Items discussed at this week’s #wordpress-sfd support:
WordPress 4.0 beta 2 ongoing testing
The beta is progressing nicely and no showstoppers have been reported in the forums or via IRC.
Closing topics too early
Some topics get closed such as offering to pay, abusive conversations or when authors support their “pro” version in the forums. Topics that attract spam get shutdown as well. But unless a topic is getting spammy or risks getting spammy then topics ought not be be closed too quickly.
For example if someone seeks support for a commercial product then that poster should be directed at that vendor’s support site. But the topic can be left open because the discussion may be about something outside of that product such as navigation menus, CSS, etc. Those answers can be informative and help the poster without getting into commercial product support.
Business support in IRC
I’m probably going to explain this poorly. Sometimes someone will pop into the IRC channel and look for the quick answer to a specific problem. This will get a reply but the person will post repeatedly fishing for the quick and easy answer they want.
When someone behaves that way other than replying and/or ignoring them then there’s not much to be done. That behavior maybe annoying but not necessarily cross the line into abusive.
Section 3 of the Troubleshooting Handbook needs love and attention
If you visit the Troubleshooting Handbook and visit section 3 then you may find just placeholders.
That section really needs attention and any assistance will be greatly appreciated. The other sections contain technical portions but that section needs verbiage on how to provide support as in tone (always fun when writing a reply), what to look for and how to handle upset posters.
The transcript for this meetup can be read at this link.