Support Stats
When I go to conferences like Open Source Bridge and see the other project community managers trotting out their activity stats, a little part of me always dies, because we ain’t got none. Not this year! Yes, I know our systems aren’t set up well for automated stats. Pretend that’s not the case. For the next two minutes, pretend we live in a world where anything is possible, and suggest any and all stats you think it would good or interesting for us to start tracking. Don’t worry, Otto will bring us back to earth soon enough.
P.S. This team more than any other will likely need some infrastructure changes if we want to start measuring progress/success. Feel free to add what you think is needed in your comment, but that’ll be my next round: “Hey, what infrastructure changes would make the forum experience better for users and moderators,” since the forums is the first point of entry for a lot of people, so improvements here can have a big impact on all the projects around contributor growth.
Jane Wells 12:05 pm on December 28, 2012 Permalink |
Some of my ideas:
Infrastructure ideas that might make tracking easier:
Andrea Rennick 8:04 pm on December 28, 2012 Permalink |
I’m thinking +1 for all these.
toscho 12:38 pm on December 28, 2012 Permalink |
If you need these numbers from external sources too, I can provide some (but not all) for WordPress Stack Exchange. For example: we had ~13000 unclosed question in 2012 and an answer rate of 88% (answers with at least one upvote).
Drew Jaynes (DrewAPicture) 3:33 pm on December 28, 2012 Permalink |
I really like @jane’s “How often a reply links to the Codex” as well as the “This suggestion is correct” button suggestions
Ipstenu (Mika Epstein) 3:47 pm on December 28, 2012 Permalink |
(Drew – Number of unanswered threads is 242,580ish right now. Probably +20.)
Andrea Rennick 12:39 pm on January 8, 2013 Permalink |
Most prolific posters.
Activity on non-english forums as well as top posters / mods there.