Jen 3:43 pm on July 10, 2012

Hello world!

Welcome to make.wordpress.org/support. This is the new blog for the Support contributor team, made up of support forumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. moderaters and documentation contributors, as decided on the mailing lists. Anyone helping in the #wordpress IRC channel is included as well. @Ipstenu is the team repTeam Rep A Team Rep is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts. for this group, with @esmi and @andrea_r as the backup reps per the votes we took a while back from members of the two mailing lists. I’ve added them and a couple of other people as editors on this site, and they will be adding the more active contributors in turn.

I think it would be good for us to set up a weekly IRC chat time to get things started, gain some momentum, and round up some new contributors in the process. We can identify some common goals among the more active contributors to focus on at first, and put together a schedule for how to move forward.

I have several goals for this group based on the surveys and feedback from the community that I’d like to see accomplished over the coming months:

Create a guide to contributing to WordPress support.
Start a mentorship program for potential support volunteers to help them ramp up with confidence.
Handbooks! Field Guides! Whatever we call it, discrete, targeted pieces of documentation tied to specific releases and each curated by a single editor for the sake of consistency and accountability (separate from the ongoing wiki that is the Codex), that can be viewed, downloaded, or printed. This will take a lot of discussion, so we should schedule a chat about this sooner rather than later to get started on the one for end users. Other contributor groups will also be tackling handbooks specific to their areas (core contributorsCore Contributors Core contributors are those who have worked on a release of WordPress, by creating the functions or finding and patching bugs. These contributions are done through Trac. https://core.trac.wordpress.org., etc.).
Start tracking stats around support activities and sharing them with the broader community.
Make a plan for improvements to the support forums.
Make a plan for how to best bubble up support issues to the coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. development team.

What are your goals for this group? Introduce yourself so everyone knows who everyone else is, say a little bit about your background and your general activity level as a WP support volunteer, and let us know your goals for the group are and what you think we should focus on first. Also mention your location/time zone, for the sake of being able to set up an IRC chat. Thanks!

Rev. Voodoo 1:24 pm on July 17, 2012

I’m pretty excited about this! Great idea! I’m a support forumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. mod… I try to be active. The past coulpe of months has had me really tied up at work and school. So my participation comes and goes. I try to keep the forums clean when I have a moment, and answer questions when I have more moments! I’m on the forums at least 5 or 10 times a day I would say. Something that would be cool, although I don’t have a mental picture of what it would look like, is some sort of mod log…. what sort of actions are happening on the forum, and why? It’s hard to know who is being blocked, bozoed, etc. Dunno if that’s possible, or even desired? I’m in OHio, Eastern time… although I do the majority of my modding from work, don’t think I can even participate in any chats from work. All kinds of computer restrictions. If I can though, I will!
- Kathryn Presner (aka zoonini) 12:51 am on July 18, 2012
  
  Something that would be cool, although I don’t have a mental picture of what it would look like, is some sort of mod log…. what sort of actions are happening on the forum, and why? It’s hard to know who is being blocked, bozoed, etc.
  
  I really like this idea too. I’m a mod in a different forum (not WP-related) and we have exactly that in place, and it can be very useful to see who did what, when, and why. For every moderator action (i.e. delete, thread split, close, lock) a comment is required, and the whole lot is tied to a mod’s user ID, so there is always an easy-to-follow trail of explanations/accountability for every action.
  - Rev. Voodoo 11:17 am on July 18, 2012
    
    Right, that’s what I was thinking. The mailing list is great, when it’s used. I have an absolutely terrible memory though, and surely can’t keep track of actions related to various user names.
Andrea Rennick 1:39 pm on July 17, 2012

Mmmm, stats….. 🙂

I’m in the forums less than I was a year or so ago. Mostly I stick to multisiteMultisite Multisite is a WordPress feature which allows users to create a network of sites on a single WordPress installation. Available since WordPress version 3.0, Multisite is a continuation of WPMU or WordPress Multiuser project. WordPress MultiUser project was discontinued and its features were included into WordPress core.https://codex.wordpress.org/Create_A_Network. issues, but have been veering off to theme issues now that I do support for Studiopress.

Some other users and I have collab on a doc on how to answer threads. I’d like to see an official doc here too – not as a “these are the rules” but general guidelines on How To Answer Posts for those who are new and unsure of the best way to go about it.

In general, I’d also like to raise the attitude level of some responses to be nicer. 🙂 Some responses by old timers or frustrated people can be oft-putting for new users. It’s way better than when I first showed up, but there’s still room for improvement.

The biggest support forumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. improvement I can think of right now is improving the search. That’s a big job tho.

Oh, I’m also in the Atlantic time zone – 1 hour ahead of Eastern (hi from the future!). Anything that hits the evening meal time usually leaves me out.
- Jan Dembowski 1:58 pm on July 17, 2012
  
  Nuts, you posted re stats before I could. 😛
  
  Stats would be cool but I think a low priority item compared to tough problems like improving the forum and codex search functionality.
  
  The barometer for the WordPress forums has always been the general volume/noise/attitude regarding a topic. Look at how successful the 3.4 upgrades went, that’s a great indicator of success by the low volume of OMGWTFBBQ.
  
  I’m in NY and I get a kick out of when I see regulars chime in to provide support. It’s almost like watching the next shift start. 😉 Having some sort of stats may be interesting just to gauge activity vs the release calendar, time of week etc.
  
  Not sure if it would add an immediate tangible value but it would be interesting and may help illustrate gaps in support (if any).
  - Andrea Rennick 7:50 pm on July 17, 2012
    
    Actually some stats about the *kinds* of threads being posted would be really helpful. Are we getting a ton of empty threads being posted about installation? Then we know to make docs better / easier to find. (for example)
Ipstenu (Mika Epstein) 1:40 pm on July 17, 2012

I can probably shorthand a lot of my intro 😉 Chicago/Central Time US, I mod from home and work (the latter while I watch servers reboot etc, in 20-minute chunks).

IRC is problematic, as I can only hit it after work hours (freenode, in its entirety, is blocked via my office firewall), but I’m usually home weekdays from 7pm ET onward, and Sundays.

A guide! I have a compilation of little notes, I’ll clean them up and add them as pages here to get things started. (They actually include the how and why we do some things) Any guide would have a lot of overlap into a handbook, but the general draft of the OMGWTFBBQ? upgrade posts I was doing could stat here too. “How to handle the upgrade kvetchfest.” 😉 This though would be my first target. Once we all get in a row and Gandalf the crazy (you shall not pass!) we may be able to speed up the rest. Also a central place for the boilerplate replies ‘When someone brings up paying, copy/paste and close…’

Stats would be kind of amusing. How many posts do we close and resolve a month, how many people get bozo’d (knowing that counts for spammers), how many become blocked…

Also reminds me to pester @otto42 about things I’d like to see 😉 Like that spam hammer to click on someone, delete their posts, and blockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. their account. For the actual spammers.
- Jane Wells 2:30 pm on July 17, 2012
  
  Part of the intent of this blog is to reduce the number of individual pings we throw at Otto and to have an official list of things we agree we want to do to improve. That will also make it possible for members of other contributor groups to weigh in when we propose changes so that it will be more inclusive.
  - Ipstenu (Mika Epstein) 3:36 pm on July 17, 2012
    
    Oh yes, hit him with a list rather than a pingPing The act of sending a very small amount of data to an end point. Ping is used in computer science to illicit a response from a target server to test it’s connection. Ping is also a term used by Slack users to @ someone or send them a direct message (DM). Users might say something along the lines of “Ping me when the meeting starts.”.
    
    BTW, editors can’t add users (or edit the sidebarSidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a horizontal rectangle below or above the content area, footer, header, or any where in the theme.) of a blog, so I can’t actually add new users to add content.
    - Jane Wells 3:38 pm on July 17, 2012
      
      Ah, duh. Upping your statuses to admin. Make other contribs editors
- kmessinger 2:50 pm on July 17, 2012
  
  The guide and boiler plate replies would be great. I have been to lazy to set up some cut and paste replies to common problems.
  - Andrea Rennick 7:52 pm on July 17, 2012
    
    There’s an extension for Chrome that I use called popcrom. That allows you to hotkey or marco whatever you like with common responses, like this:
    
    cl + ctrl+space get me
    “Great since the issue is resolved, I’ll close the thread. If you have more questions, please open a new thread.”
    
    😀
    - rachelbaker 7:21 pm on July 18, 2012
      
      I use the Mac app TextExpander for the same thing. Really helps with common replies like: “Please include a link to your site” which I seem to use all the time
      - Andrea Rennick 2:41 pm on July 19, 2012
        
        Yeah I have one for that too. 😀 Also for “Please deactivate all plugins first to see if any of those are interfering.”
Andrea Rennick 1:42 pm on July 17, 2012

Oh and I’m getting an error trying to sub to the feed for this site. I want it in my feed reader, not my inbox. 😛
- Rev. Voodoo 1:48 pm on July 17, 2012
  
  Ditto!
- John Blackbourn (johnbillion) 3:38 pm on July 17, 2012
  
  Same here
- Jane Wells 3:39 pm on July 17, 2012
  
  Looks like there are issues with the links in the emails too, have pinged nacin.
  - Ipstenu (Mika Epstein) 8:17 pm on July 17, 2012
    
    Pretty much everything but the front page fails. Permalinks fall down and go boom.
    - Jane Wells 8:24 pm on July 17, 2012
      
      You’re an admin, go in and fix the permalink settings. 🙂
      - Ipstenu (Mika Epstein) 8:29 pm on July 17, 2012
        
        I think it’s the nginxNGINX NGINX is open source software for web serving, reverse proxying, caching, load balancing, media streaming, and more. It started out as a web server designed for maximum performance and stability. In addition to its HTTP server capabilities, NGINX can also function as a proxy server for email (IMAP, POP3, and SMTP) and a reverse proxy and load balancer for HTTP, TCP, and UDP servers. https://www.nginx.com/. redirects. We seem to have a conflict with make.wordpress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org//support and wordpress.org/support.
      - Ipstenu (Mika Epstein) 8:32 pm on July 17, 2012
        
        Okay, I can only make it work with ugly permalinks.
      - Jane Wells 8:32 pm on July 17, 2012
        
        @ipstenu: i pinged nacin already, but you could get otto to take a look if you don’t want to wait.
      - Otto 9:26 pm on July 17, 2012
        
        I made a post on systems to get a fix in for the nginxNGINX NGINX is open source software for web serving, reverse proxying, caching, load balancing, media streaming, and more. It started out as a web server designed for maximum performance and stability. In addition to its HTTP server capabilities, NGINX can also function as a proxy server for email (IMAP, POP3, and SMTP) and a reverse proxy and load balancer for HTTP, TCP, and UDP servers. https://www.nginx.com/. rules.
      - Otto 12:40 am on July 18, 2012
        
        Should be fixed now.
      - Ipstenu (Mika Epstein) 1:46 am on July 18, 2012
        
        Is fixed 😀
      - Rev. Voodoo 11:20 am on July 18, 2012
        
        There we go… Google Reader is happy now!
Remkus de Vries 1:45 pm on July 17, 2012

Hadn’t realized that there even was mailing list 🙂

I’m the admin/moderator of the Dutch WordPress forum so that sets me in the UTC+1 timezone. I am mostly active on the Dutch side of WordPress things.

My biggest gripe is also the search in general results, but more importantly the (lack of) localized search result. That and the fact that we’re still not on the bbPressbbPress Free, open source software built on top of WordPress for easily creating forums on sites. https://bbpress.org. pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party (although I’m told that’s going to be fixed soon.
- Ze Fontainhas 2:04 pm on July 17, 2012
  
  As far as forums not in English are concerned, we are working on moving the forums to the bbPlugin, yes, but it is no small step, and has to be taken with care. Not sure what the plans are for the main forums, though.
- Rafael Poveda - RaveN 3:19 pm on July 17, 2012
  
  A small trick that Zé showed me some time ago:
  
  https://wordpress.org/search/%22es.forums.wordpress.org%22+color+fondo for localized search results. It’s not easy for users, but it’s something.
  
  It must not be difficult to implement.
Ze Fontainhas 2:08 pm on July 17, 2012

I’m the admin/mod of the Portuguese support forums (both Portugal and Brazil), and am located in Lisbon (UTC).

I like this a lot better than the mailing list and looking forward to help out making moderators of forums not in English feel more like part of the family. Despite the fact the nearly all of them already talk to each other over at Polyglots, they have much to gain by taking part in the conversation here.
- Jane Wells 3:23 pm on July 17, 2012
  
  I just added you to the blog users, and you can add int’l forum mods as you see fit. That way they can discuss general issues here, and keep the non-english-specific parts on polyglots. Cool?
  - Ze Fontainhas 10:21 pm on July 19, 2012
    
    Way cool 😉
esmi 2:59 pm on July 17, 2012

Timezone: GMT/BST here. I work from home, so I tend to drop in & out of the forums all day (with the exception of weekends). Since I’m “The Boss”, I can IRC whenever, so I can act a central point to pass on messages for those who can’t IRC if needed.

I’d love a mod log if that’s possible. Or at least some sort of “notes” field attached to user profiles that we can use to indicate reasons for mod actions or highlight any concerns.
Rafael Poveda - RaveN 3:21 pm on July 17, 2012

I’m the admin and a moderator for Spanish (es) support forums. Also the maintainer for es_ES versions and translator. Located in UTC+1.

I have the same request as Remkus about localized search results 🙂
Christine 3:23 pm on July 17, 2012

I’m on the west coast, so just woke up and got this from @zoonini. I wasn’t on the email list for some reason. I’m not as active on the forum as I would like to be. I might be on there only two or three times a week. I do find bogged down, by really basic questions these days, like “help, I can’t change my font colour”. I don’t mind answering these, but sometimes I would like to have a standard… “have you google it?” answer. At times, I feel as though people have lost the ability to seek out and search for stuff and they just want others to do it for them… This is off topic and I have no idea how to resolve that on the forum. Hopefully some css/htmlHTML HTML is an acronym for Hyper Text Markup Language. It is a markup language that is used in the development of web pages and websites. tutorials will solve that. Perhaps compiling a list of some sorts for beginners would be helpful.
- Jane Wells 3:32 pm on July 17, 2012
  
  THere’s not an email list like an announcement list, I sent the notice to the wp-forums mailing list, so you’d have needed to subscribe to that to get the email I sent.
- Andrea Rennick 7:53 pm on July 17, 2012
  
  maybe we can come up with a common boiler plate response for easy customizations with resources?
  - Ipstenu (Mika Epstein) 7:59 pm on July 17, 2012
    
    With links to tutorials!
    - Andrea Rennick 8:00 pm on July 17, 2012
      
      +1 but we are sharing a brain again!
raggedrobins 3:43 pm on July 17, 2012

I’m at GMT/BST and, like Esmi, I work from home/am the boss, so can attend an IRC chat most times.

I help out with the WordPress CodexWordPress Codex Living online manual to WordPress.org https://codex.wordpress.org/ and, more recently, with writing the docs for bbPreaa. Also, I spend most of my time writing documentation for different WordPress stuff.

I think it’s really cool to see the support and documentation teams merged into one. Something that would be really helpful is to figure out a way for the support team to flag issues that are recurring again and again. This would enable the documentation team to update where there are any holes in the docs.

I’m also happy to help out with any training guides etc.
- Andrea Rennick 8:01 pm on July 17, 2012
  
  “Something that would be really helpful is to figure out a way for the support team to flag issues that are recurring again and again. This would enable the documentation team to update where there are any holes in the docs.”
  
  Yeah, that’s what I’m hoping some (even rudimentary) stats would help.
mrmist 3:51 pm on July 17, 2012

I’m pretty much constantly on irc as mrmist (currently groupcat). PingPing The act of sending a very small amount of data to an end point. Ping is used in computer science to illicit a response from a target server to test it’s connection. Ping is also a term used by Slack users to @ someone or send them a direct message (DM). Users might say something along the lines of “Ping me when the meeting starts.” me on there if you need me to join a different channel from one that I’m already in for a meeting. If it’s at a reasonable time, I’ll join in.
Lorelle 4:00 pm on July 17, 2012

Thank you.

We have some guides for using the forum, for volunteers as well as general public, on the Codex. See Support Forum Volunteers to start.

I think that would serve best as a starting point and would love to discuss how to expand it.

With so many of the international forum/independent site mods and coordinators here, it would be awesome to have a reference Page on this site listing who’s who doing what with some time zone references.

The same applies to documentation. There are some amazingly generous folk out there supporting the WordPress CodexWordPress Codex Living online manual to WordPress.org https://codex.wordpress.org/ and documentation and it would be good to highlight who they are and their skill set for reference.

As discussed on the docs mailing list, there is some concerns about blending forum support with docs. One of the big issues is reporting on spam and out of control topics. As the P2P2 P2 or O2 is the term people use to refer to the Make WordPress blog. It can be found at https://make.wordpress.org/. Theme makes categories a little more challenging to use, we need a way of not letting such reports flood the site. They are critical and require immediate attention. They came through the mailing list for the forums before. Is there a best practices for such reports to mods?

I’ve done some successful Codex recruiting in the past, and now that there is a better communications spot, I’d love to see these restored and new strategies in place for getting more people involved, and better yet, support continued involvement.

I’m on PST time zone.

The old IRC was freenode #wp-docs if memory serves. I’m sure it is still up and running as it was last time I checked.

For those unfamiliar with me, I’m one of the original editors of the Codex from “way back when” it all started. I’ve been contributing to the forums and Codex since 2003.

I started the WordPress Lessons section on the Codex and continue to support it, thanks to the continuing enthusiasm and contributions of so many for basic lessons in how to use WordPress. It still serves as a helpful resource along with the great work of the Learn WordPress.com team. We’re working on taking the WordPress Lessons section a step further than Learn WordPress offers, going into more detail and supporting their efforts.

I also host the WordPress Documentation Team Task List which has served as a to do list for getting things done and taking on tasks in the Codex for a couple of years. Please have one of this site’s admins contact me so we can transfer content and to do lists here.

Thanks!
- Michael 5:45 pm on July 17, 2012
  
  I been around WordPress for about a year and a half now.
  
  I got hooked when I attended a WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. in Savannah while doing research on a WordPress project. I’ve attended a couple of other WordCamps and started going to the local meetups.
  
  I did theme reviews for the theme review team for awhile but I felt my PHPPHP PHP (recursive acronym for PHP: Hypertext Preprocessor) is a widely-used open source general-purpose scripting language that is especially suited for web development and can be embedded into HTML. http://php.net/manual/en/intro-whatis.php. knowledge level was not adequate to do a good thorough review so I backed off from that.
  
  I do contribute to the forums when I can.
  
  Trying to find a place to contribute.
- Ipstenu (Mika Epstein) 5:54 pm on July 17, 2012
  
  I think spam and that sort of drama can keep to the email list (at least for now). Spam in forums should be reported via the modlook tag, and discussion about said spammers would stay on the mailing list. (BTW if you see a spammer, you only have to tag one thread with modlook 😉 When the spammer’s obviously trying to sell Viagra, we delete all the posts)
  - Jane Wells 6:20 pm on July 17, 2012
    
    +1
  - Andrea Rennick 8:10 pm on July 17, 2012
    
    +1
- Andrea Rennick 8:00 pm on July 17, 2012
  “We have some guides for using the forum, for volunteers as well as general public, on the Codex. See Support ForumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. Volunteers to start.
  
  I think that would serve best as a starting point and would love to discuss how to expand it.”
  
  Yeah that’s definitely super skimpy.
  
  I’m envisioning things like:
  - guidelines for mod behaviour (Don’t be That Guy, for example)
  - common responses
  - tips on what to do when things get out of hand
  - where to send people for help on things outside the scope of WP (general css for example)
  I have talked to people who have read that, know their way around the forums, but are lost when it comes down to actually *how* to answer the thread while being helpful. That’s where they get stuck.
  
  For some people, it does come natural, but it can also be a learned skill.
- Mercime 3:43 am on July 18, 2012
  
  Hi Lorelle. Just wanted to thank you for your contributions to the Codex, among other WP stuff, “way back when” to present. Kudos. The Codex and your blog were my top resources when I started out with WP back in 2007 🙂 Thanks again.
  - Lorelle 5:30 pm on August 1, 2012
    
    Somehow I missed this comment. Thanks for the kind words. I’m so lucky to have worked with some of the best folks in the world that give so much of their time on the Codex, Support Forums, etc. for the love of WordPress. For me, it is a never-ending source of joy and reward.
Kathryn Presner (aka zoonini) 12:43 am on July 18, 2012

Glad to see this project happening and great to see everyone here!

I’m a WordPress designer/developer currently running my own business, working from home in Montreal – Eastern time zone. I also do a lot of public speaking, giving talks on WordPress at WordCamps and other events, most recently at WCNYC where I had the pleasure of hanging out in the hackers’ room with Siobhan (aka raggedrobins). I’ll be giving two talks at WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Montreal on August 18-19 so if anyone will be in town for that, please let me know as I’d love to meet you.

My time in the support forums is sporadic, depending on what other projects I’ve got going on.

For me the priorities would be:

1. creating a bank of standard responses we can all share and adapt to prevent reinventing the wheel when answering common forum questions
2. adding essential forum tools such as the ability to add notes to both users and threads, with the notes only visible to mods
3. developing a set of more fully fleshed-out standard procedures on handling common (and less common) forum issues – aka moderator’s handbook

I look forward to seeing how this develops.
Sergey Biryukov 3:35 am on July 21, 2012

Howdy!

I’m an admin/moderator of Russian WordPress support forums (also a maintainer of ru_RU releases since 2007). Located in Rostov-on-Don (UTC+4).

There were times when I could easily spend the whole day answering questions 🙂 Last year I’ve shifted most of my activity to TracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/., but I’m still on the forums several times a day.

So far my biggest concern regarding the forums is that topics with Cyrillic titles cannot be found via Google: https://core.trac.wordpress.org/ticket/19011

As a workaround, I was able to switch the search form on ru.forums.wordpress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ to use a Russian search engine (which works great). However, as Remkus and Rafael noted earlier, there’s no way to get localized search results using the “Search WordPress.org” form in the headerHeader The header of your site is typically the first thing people will experience. The masthead or header art located across the top of your page is part of the look and feel of your website. It can influence a visitor’s opinion about your content and you/ your organization’s brand. It may also look different on different screen sizes. (the trick from comment 14 didn’t work for me, probably for the same reasons as in the ticket above).

It would also be nice if WP profiles included volunteers’ activity on local forums as well: https://core.trac.wordpress.org/ticket/17917

The handbooks, stats and improvement goals outlined in the post all sound great, looking forward to contribute wherever I can.
Michael Beckwith 10:35 pm on August 5, 2012

I can jump in here. I’m Michael, I am a freelance web developer slash theme developer with occasional personal dabblings in plugins. You can find me as “tw2113” pretty much everywhere online. I have spent most of my “support” time in the IRC channel. It’s been long enough that some consider me some sort of “guru” which I try to deny all the time.
hanni 9:32 pm on August 8, 2012

OK! Let’s do this thing!

We need to be clear of other chats, including UIUI UI is an acronym for User Interface - the layout of the page the user interacts with. Think ‘how are they doing that’ and less about what they are doing. (Tues, 11AM PST) and Dev (Weds, 1PM PST) chats, and make the time as friendly to the greatest number of people as possible so… Thursday sounds like a plan.

Starting next week so: Thursday, 16th August 1800 UTC will be the inaugural chat, we can always adjust for the future, but let’s plan on making this time slot – have discussed with @nacin, who is kindly helping out- we’re still figuring out which channel would be optimal. TBA!

But, yay 🙂
- Jane Wells 9:37 pm on August 8, 2012
  
  I’ve already talked to @sivel about setting up a permanent channel for this group. Main issue is choosing a name for it that people won’t see and think means “come here for support” instead of “come here to join the support team.”
  #wordpress-support (no way, they’ll show up in droves)
  #wordpress-support-team (kind of long, but works)
  #wordpress-support-group (ha, couldn’t resist)
  Suggest away, and we can set up the new channel before the inaugural meeting. Speaking of which, @matt would like to be included when discussion on handbook kicks off. I’l leave it to you guys to coordinate with him.
  - hanni 9:39 pm on August 8, 2012
    
    Yeah, @nacin was mentioning that the jQuery guys use #wordpress-meeting, but… You’re absolutely right about #wordpress-support being a bit of an uhoh invitation to uhoh.
    - Jane Wells 9:41 pm on August 8, 2012
      
      The idea of having dedicated channels for each contributor group is mainly based on being able to log them so differently-time-zoned members (and new additions later on) can read logs without having to wade through other stuff.
      - hanni 9:42 pm on August 8, 2012
        
        Absolutely
  - Ipstenu (Mika Epstein) 12:15 am on August 9, 2012
    
    #wordpress-ms (make support). Hidden rather well. Or #wp-make-support if we don’t mind a drop back?
    
    As I mentioned to Hanni, I don’t get Daytime (US) IRC back until August 27th.
    - Jane Wells 12:21 am on August 9, 2012
      
      People would think #wordpress-ms meant multisiteMultisite Multisite is a WordPress feature which allows users to create a network of sites on a single WordPress installation. Available since WordPress version 3.0, Multisite is a continuation of WPMU or WordPress Multiuser project. WordPress MultiUser project was discontinued and its features were included into WordPress core.https://codex.wordpress.org/Create_A_Network.. Better to use #wordpress- as base than #wp- for freenode naming standards on official channels. Could go with the initials idea and do something like #wordpress-sfd (support, forums, and docs). Side benefit: someday someone would do a spoof video about the SFD team that is a parody of the LXD, and would use stills and video from drunken WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. afterparty dancing to do it. Potentially also a song to the tune of VFD by Michelle Shocked.
      - Ipstenu (Mika Epstein) 12:47 am on August 9, 2012
        
        We should have done a Blog Me Maybe….
      - hanni 11:28 pm on August 9, 2012
        
        Here’s a poll:
        
        What should make.wordpress.org/support/’s weekly chat IRC channel be called?
      - Michael Beckwith 12:20 am on August 14, 2012
        
        I’ll agree with #wordpress-sfd
- Hanni 5:06 am on August 16, 2012
  
  Something fairly sad, necessitating immediate time and attention and therefore somewhat taking me away from the internet has come up in my personal life. It’s highly unlikely that I’ll be able to make tomorrow. I apologise.
  
  IRC channel: looks like there is a consensus around #wordpress-sfd, however it’s late in the day for tomorrow and setting this up on time requires asking a bit much of @sivel and @nacin so late on. So.. perhaps #wordpress-dev for the initial chat, if this isn’t possible?
  
  @andrea_r, @esmi, and gang looks like things, as per email, are in your more than capable hands, given @ipstenu‘s absence.
  
  I will be “back” in full, the week of the 27th to help out wherever the need arises.
  - Matt Martz 4:58 pm on August 16, 2012
    
    #wordpress-sfd is created and ready to go! Enjoy!
    - Andrea Rennick 5:00 pm on August 16, 2012
      
      thanks!
    - Matt Martz 5:02 pm on August 16, 2012
      
      If anyone needs OP status in the channel let me know. For now I can make topic changes and any other changes as needed.

Comments are closed.

Want to get involved?

Weekly Meetings

Hello world!

Want to get involved?

Weekly Meetings

Share this: