musician that’s known for his involvement with his or her community (I’m unfortunately not very versed in the world of jazz).

We would then “give something back” in regard to recognition and appreciation to all the men, women, boys and girls of WordPress who put in the time they can to help out. It may not be by name, because there’s just too many of us all over, but the idea is that everyone then would at least get that nice warm feeling of being appreciated for their time and dedication.

#core, #forums, #irc, #recognition