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Today’s support #wordpress-sfd meetup was very light as there was no pre-defined agenda.
The topics discussed ranged from
You can read the transcript of today’s meetup via this link.
This is the weekly call for support agenda items in the #wordpress-sfd chat. Any activities in the other WordPress groups that support should be aware of and post about?
Please reply below and your support items will be added to the agenda.
Here are the items discussed at today’s #wordpress-sfd support meetup.
This is kind of a repeat item but except for asking authors to try intermediate steps I don’t see much to offer about this. It’s not quite like asking for FTP access but it’s close.
Asking for access like that is not recommended and should be discouraged. The forums are a self-help resource and when the author just fixes the problem it doesn’t really help the community.
It’s too much of a shortcut and just like FTP access if something breaks due to an author’s changes then the author is to blame.
There was some discussion about where the doc-bot is being run from and features.
Occasionally there are official support representatives for a company, plugin or theme and those reps are not listed as a contributor. When that happens the authors can ask that those other accounts gets a custom title such as “ACME Support Rep”.
But there’s not really a process to request that title. There was a make/support blog posting but that got really spammy quickly and had to be shut down.
There was some discussion in the meetup about how that could be accomplished.
At the moment when a moderator identifies support staff, they confirm that they’re legitimate and offer to customize their forum member titles. But it’s more of a shoulder tap thing and not something that has a process for.
If there’s an interest in making a process for those requests I’ll create a new post at make/support to get more ideas.
You can read the transcript of today’s meet up via this link.
If you could change the layout and/or information on your WordPress.org profile page at http://profiles.wordpress.org/membername what would you include? How would you change the layout? What features would you suggest?
Don’t answer here, instead visit Jen Mylo’s post over at make/community and chime in there.
Suggestions for items for consideration this week’s IRC agenda? Please reply in the comments for anything forum or IRC related.
This can also include items of interest from the make/updates blog.
Items discussed at today’s IRC support #wordpress-sfd meetup.
At the weekly agenda post Clorith brought up the idea of getting better at transcribing meetup talks to make/support so those that can’t attend have an easier time to get caught up/involved.
Not everyone is aware of http://make.wordpress.org/updates/
This conversation had 2 outcomes.
The idea is to get more people involved and make/support is a great place to do that. The make/updates site will still be used to inform other teams what’s going on.
Directing casual users to make/updates may be information overload and by cross posting these updates more people may be presented with an opportunity to participate.
Kenshino brought up the item in the agenda post about dealing with IRC participants who bash WordPress or are just generally negative at times.
There was some discussion and the consensus was that aside from encouraging people to be positive there’s not much to be done about it. Negativity is weird and trying to get people on a positive tone can get messy.
One point that Mika reminded the meetup was that not everyone speaks English or even the same English natively. So please try to keep the slang to a minimum when you’re steering people to being positive. This also applies to posting in the make blogs.
The IRC logs for today’s meetup can be found at this link.
Any items you wish to be considered during this weeks upcoming meetup on IRC?
1. Getting better at transcribing meetup talks to make/support so those that can’t attend have an easier time to get caught up/involved
Any items for this week’s support IRC meetup? So far I’ve
I’m interested in hearing from other teams: what do you think support should be handling or doing in the forums and IRC?
Chime in the comments if there’s something you’d like considered for discussion.
After the last WordSesh, I’ve been working out this idea in my head, and I would love some feedback on it (and maybe we could work it into Thursdays IRC meetup if applicable).
During the interview with @photomatt a question was raised about recognition for the people who help support WordPress, and it’s one I’ve seen a few times now and then in various regards to WordPress, be it translators, or whatnot. He said for community leaders to step forward and get in touch about it, I’ve been considering this for some time, and it would obviously require core and everyone to be in agreement.
Now, polyglots usually gets a mention in the about.php and thus a bit of recognition, but this isn’t viable for the ones doing support, be it on the forums or IRC (although it often shows a bit better on the forums as your post remains, while IRC moves ever forward so to speak).
Of course, there is a huge ecosystem behind WordPress and what makes it such a huge success from a community aspect, and I don’ think singling out a set of users would be fair to the ones that help out all they can, but don’t have the same availability as others either, thus I wish to propose the following;
A future release, in dedication of the supporting users of the community. I’m certain we can find a relevant jazz musician that’s known for his involvement with his or her community (I’m unfortunately not very versed in the world of jazz).
We would then “give something back” in regard to recognition and appreciation to all the men, women, boys and girls of WordPress who put in the time they can to help out. It may not be by name, because there’s just too many of us all over, but the idea is that everyone then would at least get that nice warm feeling of being appreciated for their time and dedication.