Is your Forum ID a company rep account?
When you use the forums, are you doing so as your company?
Let me know your forum ID and I’ll make your Title “Company Rep.” (or anything else officialish you want). This way folks in the forums can see you’re legit 
And yes, I’ll check on you guys first 
Pippin 12:36 am on November 16, 2012 Permalink |
I’d love to use “Pippin’s Plugins”
Ipstenu (Mika Epstein) 1:36 am on November 16, 2012 Permalink |
Done. Also removed the ‘slow done, you move to fast’ block/
masonjames 12:39 am on November 16, 2012 Permalink |
We have a few on our staff who help out on occasion. Would you prefer them to leave a comment here or contact you via a different method?
Also, hey Pippin!
Ipstenu (Mika Epstein) 1:29 am on November 16, 2012 Permalink |
Leaving a comment here with what their forum handle is works.
Lee 7:31 am on November 16, 2012 Permalink |
Hi – great idea, but how about a more blanket change – defaulting the user’s description to “Plugin Author” automatically if they’re the author of the plugin that that forum relates to? Possible? Useful?
Ipstenu (Mika Epstein) 3:16 pm on November 16, 2012 Permalink |
If I could automate it, I would
Since that’s a bit beyond what we can do (it’s on our list of forum improvements now), and since not everyone actually posts in the right place, I figured a change to what you guys want will inspire some people 
Yes, that’s my evil ploy. Get you all helping outside of your plugins/themes threads and people will go “Oh, she writes plugins. Maybe she kinda knows her stuff.” It should help (I hope) the credibility issue.
Brandon Kraft 3:16 pm on November 16, 2012 Permalink |
The only thing I’d worry about is if I post in a different author’s plugin’s forum having “Plugin Author” would be confusing. If there was a way to highlight that the poster was *that* plugin’s author would be nice, though.
Ipstenu (Mika Epstein) 4:38 pm on November 16, 2012 Permalink |
That got me to think of an idea. I passed it on to Otto. If it’s what I think it is, it’s possibly very trivial. Of course, I’m often wrong
Brandon Kraft 3:14 pm on November 16, 2012 Permalink |
Would you be so kind to add “Coffea Web Services” to mine? User kraftbj. Much appreciated!
Brandon Kraft 3:19 pm on November 16, 2012 Permalink |
Whoa! You are fast. Thanks!
roblagatta 4:36 pm on November 16, 2012 Permalink |
Hi there Mika. Thanks for the offer here; I’d love to have my account on the dot-org forums (roblagatta) tied to the Modern Tribe brand. If there were a way to just get “Modern Tribe Support” added (and the “Slow down!” limitation removed) it would be fantastic.
Let me know if you need anything else from me to make this happen. Thanks again.
Ipstenu (Mika Epstein) 4:39 pm on November 16, 2012 Permalink |
Your wish is granted
(I’ve been removing the Slow Down! limit too for folks who do support. That always annoyed me when I tried to help 
roblagatta 4:45 pm on November 16, 2012 Permalink |
That is fantastic! Thanks so much for the quick turnaround on this Mika. I definitely appreciate the removal of the Slow Down as well (in my blog post recently I noted that as a time sink for me too).
Just got word that Shane, Peter & Reid (the principals of Modern Tribe) would like to receive this as well. Is that possible, to give them the “Modern Tribe” – without “Support” – label? Their dot-org names are shanepearlman, peterchester and reidpeifer.
Let me know if that’s possible. Sorry I didn’t do this in my first request, and thanks again.
Ipstenu (Mika Epstein) 5:27 pm on November 16, 2012 Permalink |
The field is free-form text, so if you wanted to be Modern Tribe Monkey Manager, that would work too
(I mean come on, I’m Half-Elf Support Rogue…)
Done
roblagatta 6:39 pm on November 16, 2012 Permalink |
Awesome! If I had more creativity I’d go with something cool or otherwise unique for the name there…but I’m boring
Thanks again, Mika.
aecnuorg 9:08 pm on November 16, 2012 Permalink |
Greetings
Handle aecnuorg – authority WPMU Dev Support Staff
Joe
Ipstenu (Mika Epstein) 9:28 pm on November 16, 2012 Permalink |
Done
Timothy Bowers 9:25 pm on November 16, 2012 Permalink |
Hey there.
gmax21 = WPMU DEV
Cheers
Ipstenu (Mika Epstein) 9:28 pm on November 16, 2012 Permalink |
Do you want WPMU Dev Support Staff like Joe? I think that might lessen the confusion with the formerly known as WPMU Multisite :/
pcwriter 9:48 pm on November 16, 2012 Permalink |
Hey Mika,
Handle = pcwriter
Auth = WPMU Dev Support Staff
Thanks!
Ipstenu (Mika Epstein) 10:20 pm on November 16, 2012 Permalink |
Done
James 12:06 am on November 17, 2012 Permalink |
Hey Mika,
Cool idea!
These days we generally go by ‘WPMU DEV’ rather than ‘WPMU Dev’ (I know how much you guys like correct capitalisation
and we’re more than happy to have stuff setup as ‘WPMU DEV Support Staff’ or whatever you prefer (there are a bunch of us and more coming) – although I don’t see how ‘WPMU DEV’ would be at all confusing these days, it’s been WordPress Multisite for aeons now.
BTW, I’m user ‘Farms’, but not support staff, can I be ‘WPMU DEV CEO’ or something?
Cheers, James
Ipstenu (Mika Epstein) 12:10 am on November 17, 2012 Permalink |
I just went by what your other guys typed in
I can easily make them all ‘WPMU DEV Support Staff’
Come, my friend, and see how many posts a day I have to correct people in
Ipstenu (Mika Epstein) 12:14 am on November 17, 2012 Permalink |
Oh and done
(Sure you didn’t want WPMU DEV God?) I kid!
Farms - WPMU DEV 3:55 am on November 19, 2012 Permalink |
Lol, I’ll take ‘Deity’
PC - WPMU DEV 5:27 am on November 17, 2012 Permalink |
Hey Mika,
pranayachaudhary – WPMU DEV Support Staff
Cheers, PC
Ipstenu (Mika Epstein) 2:16 am on November 18, 2012 Permalink |
Done.
Tom Willmot 6:27 pm on November 22, 2012 Permalink |
Hey Mika,
Could we get all our staff listed as Human Made?
Our handles are joehoyle, mattheu, tcrsavage & willmot.
Ipstenu (Mika Epstein) 5:33 pm on November 23, 2012 Permalink |
Done
Tom Willmot 5:22 pm on November 24, 2012 Permalink |
Woop!
Sol 8:10 pm on November 28, 2012 Permalink |
Hey Mika, could the AddThis Team get “AddThis Samurai” (I was talked out of AddThis Ninja). Our handles are:
srijith.v, solchea, _mjk_, addthis_paul, joesullivan, vipinss
Thanks.
Ipstenu (Mika Epstein) 9:19 pm on November 28, 2012 Permalink |
Samurais support with honor. Much like Kligons.
Done. Also lifted the ‘Slow down!’ flag.
Sol 7:32 pm on December 7, 2012 Permalink |
Thanks. We will serve with honor
ellbristow 7:53 am on March 4, 2013 Permalink |
Hey Mika,
I’m a new guy at WPMU…
handle = ellbristow
title = WPMU DEV Support Staff
Ipstenu (Mika Epstein) 10:22 pm on March 4, 2013 Permalink |
Your email is not wpmudevish and … not to be that way, but can you link somewhere to prove you work for them?
Ipstenu (Mika Epstein) 7:24 pm on March 5, 2013 Permalink |
Found you on the page @aristath posted
Good to go.
aristath 5:02 pm on March 4, 2013 Permalink |
Hey Mica, that’s great!
Add me too…
handle= aristath
title = WPMU DEV Support Staff
Thanks!
Ipstenu (Mika Epstein) 10:22 pm on March 4, 2013 Permalink |
Your email is not wpmudevish and … not to be that way, but can you link somewhere to prove you work for them?
aristath 5:27 pm on March 5, 2013 Permalink |
Yeah, sorry about that. If you visit http://premium.wpmudev.org/#teaser-about you’ll find me there.
Ipstenu (Mika Epstein) 7:22 pm on March 5, 2013 Permalink |
Thanks
I try to make sure y’all aren’t gaming things 
aristath 7:39 pm on March 5, 2013 Permalink
Quite logical.
Thanks!
tom.eagles 11:18 pm on March 18, 2013 Permalink |
Hi Mika
Could you set me up also please
Handle = Tom Eagles
Auth = WPMU Dev Support Staff
Kindest Regards
Tom
p.s. you normally see me around using the plugin authors user id, but we want to keep the two separate
Ipstenu (Mika Epstein) 12:10 am on March 19, 2013 Permalink |
Done
Your handle is tom.eagles BTW 
tom.eagles 2:56 pm on March 22, 2013 Permalink |
Hi Mika
Still not working as far as i see would you mind checking again please
Kindest regds
Tom
Ipstenu (Mika Epstein) 2:57 pm on March 22, 2013 Permalink |
http://wordpress.org/support/profile/tomeagles
Is too. If that isn’t your ID, you gotta actually give me the REAL profile
Timothy Bowers 3:46 pm on April 8, 2013 Permalink
Thanks Mika, Looks to be working from my end for Tom
Just wondering though, we have a number of staff and they are assisting on a number of posts relating to our plugins from WPMU DEV however none can mark those threads as resolved.
From the project pages it means unless the original poster marks resolved the stats on the project page will continue to show as “0 of X support threads in the last two months have been resolved”
I know the work around for now would be to use the main author account but that kinda defeats the point of having these markers for rep accounts.
Is there anything which could be done to allow our own reps to mark tickets resolved for our own plugins? Or maybe something planned?
Thanks Mika.
Ipstenu (Mika Epstein) 4:58 pm on April 8, 2013 Permalink
Timothy – Right, only the plugin author can do that. The only work-around would be to give you all Mod Access to the forums, which isn’t going to happen right now. We know it’s a problem, but we don’t have a fix yet. It’s something we’re kicking around, to try and find a better solution than using your author account.
I do wonder if you added those reps to the plugins if they’d be able to edit it then, but that’s also not a great idea, eh?
Timothy Bowers 7:42 pm on April 8, 2013 Permalink
Hey again.
Sorry to backtrack, I see what Tom means now. He refers to when he posts:
http://wordpress.org/support/topic/credit-card-payment-via-paypal-confirm-statement-misleads-users?replies=2
Where as it works on mine – Shows the custom rep title:
http://wordpress.org/support/topic/custom-css-12?replies=3
Probably something we’re missing.
Anyway, good to see you’re kicking ideas around. I’d love to see something happen here.
I don’t know what you’re planning or if you’re open to input, but it would be cool if the plugin author could login, enter other staff usernames, maybe the custom title – both could be moderated for abuse if needed and then those accounts be able to close/resolve tickets – Maybe it lists them as a moderator of those plugins from the project pages.
I guess by adding those staff to the to the plugin it would give them the same rights and access as being the main author account?
Thanks Mika!
Ipstenu (Mika Epstein) 8:02 pm on April 8, 2013 Permalink
Seriously….
http://cl.ly/image/1k1b0I401417
It works for me. Flush your cache?
Timothy Bowers 8:04 pm on April 8, 2013 Permalink
hmm.. It does now and I didn’t flush cache.
It works that’s all that matters. Sorry to be a pest on that.
Anyway, thanks for listening Mika.
Have a great week!
m0nty 7:41 pm on April 13, 2013 Permalink |
hey mika
http://profiles.wordpress.org/m0nty/
Auth: WPMU DEV Support Staff
cheers
Ipstenu (Mika Epstein) 4:14 am on April 14, 2013 Permalink |
Done
James Laws 3:21 pm on May 2, 2013 Permalink |
I would love to have The WP Ninjas for both jameslaws & kstover. We are obviously active in our plugin support forums and I try to hop on over to the regular forums whenever I get a chance.
Ipstenu (Mika Epstein) 3:27 pm on May 2, 2013 Permalink |
Done and done. (If I ever stop being a Half-Elf, I want to be a WP Klingon – ‘Today is a good day to backup.’)
James Laws 3:29 pm on May 2, 2013 Permalink |
Ha! Thanks so much.
Marvie Pons 5:50 pm on May 2, 2013 Permalink |
Hi Mika, could you add “TutsKid Ninja” to Users: marviepons & Triptripper? Thanks!
Ipstenu (Mika Epstein) 6:22 pm on May 2, 2013 Permalink |
Done
Marcus 11:41 am on May 3, 2013 Permalink |
This is very helpful… people get confused about who’s an ‘official’ supporter.
Could you please add ‘Events Manager Support’ to caimin_nwl and angelo_nwl?
Ipstenu (Mika Epstein) 2:52 pm on May 3, 2013 Permalink |
Marcus, is this for a plugin? When answering posts in the plugin threads, they should already be getting green tags saying Plugin Author or Plugin Contributor. Just add them to the readme and they’ll show up
Marcus 4:56 pm on May 3, 2013 Permalink |
Thanks for the reply, yes, it is for a plugin.
I’m aware of these readme tags, but since they’re not acutal developers, they’re just there to provide support, I’d rather they have these specific names instead to avoid confusion. That option was my last resort, esmi kindly pointed me here.
I’m ok with just the green tag on my own account, that works pretty well for me
Ipstenu (Mika Epstein) 5:03 pm on May 3, 2013 Permalink |
I understand the confusion, however in this case, since these people (and you) are plugin specific, the right place is to list them as Author.
Maybe @otto42 can change that ‘Contributors’ and not ‘Author’ on the sidebar (display only, not change the readme), and then it would be more clear?
Marcus 5:22 pm on May 3, 2013 Permalink
Ideally that’d be possible too! Rather than green, something like a yellow label would be great (even for other plugins that have ‘known’ users to pitch in on the forums regularly)
Since they are employees of the company NetWebLogic, I still think we should apply for this. If you don’t want to make it plugin-specific, how about ‘NetWebLogic Support’ instead? I’d still prefer my original suggesiton, but this would be my second option.
Ipstenu (Mika Epstein) 10:58 pm on May 3, 2013 Permalink
Can’t make ‘em separate colors, but ‘NetWebLogic Support’ is better since they are company and not just ONE plugin. Done
(you should still list them as Authors in the readme, so they get extra credits 
Marcus 5:38 pm on May 3, 2013 Permalink
I may be confusing things here… That yellow comment may be me getting confused… don’t know if adding contributors in the readme results in a green ‘Plugin Contributor’ tag, I assumed they all said ‘Plugin Author’ haven’t seen that label on the forums before.
They’re company reps though, so my second point above still stands.
Marcus 11:28 am on May 6, 2013 Permalink
Thanks Mika! Thinking about it your suggestion may work better actually (and am thinking about the readmes too)! I’m dusting off a few older plugins that may see them supporting too… then it definitely makes more sense.